Andreas Gieryic
asked on
QuickBooks Pro 2020 cannot send a report to Excel 2019
When a user tries to “send report to Excel”. All items are greyed out except for the last option “create a comma separated value (.csv) file”
- PC is running Windows 10 version 21H2
- Running Microsoft Office 2019 Pro Plus desktop (with all the latest updates). Not Microsoft 365 subscription
- ran a QuickBooks Pro 2020 repair to no avail
- uninstalled and reinstalled the latest release of QuickBooks Pro 2020 from Intuit website. Installed all updates. the option to send report to Excel is still greyed out
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I wanted to add
- We upgraded the Microsoft Office from version 2013 to 2019.
- the end user runs this report once per month.
- the only change since last month is Uninstalling Office 2013 and installing Office 2019
- there are no other issues with Office or QuickBooks Pro 2020
- called Intuit tech support. worked with 3 entry level techs that were not able to help. To pacify the support call, I did a full in-place repair and a total uninstall, reinstall and update
- tried using the admin to no avail