troubleshooting Question

Windows 10 OS fails to start

Avatar of sglee
sglee asked on
Operating SystemsWindows OSWindows 10
5 Comments1 Solution10 ViewsLast Modified:

Hi, 


 I have a Windows 10 computer (named "TM1") that fails to start. This afternoon, this computer was not responsive to mouse clicks on the desktop screen, so I had not choice but to power off the computer. When I powered it on, it failed to take me to the logon screen. 

I tried a few things - automatic startup repair, safe mode start ..., but no luck so far.


 I think that the hard drive is ok and in the worst senario, I can get the data files off the hard drive, but this computer has a business software that is difficult to re-install, so if possible, I would love to get current "corrupted OS" fixed so that I can get to the login screen. Then I can think about cloning current HD to a new HD.

 

On this computer,  I had set up Windows Backup on an external USB HD and I can see that backup has been running until this morning. So this is a good news.


 Is there anyway that I can fix this OS utilizing the backup informtion from the external USB HD? 

 I do have a generic WIndows 10 DVD on hand as well. 


Thanks.

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