Link to home
Start Free TrialLog in
Avatar of Peter Chan
Peter ChanFlag for Hong Kong

asked on

Certificate issue or not

Hi,

I enabled port 443 on the server and have checked no other issue to the certificate. Is there help to the issue below?


NET::ERR_CERT_COMMON_NAME_INVALID


Avatar of Daryl Ponting
Daryl Ponting
Flag of United Kingdom of Great Britain and Northern Ireland image

That error means the name of the site (or other fqdn) you're accessing doesn't match the name on the certificate.  For example, you're accessing www.mysite.com but the certificate is issued to www.mydomain.com.



Avatar of Peter Chan

ASKER

I did validate everything fine with namecheap.com and they did mention no issue to my certificate/SSL at all.

Avatar of Kimputer
Kimputer

If you're sure it's correct, then make a screenshot of your browser, with the URL bar, and the certificate opened.

I verified SSL fine on SSLlabs (with Overall rating B) but I got the issue below, on SSL checker. Namecheap.com says no issue on SSL. Is there a problem to the certificate? Any other issue on IIS to this?

User generated image


You have confirmed access through one provider that validates your setup.
You posted another error source unknown that has a determination that the port is filtered.
Consider it this way.
You have a phone number that you are testing.
Using one vendor, they call and say the number works and is responded to.
The second tester, responds that when they call, the  is dropped.
You look at the logs and see the second tester never comes through, they are blocked on the carrier level theirs or yours. once this has been shown, do not use this vendor to test. Though it may mean that anyone using the same resources might encounter a similar behavior.


You've shown 2 errors now. The first one:


NET::ERR_CERT_COMMON_NAME_INVALID 


and the second one is the screenshot.


Both are different problems.


Please show a normal browser window instead now.

Ditto on Kimputer's first comment supra.  I also find the error suggestive.

Certificates are precise and specific.  For example, a certificate for "fqdn.com" is not valid for every subdomain in the fqdn.com domain.  It is valid for one site.  Not "www.fqdn.com" or "mx.fqdn.com".  Only "fqdn.com."

If a certificate is to be valid for multiple sites, it must (a) specify every FQDN, or (b) be a wildcard certificate, which tends to be more expensive.

I agree with Dr. Klahn except all the certs I've examined include the "www.fqdn.com" with "fqdn.com". But that is because the 'www' is included in that cert, it's not automatic.

Thanks to all.


Kimputer,

Can you share the details that you want to see the certificate via the browser? What are the steps for me to show you that?

When you go to the site and get the errror, use snipping tool to capture the errror and the address in the browser.


See the issue got below

User generated image


Click on "Advanced" in the error screen just shown, and let us see a screenshot of that.  It should give more detailed information.
ASKER CERTIFIED SOLUTION
Avatar of arnold
arnold
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial

Show us this please (obviously, in this example, there are no warnings, just click what you have there on your site):


User generated image


User generated image




User generated image


Kimputer,

Which is the option of this on the Windows server? 

In a scenario when you can not disclose info. Use a service such as ssllabs.com  to test your server and you can use openssl to test

openssl s_client connect hostname:port

It can be tested locally and remotely.

Please just show your current browser (the screenshots are for ANY browser), nothing to do with the server (yet). First test outside, any client PC anywhere in the world, to know the error. From there we can conclude more.

Hi Peter.

My fellow experts have tried to help but it appears they're struggling to get info from you.


Could you please provide the below to help us out, for example:

  • Server OS (e.g. server 2016)
  • Host application(e.g. Apache or IIS)
  • URL/FQDN you're trying to access/test is on (edited for privacy. e.g. https://www.domain.co.uk/website)
  • FQDN(s) the SSL cert was purchased for (e.g. domain.co.uk or *.domain.com)
  • SSL type/provider (e.g. Symantec Secure Site SSL).
  • Info on the error/issue (e.g. screenshots, copies of events or application errors.)