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janaFlag for United States of America

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Windows 10 Pro PC halted for a while, help on Event Viewer or other task to determine cause

Hi Experts!


My computer just froze for around 7 or 15 seconds (no messages or response whatsoever).  When it does, I used to wait for a while, if nothing happens, I restart the computer (most of the times nothing happened).  Today, I waited as before, and this time the PC came back to work normally prior "halt".  However, this time without doing nothing else, I went to Event Viewer (remembering one of EE advices) to see the events.  The following was found:


User generated image

Seeing the above, not much I can detect, only in "Security" maybe when it says "image hash of a file is not valid".  


What u guys think could've cause the "frozen" or "halt" of the PC based on the above?

  And beside Event Viewer, where else can I look into or do to proper treoubleshoot this random "halts"?


(my PC is Windows 10 Pro)


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rindi
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Open Diskmanagement, right click Drive "C" & select "Properties". Select the "Tools" Tab, & in "Error Checking" click on "Check". Now select "Scan Drive". If errors are found, you'll be notified & you can select to fix them.

You can also open an elevated CMD prompt & then enter
chkdsk /f /r

You will need to reboot to finish the task, as the partition can't be mounted during repairs.

Once that has finished, reboot & open an elevated CMD prompt again, this time run sfc /scannow
i would precede the above with a disk diagnostic from the disk manufacturer, to be sure it is not hardware related

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ASKER

I am assuming the recommendations is based on Security area Event 5038 "image hash of a file is not valid"?  Yes?
here they say it is an ashampo file :  guard.dll - What is guard.dll? (processlibrary.com) 
you can uninstall, or upgrade ashampo 
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ASKER

My questions is if recommendations is based on Security area Event 5038 "image hash of a file is not valid" in the images I provided? 
that i don't know - best contact MS about it i think
My recommendations were mainly based on the fact that such hiccups are typical for file-system or disk problems. The Image you provided also makes it even more likely.
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ASKER

Oh, I thought u guys saw the images and recommended by that, understood.  

So going back to the question, and to close it,  beside Event Viewer, where else can I look into or what can I do to proper troubleshoot these random "frozen/halts"?


As I said, run the chkdsk...
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ASKER

ok... will run it ... just wanted know other techniques u guy's may have (I'll keep searching also, there has to be other ways to troubleshoot this)

Thanx!
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nobus
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Ok guys, thanx, will leave it open couple of days and get back to u of result