Have you cleaned the tape heads? Have you considered replacing the tape? Tapes don't last forever. A further reason could be that it is full. Or maybe the tape has gotten stuck & won't move. What type of tape are you using, & what tape drive?

Hi,

 

I have after replace the cleaning tape drive also i am getting tape fatal error.

 

Library Information:

Vendor                         : BDT                               Product ID             : MULTISTAK       
Base FW Revision       : 2.0.0-A000 

Expansion FW Revision : 0.40              
WW Node                       : 5000E111E192E000  
Robotic HW Revision     : 6                                   Robotic FW Revision    : 0.22            
Robotic Assembly S/N  : 564N75EC033780      Robotic Restriction    : 40/32 Slots     
Barcode Reader HW R.  : SE-625                        Barcode Reader FW Rev. : PAAAMC00-002-N09
Spooling Cable Type      : Type 2 (48U)              Library Config         : 48U             
OCP Serial Number        : SFLN2327200053      OCP Firmware Revision  : V5.63 r0 / V2.1 
Mag. Buttons Mode        : Short/Long         
Customization Package : MSR_OVERLAND_16_03_2018_004 

 

infolog.txt

conflog.txt

servicelog.txt

ticketlog.txt

system.log

Tape-Job-error.jpg

library-status.jpg

Please find the attached logs. Please provide the KB article.    

 

Thanks,

First clean the complete machine. I have often seen dust or paper rests getting stuck & blocking sensors. Then, as I mentioned, try new tapes. Also check if any f the tapes got stuck somewhere in the changer, or maybe parts of a tape got entangled. Also clean the barcode reader if you are using it.

 

Or if you have a service contract with the manufacturer get him to service it. These tape changers are pretty sensitive equipment, so only authorized people should service them. They are also rather expensive, so that is another reason for that.

 

When using tapes, make sure to use a “GFS” (Grandfather, Father, Son) type of rotation. The Grandfather tapes should be archived & not used any longer. So those should also be the tapes you used the longest. Such a rotation policy keeps old tapes alive, if you use a tape too often it wears them down. Normally you can still read data from old tapes. Just retire them early enough.

Possible tape fault or tape drive fault, refer to vendor and hardware support for replacement 

Hi,

 

I had clean the complete machine and replaced the new clean tape. initiated the new backup job.

 

taken the 100GB backup file . it written 64GB data tape drive . after that i got same error tape fatal error.

 

Please help me on this.

 

Thanks,

Personally we do not use cleaning tapes as we believe they do more damage than good

how old is the tape drive and how many hours has it had in use?

do you have any warranty or service cover on the unit?

I found this in the info log. Sounds like here is your problem:

 

CMD_NAME:                   MOVE_TO_SLOT  CMD_INITIATOR:              MOVER  DST_ELEM_ADDR:              337  ERRORCODE:                 Unexpected slider block, cartridge is not pushed far enough into the slot (ROB_SLIDER_UNEXPECTED_BLOCK_DURING_INSERT) ROB_AXIS:                   Slider  ROB_POSITION:               225  CYCLE_COUNT:                21

 

If there is any sort of access to see the actual tape drive, check for any blockages in the drive and make sure the loader can move freely. Otherwise run diagnostics from the manufacturer of the tape drive.

I saw that too, but that was several Months Ago (seems like February), so this message is probably obsolete.

 

Maybe you should check whether you can delete the old logs, so it is easier to find the relevant & current issues.

Hi,

 

 I have issues with Netvault backup. i am unable to see the drive 2 . it is going offline 

 

we have replaced the new tape drive 2. again i am facing the same issues.

 

What need to be check 

Did replacing the drive fix the problem and then it came back?

The error I pointed out is older, but still an indication of an ongoing problem. If you swap the tape drives, does the error move with the drive, or are the problems still with drive 2?

Was the drive replaced under warranty? Using Vendor warranty because we had this issue for years with tape drive replacement under warranty and we found the same tape drives were coming backup under replacement they were refurbs that were not fixed - in the end we started recording serial numbers returned and marked the tape drives with a U/V pen to confirm!

In the end we purchased stock of new drives!