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sglee

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Mouse scrolls down automatically

Hi,

 

I have a windows 10 computer (ALL-in-One desktop PC by ASUS) where I have scroll problem.

For example, when I open Add/Remove Program window and try to select "Microsoft  Office 365", it scrolls down automatically. I tried to move it up using Vertical Scroll bar or Page Up key on the keyboard, but it automatically scrolls down.


When I click "Windows Start" button on left bottom corner and try to select a program by placing my mouse in the vertical scroll bar, the computer starts moving down automatically and I lose control. I can't move it up becaues it comes down automatically.


However when I open File Explorer, for example, I navigate to C:\Windows\System32 folder, I can go up and down with a problem. Also when I open ESPN.com in Edge browser,  the mouse behaves normally.


When I open Excel blank sheet, it continuously scrolls to the right on its own.


So far, I checked Mouse settings in control panel and it had default settings just like any other computer. I tried Windows Update and tred to log in as a local administrator, but to no avail.


I thought it may be because of Wireless mouse and replaced it with wired mouse, but to no avail.


Can you help?


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Éric Moreau
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I had a mouse behaving like this. I replaced it with a new one and that behavior just stop. The mouse can be defective.
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sglee

ASKER

The USB mouse was brand new out of the box.
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ASKER

ASUS tech support suggested that USB dongle (for wireless mouse) removed from the computer. After that, the wired USB mouse is working normally.
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sglee

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