Link to home
Start Free TrialLog in
Avatar of IT Guy
IT GuyFlag for United States of America

asked on

Determine reason why printer installation using Azure policy has failed

All of the computers within my organization are joined to Microsoft Azure.

Today I added a user's Windows 10 computer to an Azure security group which will install a printer on that user's computer.

I have already installed this printer using the same method on several other Windows 10 computers without any issues at all & the printer has been successfully installed.

However, the installation has failed on one particular Windows 10 computer and now I'm wondering what the steps are to troubleshoot and determine why this printer installation has failed.

The following message appears within the notifications area on the user's Windows 10 computer.

What steps can I take to determine why this installation has failed and to determine what steps should be followed to troubleshoot and fix this issue?

User generated image

Avatar of David Sankovsky
David Sankovsky
Flag of Israel image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of IT Guy


I have submitted the logs from the user's laptop where this installation has failed to the SCCM/Intune administrator within my organization.

What should be looked for in these logs to see why the installation is failing?