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TimcatjFlag for United States of America

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Why won't laptop computer detect router when it detects all other routers in the neighborhood?

I brought my Toshiba Windows 8 laptop home from work to use at home, but it doesn't detect my Netgear Nighthawk AX6 router.  It detects every other router in the neighborhood, but not this one.  Any thoughts?

Avatar of Lee W, MVP
Lee W, MVP
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Are you talking about connecting to the router with a wired connection or wireless?

I'm assuming wireless.  One possibility is an issue with your WiFi drivers on your laptop.  Go to the Toshiba web site, download the drivers for your WiFi adapter, uninstall your WiFi adapter in Control Panel, Device Manager (check the box to remove the files), reboot, and install the driver that you downloaded.  No guarantee, but that has resolved similar issues for me.

I'm also assuming that other devices can "see" the WiFi from your AX6.

What are your WIFI settings
WPA2-aes or TKIP?
AS Lee asked, SSID broadcast blocked.
Do you have both 2.5 and 5GHz enabled?
If the SSID is set to broadcast, check the channel settings on the router. In North America channels 12 and 13 can't be used on the 2.4GHz band.
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Best guess, Nighthawk set to highest standards (WiFi 5 or 6) while laptop only supports lower. So enable dual band and lower standards on the Nighthawk step by step (until it works), just for that old Toshiba.
You can also just post the WiFi adapter chip (as shown in Device Manager) here so we can recommend the Nighthawk settings based on that.