troubleshooting Question

Reality check on new Lenovo LENOVO 82H9 IdeaPad 3 17ITL6

Avatar of Alan Silverman
Alan SilvermanFlag for United States of America asked on
Windows OSWindows 10* Lenovo ideapad
20 Comments1 Solution21 ViewsLast Modified:

I am setting up a new LENOVO 82H9 IdeaPad 3 17ITL6  running Windows 10 at current level.  A Belarc Advisor profile for the machine is below.


It takes 2 minutes 12 seconds to boot from when I push the on/off button to when I can put in a user password that takes me to the desktop. Otherwise it's two plus minutes of that little circle going around. This seems excessive even for the older 1TB mechanical sata drive the computer came with.
 
Secondly, whenever I boot from a usb drive, whatever program I use cannot locate any other drives in the computer. For instance, if I boot from partition master or an Acronis boot flash drive or even a Windows creator's update, none of these programs see any other drive except the flash drive it booted from.
 
I sent the laptop back to the Lenovo depot with explicit instructions about what needed to be fixed.  They sent it back and nothing is different.  I need a reality check.  Even with a mechanical hard drive it should take less than 2 minutes and 12 seconds to boot up.  Secondly, I should be able to boot from a flash drive and find other drives that show up in the bios as being there. Agreed?  
 
I would appreciate your opinions because I will be calling up Lenovo support shortly to give them a piece of my mind.  I have a client waiting for this computer, I sent it into their depot and I don't think they worked on it at all.
 
Thanks,
Alan


Profile Date:Wednesday, December 8, 2021 8:04:15 AM
Advisor Version:11.1
Windows Logon:owner
Personal Home Use Only

Operating System

Windows 10 Home (x64) Version 21H1 (build 19043.1348)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/15/2021 9:08:24 PM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with Secure Boot disabled

System Model

LENOVO 82H9 IdeaPad 3 17ITL6
System Serial Number: PF322973
Chassis Serial Number: PF322973
Enclosure Type: Notebook

Processor a

3.00 gigahertz Intel 11th Gen Core i3-1115G4
160 kilobyte primary memory cache
2560 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

Main Circuit Board b

Board: LENOVO SDK0K17763 WIN
Serial Number: PF322973
Bus Clock: 100 megahertz
UEFI: LENOVO GGCN17WW 12/03/2020

Drives

998.87 Gigabytes Usable Hard Drive Capacity
970.68 Gigabytes Hard Drive Free Space

TOSHIBA MQ04ABF100 [Hard drive] (1000.20 GB) -- drive 0, s/n 616ZTRVYT, rev JU0A2E, SMART Status: Healthy

Memory Modules c,d

7992 Megabytes Usable Installed Memory

Slot 'Controller0-ChannelA-DIMM0' has 4096 MB (serial number 202A2E35)
Slot 'Controller1-ChannelA' has 4096 MB

Local Drive Volumes

c: (NTFS on drive 0)998.87 GB970.68 GB free
BitLocker‡
‡ Suspended volume encryption.

Network Drives

None detected

Users (mouse over user name for details)

local system accounts
local user accountslast logon

owner12/8/2021 7:55:13 AM(admin)
XAdministratornever(admin)
XDefaultAccountnever
XGuestnever
XWDAGUtilityAccountnever
X Marks a disabled account; L Marks a locked account

Printers

Microsoft Print To PDFon PORTPROMPT:
Microsoft Shared Fax Driveron SHRFAX:
Microsoft XPS Document Writer v4on PORTPROMPT:

Controllers

None detected

Display

Intel(R) UHD Graphics [Display adapter]
Generic PnP Monitor (17.1"vis, September 2019)

Bus Adapters

Intel RST VMD Controller 9A0B
Intel RST VMD Managed Controller 09AB
Microsoft Storage Spaces Controller
Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft) (2x)

Multimedia

Intel® Smart Sound Technology for Digital Microphones
Realtek(R) Audio

Virus Protection

Windows Defender Version 4.18.2110.6
    Scan Engine Version 1.1.18700.4
    Virus Definitions Version 12/8/2021 Rev 1.353.2277.0
    Last Disk Scan on Tuesday, December 7, 2021 1:46:29 PM
    Realtime File Scanning On

Group Policies

None detected

Communications

↓ Bluetooth Device (Personal Area Network)

Status:Cable unplugged

Dhcp Server:none responded

Physical Address:A0:E7:0B:57:81:B2

Connection Speed:3 Mbps
↑ Intel(R) Wi-Fi 6 AX201 160MHz
primaryAuto IP Address:192.168.50.127 / 24

Gateway:192.168.50.1

Dhcp Server:192.168.50.1

Physical Address:A0:E7:0B:57:81:AE

Connection Speed:867 Mbps
↓ Microsoft Wi-Fi Direct Virtual Adapter

Status:Not connected to a network

Dhcp Server:none responded

Physical Address:A0:E7:0B:57:81:AF
↓ Microsoft Wi-Fi Direct Virtual Adapter #2

Status:Not connected to a network

Dhcp Server:none responded

Physical Address:A2:E7:0B:57:81:AE
 
Networking Dns Server:192.168.50.1

Other Devices

Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Speakers (Realtek(R) Audio)
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Goodix fingerprint
Intel(R) Wireless Bluetooth(R)
Integrated Camera
HID-compliant touch pad
HID-compliant vendor-defined device
Microsoft Input Configuration Device
Standard PS/2 Keyboard
HID-compliant mouse
USB OPTICAL MOUSE
Trusted Platform Module 2.0
Camera DFU Device

USB Storage Use in past 30 Days

Device (mouse over for details)Last Used
ADATA USB Flash Drive, s/n 273062104023001C, rev 110012/8/2021 7:48:09 AM
ADATA USB Flash Drive, s/n 15C1701250380077, rev 1.0012/5/2021 12:23:19 PM
Innostor Innostor, s/n 124455012767287, rev 1.0011/26/2021 9:03:38 AM
ADATA USB Flash Drive, s/n 273062106008000F, rev 110011/16/2021 2:18:39 PM

Hosted Virtual Machines

None detected
Personal Home Use Only
ASKER CERTIFIED SOLUTION
KimputerIT Manager

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