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Shaun WingrinFlag for South Africa

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Whatsapp web contacts list not updating

Say, The Android phone is running Whatsapp Business App and on a Windows 11 PC the Whatsapp Web App is running. The contacts on the Android phone update in the Android phones Whatsapp business app. They however do not update in the Whatsapp Business App and on a Windows 11 PC. The messages are correctly displayed but with the incorrect contact name.


I've tried 

1. logging out and back in on the Whatsapp Business App and on a Windows 11 PC.

2. Clearing cash on Android Whatsapp

3. Disabling and enabling contacts sync on the Android.

4. Using Whatsapp web on the Windows 11 PC


Please advise


Avatar of David H.H.Lee
David H.H.Lee
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The contacts on the Android phone update in the Android phones Whatsapp business app. They however do not update in the Whatsapp Business App and on a Windows 11 PC. The messages are correctly displayed but with the incorrect contact name. 


On the WhatsApp Web version, you could try unlinking your account and then reconnecting it. To do this, open WhatsApp Web on your Windows 11 PC, go to Settings, and choose "Log out from all devices." Then, on your phone, go to WhatsApp Web settings and scan the QR code again to reconnect.


Lastly, a simple restart of both your Android phone and your Windows 11 PC can resolve syncing issues by refreshing the connection.

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ASKER

I've tried this but doesn't solve issue

Ensure that both your Android phone's WhatsApp Business app and the WhatsApp Web version are updated to the latest versions. Furthermore, change different laptop/PC to check whether the same problem persist?

The versions are the latest.  I will need to double check but I believe problem persists even when trying another pc

ASKER CERTIFIED SOLUTION
Avatar of David H.H.Lee
David H.H.Lee
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