troubleshooting Question

Word macros inconsistent after upgrade

Avatar of Cindy Giovanetti
Cindy Giovanetti asked on
Microsoft WordMicrosoft 365
7 Comments1 Solution21 ViewsLast Modified:

I was recently upgraded to Microsoft® Word for Microsoft 365 MSO (Version 2111 Build 16.0.14701.20254) 64-bit and my files moved to One Drive.  The support person reinstalled Windows 10 at that time.  I am using a six-year old Lenovo desktop.


Ever since the upgrade, my macros are wonky.  One minute some work and others don't.  The next minutes that is reversed.  


Sometimes when I hold down the macro keystroke combination, the macro buffers then keeps executing after I let go of the keys; other times that doesn't happen.  


Sometimes I have to press the macro key combination three or four times in order for the macro to run once.  Sometimes that doesn't happen.  


As you can imagine, this is maddening.


For the most part, these are simple navigation macros, so they should not be causing performance issues. If I look at Task Manager, I have plenty of available RAM and disk space, and the processor is not maxed out. These macros were programmed with Visual Basic, not recorded by the keyboard, if that matters


We used a utility to verify that the keystrokes were being received by the operating system, so the error is not in the keyboard; Word is not hearing the keystrokes or at least not processing them properly.


I do have a support person, but he has not encountered this before.  


Any advice?

ASKER CERTIFIED SOLUTION
John Korchok
Production Manager
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