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RDC Connection gives blank screen on Mac when using IPSEC tunnel

Hi all,

Have the following issue. We run IPSEC tunnels from remote offices to the main office over fibre. All staff have a desktop in the office which they access via the IPSEC Tunnel. The staff who are using a windows laptop or desktop to run the Remote desktop do not experience any issues connecting to their office desktops via the IPSEC tunnels. However staff who are using Macbooks have the following issue. When they connect via the IPSEC tunnel, the remote desktop app connects, however the screen is blank. If they connect using a mapped port directly into the desktop via the router and do not use the tunnel the App works fine and they are able to do their work without any issues. We then changed the desktop RDC to use XDDM instead of WDDM to see if this will make a difference. Doing this, allows for the desktop to show on the Mac, however it still, every now and then, bring up a black screen. After a while you are able to see the screen again. 

We are obviously trying to not use the port forward option for security reasons.

Any idea why we are having this issue with the mac users? Are there better RDC software than the normal one on the app store. I have been unable to find anything useful on the net.


Thanks

Bernard

Internet Protocol SecurityDesktops* Remote Desktop Connection

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Philip Elder
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Philip Elder
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burny1
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Thank you - will check that tomorrow and revert - we do not have a gateway set up at the moment.
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burny1
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ASKER

Dear Philip,
Apologies for the delay in coming back to you. We have been monitoring the system the last couple of days. I am happy to report that your suggestion of opening UDP port 3391 on the client machine seems to have resolved the black screen issue on the Macs.
We are busy upgrading the environment and will be implementing your suggestions in regards to the RDC gateways.

Thanks for your assistance! 
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Philip Elder
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No worries I'm glad it got sorted!
Desktops
Desktops

A desktop computer is a personal computer designed for use at a single location due to its size and power requirements, usually by one person. The most common configuration has a case that houses the power supply, motherboard, disk storage (usually one or more hard disk drives and optical disc drives); a keyboard and mouse for input; and computer monitor and printer for output. The case may be oriented horizontally and placed atop a desk or vertically and placed underneath or beside a desk.

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