I have a windows 10 computer (ALL-in-One desktop PC by ASUS) where I have scroll problem.
For example, when I open Add/Remove Program window and try to select "Microsoft Office 365", it scrolls down automatically. I tried to move it up using Vertical Scroll bar or Page Up key on the keyboard, but it automatically scrolls down.
When I click "Windows Start" button on left bottom corner and try to select a program by placing my mouse in the vertical scroll bar, the computer starts moving down automatically and I lose control. I can't move it up becaues it comes down automatically.
However when I open File Explorer, for example, I navigate to C:\Windows\System32 folder, I can go up and down with a problem. Also when I open ESPN.com in Edge browser, the mouse behaves normally.
When I open Excel blank sheet, it continuously scrolls to the right on its own.
So far, I checked Mouse settings in control panel and it had default settings just like any other computer. I tried Windows Update and tred to log in as a local administrator, but to no avail.
I thought it may be because of Wireless mouse and replaced it with wired mouse, but to no avail.
Can you help?