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FSLOGIX is not saving the credentials for Office 365 applications like Outlook or MS teams

Hi Citrix Experts

In the new Citrix environment XenDesktop

We are using Microsoft FSLOGIX and we made THIS TIME NO exclusion at all

We are facing an issue that the users every time they log in and want to open outlook or MS Teams they have to re-authenticate (( login again ))

I don’t know what the root cause of this issue

Note: SSO enabled on the Azure AD

Any idea here can be the root cause of this issue

Olivier Marchetta

Try with a local profile to exclude any SSO issues.

With a test user, add the test user to the FSLogix Exclude group on the virtual desktop.

Authenticate to Outlook / Teams.

Logoff.

Log back in to the same machine and try again.

If you have to re-authenticate with a local profile, then you know it's not FSLogix related.

Let us know.

sword12

ASKER

thanks i will test this Monday and get back to you

sword12

ASKER

I added a test user to the FSLogix Exclude group on the virtual desktop

and made a test everything works

log off and log in multi-time and no need to give the credentials anymore

so it looks like an FSLOGIX issue where i can start to dig

James Rankin

Is FSLogix configured to save Office credentials by using the "'Include Office activation data in container" setting?

(Some further details in this link - https://vhorizon.co.uk/office-365-activation-issues-with-fslogix-and-adfs/)

sword12

ASKER

it is not configured because the default say it is enabled even if not configured

James Rankin

Can you post the FSLogix GPO config?

ASKER CERTIFIED SOLUTION

James Rankin

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Brent Bauer

I have the latest hotfix installed, I updated the ASMX/L files to match. Set the RoamIdentity to 1 and I still cannot get Outlook on my AVDs to automatically open with a users profile once logged into the AVD. I have confirmed that if I exclude my test user from having FSLogix applied everything works like it should. I have to believe it is my GPO, but I am not sure. Has anyone still be experiencing issues after the hotfix has been applied?

James Rankin

Can you post the config, as requested earlier?

Brent Bauer

I assume you mean the FSLogix GPO you asked for in a previous post. As an update I did find some errors in the event logs that the drive that our profile info is stored was out of space so this might be a non issue. If that does not help i will post my GPO. Either way I will provide an update.

Brent Bauer

Jumped the gun a little bit. The user I was testing with had a corrupt profile in FSLogix. Once I blew it away and logged back in the profile was created correctly and my credentials for Outlook were saved and the issue has resolved. Sorry for bringing this back up.