Avatar of SooHow Cheng
SooHow Cheng
Flag for Singapore asked on

MS RDP Windows server unresponsive with error on "Kernel Power", why?

This is using MS Windows Server 2016. The main role of this server is working as a remote Desktop server. Recently, found that the server is not "unresponsive" and found this event id - 14 with the error messages,


The system has rebooted without cleanly shutting down first. this error could be caused if the system stopping responding, crashed, or lost power unexpectedly.

Source - Kernel Power


While this thing happens, we will system reboot the server via iLOM port.


What is the root cause? How to solve it?


Thanks,



Windows OSWindows Server 2016Windows 10Azure

Avatar of undefined
Last Comment
SooHow Cheng

8/22/2022 - Mon
arnold

if this is an azure VM, raise the issue with Ms support.
If this is on a physical system, ilom should reflect an event that might help identify the power issue, another HW event.
SooHow Cheng

ASKER
Hi Arnold,

This is a HP Proliant Dl380 g6 physical server. However, found the HP System Management home page not installed. Will install it.
SooHow Cheng

ASKER
Hi Arnold,

in ilo, found this POST error in IML (Integrated Management log),

Severity  Class                    Description
Caution   POST Message    POST Error: 1770-Slot X Drive Array - Disk Drive Firmware
                                             Update Recommended

Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
arnold

Check firmware update info from HP.
Dose the system have two power supplies?

Does the system reflect storage/array issues?
SooHow Cheng

ASKER
Dose the system have two power supplies?
Yes

Does the system reflect storage/array issues?
No 
arnold

See if there are hardware updates available from hpe that may address/resolve this issue

Does this condition happen at sone frequency?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
David Johnson, CD

I have a computer that blue screens occasionally and server manager shows the power issue.
ASKER CERTIFIED SOLUTION
Seth Simmons

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
arnold

The issue might relate to a disk firmware update.
Potentially a recent drive replacement.
SooHow Cheng

ASKER
Hi all,

Having a problem to get the HPE firmware/drivers updates. Can anyone show where to get all these HPE updates for this model?
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Seth Simmons

Having a problem to get the HPE firmware/drivers updates.

what problem?  i already posted a link to the bios - unless there is some restriction because of your location
don't know what drives you have in your system to help with that firmware


David Johnson, CD

disk array  disk drive firmware recommended update. is not the BIOS update.
SooHow Cheng

ASKER
Thanks experts.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.