troubleshooting Question

Two ISP with different gateways can not access all devices on network.

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Art HernandezFlag for United States of America asked on
17 Comments1 Solution29 ViewsLast Modified:

Our company experiences occasional internet outages from our internet provider so we contacted another provider to serve as a backup when our primary internet connection is down.  We purchased a TP-link TL-R480+ balance broadband router and it resolves our internet access issues.  The problem we are having is that when one provider goes down, we cannot access all of our devices/PC's on the network.  Our Primary provider has a gateway of while the secondary provider has a gateway of  We thought that by purchasing the TP-Link Balance router that we would be able to see everything on our network regardless which provider they were connected to. Should I get in touch with our secondary provider and ask them to change the router gateway that they installed on our premises to so that we can have access to all of our devices when the primary provider goes down? Or will this conflict with the Primary router.

David Johnson, CD
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