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lloving

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Unable to access Verizon/AOL email from Outlook 2016

I have a client that has a verizon.net email account that has been migrated to AOL. He has been able to access his email with Outlook 2016 with no issues until two days ago. 

Now he can access his email through the Webmail portal at AOL but not using Outlook. Outlook keeps asking for his login name and password. We enter the same login info that successfully gets him into his WebMail account at AOL but that does not work. 

There is no indication that AOL's 2SV authentication method has been implemented. 

Any advice would be greatly appreciated.

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Karen Falandays
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UGH, I do not know what Verizon did, but this happens every so often and it happened to me. You will want to follow the steps in the link below to generate a temporary code:
Tricks for Setting up AOL Email Account in Outlook (recoveryandmanagement.com) 
  • Sign In to your AOL email account, using your AOL login credentials.
  • Click on Options at the top-right corner and choose Account Info.
  • User generated image
  • Now, in the new tab, click on Account Security.
  • After that, scroll down and click on Manage App Passwords.
  • Click on Select your App, and from the drop-down options, choose Outlook Desktop.
  • User generated image
  • Hit on the Generate button and your app password will be generated.
  • Follow rest of steps in link above
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lloving

ASKER

Karen Falandays thanks for the quick response.
The Account Security page at AOL appears to have changed. The generate app password option does not give you the options of selecting the desktop app.

The screen looks like this:

User generated image
There is no drop down to select a desktop application.
I hesitate to go beyond this 

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Karen Falandays
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OK.... I'll move on, Thanks
Yes, you can feel comfortable doing this. It won't change your AOL password online. You may need to do this every few months. For some reason, Verizon/AOL loses the password in Outlook and you need to do this step