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I am using esxi 6.7 with acronis 12.5 , backups are working fine but there is one 2012 server vm which in not backing up and through error of Activity 'Creating application-consistent (VSS) snapshot' failed. The operation is not allowed in the current state.  I am using this machine for faxing  and Fax card is attached to it . acronis asked me to contact vmware regarding this . Please let me know what to do . backups are working fine when i shut down the vm .
I have problem in my esxi 6.0. I am using acronis 12.5 and in morning all vms got error and one of my vm is not booting.

Unable to delete virtual disk : Error caused by file /vmfs/volumes/15245567-124521-424-1234567dfad/myfile.vmdk

Open in new window

I've been on support with Acronis but they are not able to restore the VM or delete the old one and restore the entire VM on the same datastore.

I am able to create files and move the vmdk file but not able to delete from them.

How can I restore my VMs?
I want to create an AWS instance for an existing win10 workstation.     I would like to create an image using acronis true image, and then apply it to the EC2 instance.   Is this possible?
I am using Acronis Backup 11.7 for Linux server backups in our environment. Acronis management server is installed on Windows Server 2008 R2 and Linux Backups are running on it. For windows server backup we are using different backup solution (SCDPM).
The problem we are facing is my C: drive disk space is getting filled rapidly due to increasing SNAPAPI logs in C:\ProgramData\Acronis\SnapAPILogs folder.
The same is not increasing in my DR Site Acronis Management Server.
Can anyone please help me disable these logs?
I have tried disabling it via registry but no luck:
(To turn off the logging, delete the subkey HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\SnapAPI or set the value of the SnapApiTracing parameter to 0.)
When I use Acronis True Image to restore a disk image to dissimilar hardware, I cannot see the destination disk, although it is visible in the previous screen, where I choose the item to be restored.
I need the .inf file for a WD hard drive WD5000LPLX in order to run Acronis Universal Restore.   I have looked on the WD website and also in Device Manager under drivers, but I cannot find the .inf file.   Acronis needs this in order to restore to different hardware.
Windows 2008 Dynamic Disk Error!  I have a client 2008 Server that is reporting error on Disk0 C: drive.  The server has 5 2TB SATA drives all set as dynamic disks. Disks. Disk0 Has a 100MB System Reserve Partiton, 931GB NTFS C: Partition & 931GB Extended NTFS F: Drive Partition that is not being used.  Disk1-3 are in a Dynamic RAID5 array and have no issue. I used to be able to do an Acronis disk image of the entire server but then started failing.  

Looking at the Disk Manager Disk0 reports Errors. If I right click on Disk0 in the Disk Manager I have the option to Reactivate Disk. Sounds like a good step but I am afraid this might break it and this is the sole Domain Controller for the small office.

Is it safe to Reactivate Disk0?  It is weird since it seems to be working with error.

I also may have a bad block on the disk.  I am game to replace the disk but since it is a stand alone dynamic disk and Acronis Disk Image is not working I am not sure of the best path to migrate the OS and Data without losing it all.

I havent worked with Dynamic Disks very much and can use soem EXPERT opionion.
I am looking for desktop imaging system recommendations. A little background, we are currently using Acronis but have outgrown it. I am looking into Quest Kace and SmartDeploy.

I am liking the features of SmartDelpoy much more and would prefer to have a more modern imaging system like that as opposed to Kace. I know there are other options out there like VMWare Workspace ONE, Microsoft System Center Configuration Manager, and CloneZilla.

Does anyone have any experience with any of these or would be able to recommend something better? We would prefer a cloud solution, if there is one.
Good day

Having issues with Acronis Backup 12.5. I have used it on numerous servers but the one server is giving errors when remotly trying to install the agent.

Acronis Server details
Windows 2012 R2 up to date with patching

Target server
Windows 2012 R2 up to date with patching

I have even disabled AV and firewall on the target server. The installation from the Acronis server will run up to 38% and then fails with the below error

Windows error: (0x80070643) Fatal error during installation

Date and time

Oct 02, 2018, 11:09:50 AM






TOL: Failed to execute the command. Remote installation

Additional info:

Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"management_server_vsa64_10330","CommandID":"8F2647A6-33E4-400D-BE39-561E2C91CC2F"}
Message: TOL: Failed to execute the command. Remote installation
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"remote_installation_addon_vsa64_10330","CommandID":"8F2647A6-33E4-400D-BE39-561E2C91CC2F"}
Message: TOL: Failed to execute the command. Remote installation
Error code: 140
Module: 69
LineInfo: 0x448BB490B35D3532
Fields: {"$module":"remote_installation_addon_vsa64_10330"}
Message: Request to the remote installation service has failed. This may indicate a connection failure.

Error code: 101
Module: …
There's a request for "Change runbook" that documents/records changes from Day 1
so that in the event of bad changes (malicious or inadvertent ones) being introduced
over along the line of changes, we can rebuild a server/system back selectively,
dropping the "bad" change so that we can bring up the system to a "clean" slate.

Was told it's not "Change Control" nor CRs that we are looking at here.

I've suggested that a 'bare metal' backup be done with incremental backups (think
EMC has one such product) but this is not what the team requires.

Any document, tools or method are much appreciated.
I have Acronis for backups to tape.  I want to be able to backup "System State" of my DC.  What files or folders do I need to make sure get backed up?
We have a master image created using Acronis. It contains Win10, MS Office, a few browsers and applications installed on it. Now, we want to bring in that image into SCCM which we will be using from now on instead of Acronis. My question is should we sysprep that image even though it will be push onto the same PC hardware/model ? how would you guys go about this? Any input will be greatly appreciated.

Thank you!
Create a W10 install medium. Running into a User Permission problem
The eventual objective is to recover my W10 system.
I am following these instructions though they mention W7 or W8 not 10.
I am running on a W10 machine.

Use the media creation tool to download Windows.

I have downloaded the file: MediaCreationTool
I cannot run it because I do not know what user name and password to put.
It says AcronisAgent User.

I do not need Acronis so I think I could remove this user. It does not appear in the Configuration.
There is a Microsoft account in the form of an email address.
Putting this in for MediaCreationTool  does not work.
At some point a runtime broker error is shown.

I would be grateful if someone could help me proceed.
Hi all,
Our company Head Quartered in the Middle East is having its   Design office in India.On a daily basis we need to copy around 300 to 400 MB files from India to Middle East. We have physical servers at both locations and the data to be copied resides on local  drive partition at the India server.
We had received lot of suggestions with different technologies like  File sync software- Goodsync , Acronis cloud backup, Microsoft Azure services etc
Please suggest a suitable and cost effective technology to copy this daily data.  Thanks in advance
Binu John
Windows 7 pro 32-bit

Since Norton has abandoned Ghost, I switched to Acronis for image backup.  It has a cloud option as well as external disk. On one of my two systems I did a cloud backup, but for the other I keep getting a "file is corrupt" message after a couple of minutes.  So I figure something must be irregular on my hard drive. I did a SCF /verifonly but it found no errors; also a CHKDSK/F which gave a clean report.  Is there another more robust utility that can find and fix disk/file errors?
Error occurred while sending the test message.
    Code: 21,954,592(0x014F0020)
<u>LineInfo:</u> 0xDA7E497CF4160E20;

    Module: disk_bundle_vs_50073
    Message: Failed to send the message from '' to '' (SMTP 'mail.ffsci.local:25').

    Code: 21,954,581(0x014F0015)
<u>LineInfo:</u> 0xDA7E497CF4160E09;

    Module: disk_bundle_vs_50073
    Message: The server cannot accept DATA command.

I had an issue today that I have not seen before in my entire 20 year of working in IT, let me explain:

I saw in Acronis backup 12.5 that my backup of my server 2016 was failing. The error was that it could not find the file. I figured it was another issue with connection being lost to the network share. I entered the credentials again an started the backup as test. After about 10 min I lost connection to my 2016 server. After waiting before about 5 min. I looked into the vsphere and saw that my virtual machine was turned off, which is odd. This never happened to me before during backups. I started the virtual machine, and it was applying Windows updates, the backup was still running. At 30% of the updates, the server rebooted again and finished the updates. When logging in to the server, I noticed my 500GB - D-drive was gone! Ok, no panic, let's just mount it again from vsphere, but it was even gone from there! The backup was still running, but didn't do anything, so I canceled the backup and it stopped after an hour. I refreshed my datastore and suddenly I got an extra 500GB of space available...

My question is, how does someone lose 500GB on data while trying to make a backup?
Failed to execute the command.
Additional info:
Error code: 41
Module: 307
LineInfo: e6792a5ee190ddc0
Fields:  $module : agent_protection_addon_vs_43994
Message: Failed to execute the command.
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: Step 'Backup' has failed.
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_43994
Message: Backup has failed.
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_43994
Message: Failed to commit operations.
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc58b
Fields:  $module : disk_bundle_vs_43994
Message: Write error.
Error code: 110
Module: 336
LineInfo: e2f3e31de61571bb
Fields:  $module : arsm_service_vs_43994
Message: Failed to mount the tape.
Error code: 154
Module: 336
LineInfo: c444991772d2a00f
Fields:  $module : arsm_service_vs_43994
Message: Mounting the tape 'Tape 15' to the drive '10WT019821' failed.
Hi. I have a Linux server that I use as a backup gateway for Acronis to redirect the backups to NAS drive.
The gateway has a config file for Acronis where I have to enter the UNC path of the share drive that Acronis will save the backup.
The line now looks like that but for some reason it does not work.
The \\\backup is the UNC path to the folder where I wan the backups to be saved and I can rich that path from windows with no Problem. How do I make Linux to see it?
I already enter on the etc\ftab file the following /   backup but still not woring
I have a computer setup currently on RAID1 using the Intel Rapid Storage Technology software.

Is it possible to downgrade it to No RAID without losing the setup or data?

My aim is to convert it to a Virtual Machine, but i find i am getting a BSOD when trying to launch the VM.  I am thinking it is because it is setup in RAID1.
Message from Ravi:
I have a lennovo Thinkpad L410 .. While using after restart This is displaying  a message "SMART hard drive Failure predicted .. Press F2 to continue " 

But unfortunately even F2 is not working I have restarted the system 3-5 times and result is the same .

Since the Data on the disk is very important i need to retrieve it before replacing my drive . I made a Live bootable USB of ubuntu so that i can copy the data ..but its not even booting from the USB same message displays and F2 is work

Please help me in this regard .

I have a SBS2011 with a dynamic disk where data is being saved. It was mirrored, but the mirror is broken now, and don't think it will be reestablish again.

I want to test my backup, which is being done on an external hard disk drive. The backup is done with the trusty Windows Backup, using Magikmon that will supply me with reports that the backup was successful or errors. It is close to 700GB of data, and not incremental. As a test, I would like to restore this in a different server in a testing environment.

Once the drive is plugged in, Windows Backup/Restore does see the backup for the server, catalogue around 5 minutes, and then "Unable to browse the New Volume (D:). The mounted backup is inaccessible. Please retry the operation"

So how will you recover this? I select files and folders to recover. Should I rather recover the whole volume? If that is the case, will I be able to read info  the dynamic disk? I see there are 3rd party software that you can buy, that might do the trick. But surely if you lose the drive/server, you would like to plug in your drive and hit the recovery button and you sorted out. Without jumping through 10 hoops.
Long story short I need to uninstall this old version of Acronis including the snapapi26 kernel module to install a slightly newer version.  According to the instructions here: I do not have an acronis_mms or acronis_agent... but only the acronis_schedule processes.  
Closing acronis_schedule does not allow me to remove snapapi..

[root@QADServer init.d]# sudo rmmod snapapi26
ERROR: Module snapapi26 is in use
[root@QADServer init.d]#

If I proceed down the list the do the dkms remove step.. would a reboot negate the need for the rmmod step?  I do not see any acronis processes in top either.

We have a customer who has an office in the UK and an office in the US

US office has a dedicated Verizon connection at 300mbs up/down.
UK office has a dedicated fibre connection at 100mbs up/down.

They have a SAN in the UK office that they want to use for the US office to and they will be transferring large files to and from it.
There is a site to site VPN in place across the two offices.
Because they see the fast connections at both ends, there is an expectation that they should get very fast speeds in the US when transferring files to and from the SAN that is because in the UK, but at present this is not the case.

I’m aware of MPLS, but I believe this is expensive and difficult to put in when the providers are already in place and they have no existing connection agreement. I only have a limited understanding.

Is there anything else that can be done to speed up the link between the two sites. Any software applications or something or some maybe some priority route intermediary that can speed things up.
For example, I’m hoping there is a service when some global company has a very fast route between the UK and US, which we can connect directly from the UK and US sites and achieve the best speed (maybe this is what MPLS actually is anyway).

Thanks in advance.
Good day. I am running Windows 7 Pro SP1 and have a separate partition running Linux Mint 17.1 When my computer boots the Windows Boot manager appears with choices for both Windows and Linux. If I choose Windows I go directly into Windows, but when I select Linux it takes me to the Grub 2.02 boot loader where I have to select Linux again. I would like to dispense with the Windows Boot manager and use only the Grub boot loader. I used to have this ability but when I upgraded Acronis True Image 2016 I started this boot-boot process to get to Linux. Any help would be greatly appreciated.  Thank you.



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