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Users dont see their desktop when connected to RDS server

We have 2 RDS servers setup and the users have been using them now for about 2-3 months but all of a sudden today, they are complaining that when they get logged into the RDS server, their desktops are blank. Meaning they don't see all of their icons.

What can I look at that could be causing this?

DesktopsRemote Access* RDS 2019* server 2019

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8/22/2022 - Mon
Sajid Shaik M

check event viewer on RDS first..

update graphic drivers on server as well as client ..

and check

all the best

Anything else in their profile missing (email settings, etc)? Or only the desktop?

Yes, many items missing
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William Peck

So do users get the balloon popup about logging into a temporary profile? (You will see a lot of new TEMP folders in c:\users)

No they just get the message that the do not have permissions so access the users desktop.
This is only happening for 1 site. Other sites users are good, and nothing changed in the environment which makes this even more confusing.

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But what's weird with this is that it has been working fine until late yesterday and no changes were made
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Could be another admin, could be some job in the background. Could even be malware. In any case, TIME to investigate.