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Christopher DickensFlag for United States of America

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Laptops no longer caching domain credentials, "Can't sign in with this credential because the domain isn't available."

Has any recent Windows updates modified cached credentials for AD accounts? Suddenly this week all of our laptop users cannot login into their domain account off our corporate network. 

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DEMAN-BARCELO (MVP) Thierry
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Hello,


I suppose that something has been changed in the GPOs of the domain. Here are some points to verify:


Fix We can’t sign you with this credential because your domain isn’t available (thegeekpage.com)

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That's just it. No one changed our GPOs. We're fixing via GPO, but there's no logical reason that this issue magically popped up for us yesterday. 

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McKnife
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Have you checked in Credential Manager to see if the entries are saved?

Thanks to all who commented. It seems no default settings changed in a Microsoft update. Something must have occurred with one of our GPOs, despite no one on our team modifying any settings regarding cached logon count. We updated to the max value and pushed out a refreshed GPO to resolve. Still bugs me that we don't have a concrete "why it happened" but we're moving on.