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Cannot reinstall Epson printer

I installed a new Epson TM-T88V on the customer's Win10 Pro PC via USB a few months ago and it had worked fine since then.  Then a few days ago it quit working, and when I sent to Properties it said it had no valid driver (or some wording like that)--and now I can't get it to reinstall.  


I have tried all the obvious steps I know of such as reboot PC, uninstall and reinstall, change the cable to a different USB port, disconnect the printer until the installer tells me to connect it, etc.  I am using the Epson installer that came with the printer.  But all I get now is the TM-T88V printer showing below the other printers in the Unspecified area.


Any suggestions on additional things to try will be appreciated!

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☠ MASQ ☠

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