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Adobe cloud error when editing a document

I have a user that has purchased an Adobe cloud subscription.  It has Adobe Pro on it and apparantly a desktop version, but when you make pdf edits on the desktop version it redirects to the cloud to make the edits.  In any case, when she trys to organize the pages on a document, she get the following screenshot error at the bottom of the web page.  Not sure what troubleshooting steps I would take on this one.  Any ideas?


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Scott Fell
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Is the user signed in to their adobe account?

If they click on the blue icon at the top right, that should show their account. If it does not, they are not signed in.

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Personally, I do not use Adobe Document cloud as I have paid accounts with Google Drive and Dropbox and the free account with OneDrive. To me, it makes more sense to stick with saving documents to one of those. That way, if you close your adobe account, you still have access to those documents.  
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Hey Scott, yes they are signed in.  This is the first time I've seen this problem.
Maybe there is an issue with the Adobe Document Cloud for their area. I just tried saving that pdf in my screenshot to Adobe Cloud and there was no issue.

https://status.adobe.com/ does show issues
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As a precaution, check for windows updates and make sure everything is up to date (except of course for going to windows 11).  Then make sure Adobe is fully up to date.  After restart and see if the issue persists. At least it makes it look like you are doing something :) and it is needed anyway.

I think the real issue is Adobe as shown in the status above.
lol.  I like that.  Yes I will.  I may need to engage Adobe.
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al4629740
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That is what I suspected. Though I think it was more about the connectivity of the specific service as I pointed out or was it the general internet services being cut off from your client?