Avatar of Sal Qamar
Sal Qamar
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Microsoft Exchange

Hello,
We have remove the access to public folders from multiple users including default users and restored the access by request, however, the public folder doesn’t appear on their Outlook app.
Our public folder is located on Exchange 2016 servers and the affected users are Exchange Online users so far. The user who hadn’t been removed access can see them in Outlook app.
Default public folder mailbox setting and mailboxes looks fine. Outlook profile and user profile recreation, updating GAL, read the access to the affected public folders, repairing Office doesn’t work.t
The permission change seems to be replicated to other public folder mailboxes. By running updating-publicfolder cmdlets.
Could you tell me how we can check if this is caused by server side/client side and how we can fix the issue in general?

Thank you.
Best regards,


MicrosoftExchangeOutlook

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Last Comment
M A

8/22/2022 - Mon
M A

What are the Outlook versions in use. OWA is not supported for PF cross platform.
You need to have to have Outlook 2016 or higher version.
Peter Hutchison

You sometimes need to change the view in Outlook from  Mail to Folder view and Public Folders will appear.
Sal Qamar

ASKER
This is what our client says:

The user use Office 2016 ver.2008 (C2R) and they could access to their public folders before the access was removed. After the access is removed, user can’t view the public folders in Outlook apps.
I was wondering if Outlook app can’t receive the permission update correctly for some reason. Or are there anything we have to concern when you remove the permission such as hierarchy ? Disabling cache mode doesn’t work as well.
Could you please advise on this?
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ASKER CERTIFIED SOLUTION
M A

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