Ubiquiti AP Not Broadcasting the Network SSID
We are several buildings on 30 acres; a fiber star with POE-switches at each building. I upgraded to a Ubiquiti Cloud Key Gen2 Plus, from an old UC-CK Cloud Key, adopted all the AP-Pros, all working fine except for Building #5. It includes a wired-AP ("Bldg5--OFFICE"), a second wired-AP ("Bldg5-B") and 3 more connecting via Mesh. They were all working for one day or so. Today they are all seen by the console as normal, but the clients/user phones see no network SSID in that area. I focused on the Office, wired AP and replaced it, added AC-power, and readopted it. Still no network seen. I had hoped to move the Office AP to another building and disable all other AP in that building to see if the network is visible. But I see no option in the console to disable an AP/Device. I'm out of ideas.
ASKER
Bldg 5 has a switch with a fiber run back to our main office. The Bldg5-Office AP is wired directly to that switch and within 25 feet. Below is a screenshot of part of our device listing that hopefully answers your 3rd question. My only unvoiced suspicion is that Bldg 5 lies at the edge of our land adjacent to a couple of restaurants and a boat yard who all likely have networks (potential interference?).
ASKER
Another unmentioned fact is that there is a rogue device, which I have renamed ROGUE for future reference as my next project (I have no idea how to find it, other than that it has two clients connected with IPs that do not identify them via our Duo/2FA portal as Duo/PC users). There must be a way to find the IP users via our Active Directory or other server software. This may be irrelevant and unrelated.
The mesh connections will show you devices that haven't been adopted, even if they are not your hardware. If you adopted them and named them, now they belong to your network. Someone (Restaurant or boat yard) close enough to your APs and might be setting up a similar network. Otherwise take note of the MAC address from the console.
Look at your DHCP server to find devices connected to your network will help with IP and MAC address, but not much more. Look at client devices in the console will tell you (Connection of Rogue are the ones you want to identify) a manufacturer of the 2 specific devices.
You can drop the Rogue from your netwok under settings of that AP and scroll down to remove. It will become available to adopt for someone else if it doesn't belong to you.
You want to remove any devices that are not part of your network. The neighboring companies may be struggling to adopt their devices. Even if they are not included in your WiFi networks, you should remove any rogue devices still.
ASKER
We found the rogue device in a conference room. We thought it had been unplugged.
Is building #5 have it's own internet source? Or connecting via the mesh from other APs?
Can you confirm that the missing SSID APs show as being part of at least one WiFi network in the console?