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Unable to access Verizon/AOL email from Outlook 2016
I have a client that has a verizon.net email account that has been migrated to AOL. He has been able to access his email with Outlook 2016 with no issues until two days ago.
Now he can access his email through the Webmail portal at AOL but not using Outlook. Outlook keeps asking for his login name and password. We enter the same login info that successfully gets him into his WebMail account at AOL but that does not work.
There is no indication that AOL's 2SV authentication method has been implemented.
Any advice would be greatly appreciated.
Outlook* AOL
Last Comment
Karen Falandays
ASKER
Karen Falandays thanks for the quick response.
The Account Security page at AOL appears to have changed. The generate app password option does not give you the options of selecting the desktop app.
The screen looks like this:
There is no drop down to select a desktop application.
I hesitate to go beyond this
The Account Security page at AOL appears to have changed. The generate app password option does not give you the options of selecting the desktop app.
The screen looks like this:
There is no drop down to select a desktop application.
I hesitate to go beyond this
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ASKER
OK.... I'll move on, Thanks
Yes, you can feel comfortable doing this. It won't change your AOL password online. You may need to do this every few months. For some reason, Verizon/AOL loses the password in Outlook and you need to do this step
Tricks for Setting up AOL Email Account in Outlook (recoveryandmanagement.com)