Yashy
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Creating automation in JIRA service desk
Hi guys,
We have implemented JIRA service desk for around 6-7 months now. However, one issue I see is that our team is too small and there are far too many unassigned I.T queues which get left unless we have people go through a checklist that manually checks every entry and assigns them to the right team. Do any of you here use JIRA service desk? If yes, then do you happen to use some form of automation to completely speed that process up and allocate the right tickets to the right team? If so, do you have any tips for creating the right processes?
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