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SooHow ChengFlag for Singapore

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MS RDP Windows server unresponsive with error on "Kernel Power", why?

This is using MS Windows Server 2016. The main role of this server is working as a remote Desktop server. Recently, found that the server is not "unresponsive" and found this event id - 14 with the error messages,


The system has rebooted without cleanly shutting down first. this error could be caused if the system stopping responding, crashed, or lost power unexpectedly.

Source - Kernel Power


While this thing happens, we will system reboot the server via iLOM port.


What is the root cause? How to solve it?


Thanks,



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arnold
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if this is an azure VM, raise the issue with Ms support.
If this is on a physical system, ilom should reflect an event that might help identify the power issue, another HW event.
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Hi Arnold,

This is a HP Proliant Dl380 g6 physical server. However, found the HP System Management home page not installed. Will install it.
Hi Arnold,

in ilo, found this POST error in IML (Integrated Management log),

Severity  Class                    Description
Caution   POST Message    POST Error: 1770-Slot X Drive Array - Disk Drive Firmware
                                             Update Recommended

Check firmware update info from HP.
Dose the system have two power supplies?

Does the system reflect storage/array issues?
Dose the system have two power supplies?
Yes

Does the system reflect storage/array issues?
No 
See if there are hardware updates available from hpe that may address/resolve this issue

Does this condition happen at sone frequency?
I have a computer that blue screens occasionally and server manager shows the power issue.
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Seth Simmons
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The issue might relate to a disk firmware update.
Potentially a recent drive replacement.
Hi all,

Having a problem to get the HPE firmware/drivers updates. Can anyone show where to get all these HPE updates for this model?
Having a problem to get the HPE firmware/drivers updates.

what problem?  i already posted a link to the bios - unless there is some restriction because of your location
don't know what drives you have in your system to help with that firmware


disk array  disk drive firmware recommended update. is not the BIOS update.
Thanks experts.