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Avatar of LeighWardle
LeighWardle🇦🇺

The system was hibernated due to a critical thermal event - Windows 10 Pro on HP Laptop.

Hi Experts,


I'm running Windows 10 Pro on a HP Laptop.

I normally run the laptop with the lid closed, connecting via a dock to 2 displays.


For the first time ever, my system overheated and hibernated.


Looking at the event viewer, there were lots of errors to the form:


The system was hibernated due to a critical thermal event.
Hibernate Time = ?2022?-?07?-?26T00:40:14.604872000Z            
ACPI Thermal Zone = \_TZ.TZ01            
_HOT = 373K


I've installed RealTemp 3.7.

The current screen is:


User generated image


Any suggestions as to how to avoid this error are most welcome.


Regards,

Leigh





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Avatar of Dr. KlahnDr. Klahn

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Avatar of rindirindi🇨🇭

I'd remove the cover of the laptop so you can clean out all the dust more easily. Check that the Fan turns easily.

Also, in Europe we have high temperatures currently, so overheating would be expected in this area (although it seems you come from Australia where you have "Winter" now...).

There are cooling pads for laptops, they have large ventilators that are driven via USB...
Avatar of Gerwin JansenGerwin Jansen🇳🇱

Not suggesting you do this but a certain recent laptop model had a overheating issue where putting the laptop upside down was a workaround until the manufacturer solved the issue. What you can try is to raise the back side of the laptop by putting something under it, like 2 pencils across 2 corners.
Avatar of nobusnobus🇧🇪

what model is the laptop?  some can easily be opened, some not
i also would open it for a thorough cleaning -  all other options are less than 100% effective; if needed, it may be you want to replace the heatpaste also on cpu/gpu
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Avatar of LeighWardleLeighWardle🇦🇺

ASKER

Thank you to Dr. Klahn, rindi, nobus and Gerwin Jansen for your helpful suggestions.

I've had this laptop since new, 2 years ago.
This was the first time I have had this issue.

It hasn't happened again in the last 48 hours.

I did check the intake vents - there is no sign of any blockage.

I have ordered a cooling pad, just in case I need it.

Regards,
Leigh
Avatar of nobusnobus🇧🇪

a cooling pad is not the best option, if dust is the cause - cleaning it is the best solution.
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This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.