troubleshooting Question

Windows 10 OS fails to start

Avatar of sglee
sglee asked on
Operating SystemsWindows OSWindows 10
5 Comments1 Solution10 ViewsLast Modified:


 I have a Windows 10 computer (named "TM1") that fails to start. This afternoon, this computer was not responsive to mouse clicks on the desktop screen, so I had not choice but to power off the computer. When I powered it on, it failed to take me to the logon screen. 

I tried a few things - automatic startup repair, safe mode start ..., but no luck so far.

 I think that the hard drive is ok and in the worst senario, I can get the data files off the hard drive, but this computer has a business software that is difficult to re-install, so if possible, I would love to get current "corrupted OS" fixed so that I can get to the login screen. Then I can think about cloning current HD to a new HD.


On this computer,  I had set up Windows Backup on an external USB HD and I can see that backup has been running until this morning. So this is a good news.

 Is there anyway that I can fix this OS utilizing the backup informtion from the external USB HD? 

 I do have a generic WIndows 10 DVD on hand as well. 


Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros