Help with crashing H&H color lab on Mac
Have a friend with a Mac that keeps crashing running a program called H&H color lab. We do not service Mac systems, and they knew this when they bought it to start a photography business. H&H is blaming the Synology NAS where the files are stored for the problem. Synology has the system logs and waiting for them to respond. We support Synology and found nothing wrong with the configuration for use with Windows computers. Again, we have no Mac people and have no idea if something additional is required. It has been working for several months with no issues until yesterday. On the Mac no other programs hang (not responding) like H&H color lab. Being a child hood friend, I want to help in any way I can. Remember I have almost zero knowledge of Mac OS, and there is no companies with 100 miles that support it.
ASKER
Don't use a Synology file, use the local disk.
Or connect a Disk Dock + bare drive to the Mac + run off the bare drive.
Since Synology is just... storage, it's doubtful Synology is the problem...
With zero context... comments... will provide little help...
Start by providing...
1) OSX version.
2) ColorLab version.
3) Related logs showing crash.
ASKER
https://kb.synology.com/en-us/DSM/help/DSM/AdminCenter/file_winmacnfs_win?version=7
https://kb.synology.com/en-us/DSM/help/DSM/AdminCenter/file_winmacnfs_mac?version=7
Although I'm using Mac devices, I have no Synology NAS so I can't test for you.
For testing, you can also attach a local (external) storage device like a USB 1 TB portable drive.
Note that the info on the H&H site has this on network:
Network: If only storing images on local computer and only using network to upload orders, then any network connection should be acceptable. If working with single orders that contain > 100 images that are stored on a network storage device (file server or NAS), then we recommend 1 gig, wired connections. For best network performance we do not recommend wireless with a standard less than the 802.11ac (this include both computer and wireless router).It basically says you need a fast network connection, preferably wired.
ASKER
I thought AFP was dead in Mac world? Mac World recommended people stop using it in 2020. It was not enabled by default, and I have not turned it on.
Waiting to hear back on when I can remote into the system again. Keep the ideas coming.
ASKER
I don't know any of the version information, as I did not remote in and she did not know any of that.
Also, as it seems a photo software, it might be using a lot of disk space. Possibly the MAC only has limited space left & that could cause it to hang...