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vmichFlag for United States of America

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Users dont see their desktop when connected to RDS server

We have 2 RDS servers setup and the users have been using them now for about 2-3 months but all of a sudden today, they are complaining that when they get logged into the RDS server, their desktops are blank. Meaning they don't see all of their icons.

What can I look at that could be causing this?


Avatar of Sajid Shaik M
Sajid Shaik M
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check event viewer on RDS first..

update graphic drivers on server as well as client ..

User generated imageand check

all the best
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Kimputer

Anything else in their profile missing (email settings, etc)? Or only the desktop?
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ASKER

Yes, many items missing
So do users get the balloon popup about logging into a temporary profile? (You will see a lot of new TEMP folders in c:\users)
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ASKER

No they just get the message that the do not have permissions so access the users desktop.
This is only happening for 1 site. Other sites users are good, and nothing changed in the environment which makes this even more confusing.
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Kimputer

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ASKER

But what's weird with this is that it has been working fine until late yesterday and no changes were made
Could be another admin, could be some job in the background. Could even be malware. In any case, TIME to investigate.