Start Free TrialLog in
Avatar of ddantes
ddantesFlag for United States of America

asked on 

Troubleshooting a system crash

WER-61620-0.sysdata.xml   111721-37658-01.dmp   Running Windows 7 Professional 32-bit, the system has crashed twice.  I've uploaded the report files, and would appreciate guidance about troubleshooting.  I suspect the system hard drive, because it failed the Western Digital quick test, but I'd like confirmation whether that is a reasonable explanation.  I'd appreciate it if experts could focus on how to resolve the issue, with the existing operating system, rather than a discussion about its vulnerabilities.  I'm not going to replace Windows 7 just now. 

TroubleshootingWindows OSWindows 7
Avatar of undefined
Last Comment
Seth Simmons
Avatar of dovidf
dovidf
Flag of United States of America image
Have you tried bluescreenview?
Avatar of ddantes
ddantes
Flag of United States of America image

ASKER

I'm not acquainted with bluescreenview, but I will look into it.  The drive passed its WDC Quick test, today, but it failed to pass it a couple of months ago.   Are you able to discern anything from the uploaded files?
Avatar of dovidf
dovidf
Flag of United States of America image
Bluescreenview will provide you with an easily identifiable name for the error which can be directed to experts. It's free to download and use
Avatar of ddantes
ddantes
Flag of United States of America image

ASKER

Thank you.  I'm running a surface scan on the drive, which looks like it will take hours.  I will post again when possible...
ASKER CERTIFIED SOLUTION
Avatar of Seth Simmons
Seth Simmons
Flag of United States of America image
Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Windows OS
Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

129K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts

  • "Invaluable tool for our organization"

    Josh Regalski

  • "Your help has saved me hundreds of hours of internet surfing."

    @fblack61

  • "Just a dang good service!"

    @golferski

  • "Worth every penny."

    Steve Hougom

  • "It’s been a life saver."

    Maria Halt

  • "Best support site I’ve seen!"

    Bob Schneider

  • "I would be lost without them."

    @fblack61

  • "Saved my job multiple times."

    Walt Forbes

  • "I love this site."

    Maria Duwe

  • "Friendly respectful help."

    Andrew Kowtalo

  • "Such top-notch experts."

    @magento

  • "The best money I have ever spent."

    @rwheeler23

  • "Beyond any comprehensible value"

    George Morris

  • "Invaluable tool for our organization"

    Josh Regalski

Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo
© 1996-2023 Experts Exchange, LLC. All rights reserved. Covered by US Patent