ALL of our WSUS clients have failed to report their status in more than 30 days
We have WSUS 3.0 sp1 running on a W2K19 server that has run reliably for over a year. We discovered recently that it appears NONE of our WSUS clients have reported their status in more than 30 days.
The event that coincides with this is a reboot after the installation of some Microsoft updates. During the install of those updates, one of the W2K19 CU failed to install. When reviewing the "Last Status Report" timestamps in the WSUS Admin Console, we haven't seen any since the time of the WSUS server reboot.
I've been working through the steps in this article but haven't found anything out of sorts yet. The last thing for us to try is the "wsusutil.exe reset" command. We wanted to check with the experts to see if there are any other things to check that may provide better feedback as to what the issue could be before we try something that's not going to tell us when it's done or what it found.
Any advice is greatly appreciated!
ASKER
I've confirmed the firewall ports are open and IIS is working (testing the two url's mentioned in the article).
I've confirmed DNS is correct and working.
I've confirmed the test clients are using WSUS :
PS C:\Windows\System32> $(New-Object -ComObject "Microsoft.Update.ServiceManager").Services | Select-Object Name, IsDefaultAUService
Name IsDefaultAUService
---- ------------------
Windows Server Update Service True
Windows Update FalseI start the "wsusutil reset" yesterday. I have no way of knowing if it still has work to do. But there are no status updates yet after all the checks I did yesterday.
I've yet to find an event error that hasn't appeared intermittently before this issue started.
ASKER
2021/12/10 17:26:58.5522095 2400 5148 Misc Got WSUS Reporting URL: http://wsus1:8530/ReportingWebService/ReportingWebService.asmx""
2021/12/10 17:26:58.5524049 2400 5148 IdleTimer WU operation (CLegacyEventUploader::HandleEvents) started; operation # 295; does use network; is at background priority
2021/12/10 17:26:58.5524561 2400 5148 WebServices Auto proxy settings for this web service call.
2021/12/10 17:26:58.5601689 2400 5148 WebServices WS error: The body of the received message contained a fault.Log Name: Application
Source: Windows Server Update Services
Date: 12/10/2021 3:06:29 AM
Event ID: 12002
Task Category: 9
Level: Error
Keywords: Classic
User: N/A
Computer: WSUS1.ms.rhoworld.com
Description:
The Reporting Web Service is not working.I found this discussion and updated the permissions for %windir%\temp and as well as the .NET directory listed. I'll restart the server once the "Server Cleanup Wizard" completes.
Let me know if we should be doing something different.
ASKER
Where do I go from here? I really don't want to do a re-do.
Is the Windows firewall enabled on the server? If so, did the patch somehow change the firewall rules?
Are the client systems getting any errors in the Windows event logs related to this issue?
Has it been tested to determine if the clients can ping or otherwise access the WSUS server outside the environment without VPN active?
Which of the steps in the referenced article have you tried?
Is it possible that client updates fouled the client WSUS configuration?