Poor audio on Dell WYSE zero clients in my VDI environment

I am running Dell WYSE zero clients managed by Teradici in my VDI environment (Windows 10 Pro on VMWare Horizon 7.13). I was trying to get Logitech headsets working in this environment and have gotten them mostly working, but I am plagued by audio issues such as cutting out when listening to others and slow/choppy speech when talking to others. I am running the Teradici audio driver on Windows 10 but I have not made any adjustments. The same headsets work fine on laptops and PCs, but there is just something about the VDI environment from the Dell WYSE zero clients that is causing a bit of a faff. I don't believe it to be a network issue since it is a very well-laid-out infrastructure with plenty of throughput. I am just curious if anyone has a similar environment with these issues and what was done to help correct them. We are trying to make more use of Microsoft Teams and I was hoping to use headsets to avoid people having to use a phone for audio capability. I am just not sure if there are settings within Horizon that I can adjust or if the settings need to be within the Windows 10 VDI itself by toying with the audio settings there.

DellWindows 10Virtualization* Horizon vmware

Last Comment

Steve B

8/22/2022 - Mon

Michael Pfister

11/29/2021

I have no comparable environment but you may want to check this https://www.stephenwagner.com/2021/05/03/microsoft-teams-vdi-optimization-vmware-horizon/

SOLUTION

Richard Faulkner

11/30/2021

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

GET A PERSONALIZED SOLUTION

Ask your own question & get feedback from real experts

Find out why thousands trust the EE community with their toughest problems.

ASKER CERTIFIED SOLUTION

Robert Retzer

11/30/2021

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

⚡ FREE TRIAL OFFER

Try out a week of full access for free.

Find out why thousands trust the EE community with their toughest problems.

Steve B

11/30/2021

ASKER

Interesting comments and I appreciate the input. I will try the hardware acceleration and report back. The Dell WYSE clients are probably 6 years old at this point, so that may be the contributing factor. Our host esxi servers in the vdi cluster are very powerful so it must be a client hardware issue.

Richard Faulkner

11/30/2021

I have never experienced the Server hardware being the issue with sound quality. Especially since you stated that it is not a problem on PCs and Laptops. The ESX hosts don't know what kind of client you are coming from. As a Citrix fan, I'd love to say it is VMware, but that is really not the case. IGEL makes some great devices, or you can use their software to convert old laptops/desktops into thin clients.Unfortunately, the zero client devices are not usually able to be converted.

Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!

Walt Forbes

Steve B

2/22/2022

ASKER

Thanks for all of the opinions. We have tested with a newer model of Dell zero-client and the audio issues have gone away. It appears that this is definitely a limitation of the older Dell Wyse zero clients. There must be nicer internals on the newer (non-wyse) models that improve the experience.