Avatar of tjie
tjie
Flag for United States of America asked on

Jabra Pro 920 Headset does not show up at Microsoft Team and Zoom Phone

 
Hi,
I am still confused with AV things.
 
I have Polycom Desk Phone (VVX 410)
I am using Jabra a Jabra Pro 920 Headset (handsfree or wireless headset).
 
I setup this Jabra Pro 920 Headset at above Polycom Desk Phone following what it told in this YouTube: (678) How to Install a Jabra Pro 920 on a Polycom VVX 411 - Step by Step Connections and programming - YouTube 
 
I am using the Microsoft Team and Zoom Phone for communication per video and audio either as Softphone (Which I installed in my computer or cell phone) or desk phone.
 
Both Microsoft Team and Zoom Phone need the CONFIGURATION of SETUP for its Audio Setting.
 
To my surprise, I did not FIND any option to use the Jabra Pro 920 either as Microphone or Speaker for both application (M-Team and Zoom Phone).
 
I am confused and curious; I tried the other wireless headset (Plantronics Voyager Focus UC), then I can see the option to use this Plantronics Voyager Focus UC and MICROPHONE and SPEAKER, both at Microsoft Team and Zoom Phone.
 
Questions:
1) Did I need to download a certain software or driver into my computer for using this Jabra Pro 920 headset? If the answer yes, which software or driver should I download it?
2) Or any other suggestion to make it work?
 
Thanks,

Tjie

ProgrammingMicrosoft Teams* Headset* zoom* Audio

Avatar of undefined
Last Comment
David Johnson, CD

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
David Johnson, CD

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck