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ddantes
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Troubleshooting a system crash

WER-61620-0.sysdata.xml   111721-37658-01.dmp   Running Windows 7 Professional 32-bit, the system has crashed twice.  I've uploaded the report files, and would appreciate guidance about troubleshooting.  I suspect the system hard drive, because it failed the Western Digital quick test, but I'd like confirmation whether that is a reasonable explanation.  I'd appreciate it if experts could focus on how to resolve the issue, with the existing operating system, rather than a discussion about its vulnerabilities.  I'm not going to replace Windows 7 just now. 

TroubleshootingWindows OSWindows 7

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Seth Simmons

8/22/2022 - Mon
dovidf

Have you tried bluescreenview?
ddantes

ASKER
I'm not acquainted with bluescreenview, but I will look into it.  The drive passed its WDC Quick test, today, but it failed to pass it a couple of months ago.   Are you able to discern anything from the uploaded files?
dovidf

Bluescreenview will provide you with an easily identifiable name for the error which can be directed to experts. It's free to download and use
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ddantes

ASKER
Thank you.  I'm running a surface scan on the drive, which looks like it will take hours.  I will post again when possible...
ASKER CERTIFIED SOLUTION
Seth Simmons

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