Gmail pop-outs of Draft messages not working on home computer

That error message is usually down to you having a background image added to your Gmail profile that isn't fully compatible.  

If you know you have one test by removing it.  If that's news to you check anyway that your Gmail profile is the default one.

https://support.google.com/mail/answer/112508

Thanks, but it's really not a secret ... 😊 .. the entire Interwebs already has it ... 

I have no images in either work or home gmail as part of my email template  ... The link you provided is for background themes and gmail pic, but there's no pic's in my emails (when starting a draft).

The difference in behavior is my main concern - - - home doesn't work for home or work draft pop-ups, but at work it's fine for both work and home (although home account gets an error message but the draft sill displays).

gr8gonzo - great! I will check that out. Thx.

I also started having weird Youtube behavior where I could never skip the ads ... I had no Ad blocker going, so it was maddening. Turns out it was malwarebytes extension ... I turned that off and then I could skip the ads!

Browser Guard? - if so yes, caused me endless problems in Firefox, ended up uninstalling.  Hadn't used it in Chrome though or seen this behaviour in my Gmail.

@masq - no browser guard, for me the first thing was Marlwarebytes Chrome extension, when I removed that, then I could cancel Youtube videos after 5 s.

@gr8gonzo - great troubleshooting tip - it works fine in incognito ... for both work and home gmail systems! So it's something else ... I can pose a separate question for that.

- A few months back, I was having trouble connecting to my Wi-Fi printer. So I chatted with HP and some partner tech service came on and I let him connect remotely, he went to command line and checked this and that, said "oh you have this virus, if you give me $200 I'll clean it right up". I cancelled that but forgot what virus, I remember googling it and it came right up. I do have Marlwarebytes which seems fine.

@gr8gonzo - this solved two other problems! I was blocked from a couple of work sites while connected to the VPN, so I would always have to remote into my work PC to access them, a real pain. Now I can do it straight from the comfort of my home - awesome!

> some partner tech service came on and I let him connect remotely, he went to command line and checked this and that, said "oh you have this virus, if you give me $200 I'll clean it right up 

Yikes, that sounds shady. 

Anyway, glad it's helping with other things. So given that incognito worked, you can probably try disabling some of your browser extensions one-by-one. Just go to the Chrome menu (3 dots in the top-right) and go to Extensions > Manage Extensions. There's a little toggle button in the bottom-right corner of each extension box. One-by-one, just click that toggle to disable the extension, and then close and re-open your Gmail tab and retry the empty window test. If the window is empty, then go back to the extensions, re-enable the extension that you disabled and then move onto the next one.

"Yikes, that sounds shady"

Exactly my thoughts, you're confident you were talking to HP? Was the excuse that the clean-up was outside your contract?

Did you get it cleaned up (either with MBAM or another tool) after the call?

@gr8gonzo and @masq

- I chatted with HP (I love HP), and the bot directed me to this company, the guy definitely knew his stuff about Windows and such, he zeroed in a a culprit, then when he asked for $200 I got nervous and ended the session. I didn't write down the virus but I googled it and it came up ... but I do have Malwarebytes which I like and then say everything is cool.

I was thinking my entire computer needed "cleaned up", but this incognito / browser extension thing is the only thing (previously) not working.

Thanks!