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ebsadminFlag for United States of America

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Is anyon aware of a fix for this error?

Internal tracking number: T20230306.0043 - JC

Outlook error 0x00015668


The users can click through the error and continue working.


Environment

Server 2012 R2

Terminal services are enabled

Office licensing: Office 365 E3

Office apps: Version 2302 (Build 16130.20218 Clik-to-Run)


Faulting application name: msoadfsb.exe, version: 16.0.16130.20218, time stamp: 0x63fb49e3

Faulting module name: KERNELBASE.dll, version: 6.3.9600.20772, time stamp: 0x639aba4e

Exception code: 0xc06d007e

Fault offset: 0x00015668

Faulting process id: 0x96e0

Faulting application start time: 0x01d951ceb9348494

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\msoadfsb.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: f77d6426-bdc1-11ed-840a-00155d010301

Faulting package full name: 

Faulting package-relative application ID: 


Troubleshooting steps

  • After hours with all users signed out, ran a repair install of office 365.






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FOX
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Is the add on Viva Insight installed?  I found a write up about your same error.  Disabling/Removing the addon fixed the issue.  Also deleting the msoadfsb.exe file from your RDS 2012 R2 servers fixes the issue.

ref link:  https://www.reddit.com/r/msp/comments/v1ibvf/outlook_crashing_msoadfsbexe/
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ASKER

Thanks. I found that same write up. I checked my Outlook extensions, and Viva is not in the list. I also checked Com add ins.


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I have a new error after repair installing the office apps. "Exception code: 0xc06d007e"


Faulting application name: msoadfsb.exe, version: 16.0.16130.20218, time stamp: 0x63fb49e3

Faulting module name: KERNELBASE.dll, version: 6.3.9600.20772, time stamp: 0x639aba4e

Exception code: 0xc06d007e

Fault offset: 0x00015668

Faulting process id: 0x9b1c

Faulting application start time: 0x01d956890ed297f7

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\msoadfsb.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 4cbb0939-c27c-11ed-8410-00155d010301

Faulting package full name: 

Faulting package-relative application ID: 

ASKER CERTIFIED SOLUTION
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ebsadmin
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