troubleshooting Question

Error - Printer driver was not installed.  This operation requires an interactive window station.

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Rick BarwigFlag for United States of America asked on
InstallationPrinters and ScannersSecurity
13 Comments1 Solution25 ViewsLast Modified:

I am trying to install two HP Laserjet Pro 404N printers on a server 2012R2.  I have tried installing from control panel, devices and printers, and also print management. I have tried an older download from HP with no resolution. On each attempt, I get the error "Printer driver was not installed.  This operation requires an interactive window station."  I am attempting to install them by creating a TCPIP port and the have disk option.  I have also tried to use the query printer option but that does not work either.

* I can ping both printers by IP

* I can use a browser and open the web interface for each printer

* I have read several articles that state this may be a permission issue to c:\windows\system32\drivers and driverstore.  I have updated the security of those folders, again no resolution.

* HP support was of no assistance and he even encountered the same error

* in the event  logs, I am getting an event ID 215 (0x5b3)

 event id 215 printer install error.jpg

Rick Barwig

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