Apple Hardware

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All of Apple's hardware is produced solely by Apple Inc., who determines internal systems, designs, and prices. Apple buys certain components wholesale from third-party manufacturers. The current Mac product family uses Intel x86-64 processors. All Mac models ship with at least 1 GB RAM as standard. Current Mac computers use ATI Radeon or nVidia GeForce graphics cards and include a dual-function DVD and CD burner, called the SuperDrive. Current Apple hardware includes the iPad, iPhone, iMac, Mac Pro, Macbook, iPod and Apple TV. Discontinued hardware includes the Apple I, Apple II, and the Apple III, the Lisa, the Newton, the Quadra, Performa, Centris, Macintosh II and LC series, the Power Macintosh, iBooks and the MacBook.

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hi experts,

 I have an iMac that powers on and it makes that welcome sound but have no video. What else can I try to troubleshoot it and find the problem?
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HK-Genius

At the Apple Store, you maintain customers’ trust in Apple as the skilled expert troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.

Key Qualifications

Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
Description

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements

•You have an aptitude for acquiring skills in technical repairs and an
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What is the best docking station for a macbook air?

Doesn't apple have one?
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Hello.

The hard drive in this unit was not working properly.  I had a hard drive that I pulled from a windows machine and put it in the mac.  The mac now boots into windows (not my intention :)) but doesn't recognize my wired keyboard so I cannot do anything (it does recognize the wired keyboard during the boot process).

I am unable to get this unit to boot to CD or other with the mac wireless keyboard nor the wired windows keyboard.

Any suggestions on how to get it to boot from CD (besides the usual methods) so I can reformat the drive and install the Mac OS from CD/DVD?

Thanks.
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I purchased a 2013 MacBook Pro on eBay and even though the machine works fine, it has one user named “Mac” which is the administrator but I do not know the password.

The seller has not replied to my emails to find out what the password is so is there a way for me to reset it or perhaps do a clean install of High Sierra?
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Hello, I don't typically work on Macs, nice machines, but just don't typically work on them.

I have a MacBook that the battery can't charge and I have tried cleaning the connection but it has not helped.

I can take the drive out but not sure which tools to use to copy user files (photos, documents, etc..) to a new Mac.  I can't think it would be all that hard.  Can anyone provide some suggestions?

Oh, the old MAC has Snow Lepord (10.1.6 ios)

Thanks
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What is the process to create an Apple ID without entering a credit card or PayPal account number?
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I have the iPhone 5.  Apple are not providing iOS 11 to users like me.  The cynical me says it's because they want me to spend to upgrade to the latest shiny toy.  Is that the real reason?   I really can't believe that hey can't afford to support performance and functional updates for upto 10 years.  

Is Android any better?
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Hello, we encounter today with this issue from one of our macs.  We try to reinstall the osx again,  but when going to select the drive only recovery drive appears and not the local one, try to repair the hard drive by the startup disk utility,  reset the SMC but keeps jumping to the same utility,  see pictures attached. 20170919_113625.jpg20170919_113637.jpg20170919_113654.jpg20170919_113702.jpg20170919_113706.jpg20170919_113712.jpg
Thank you.
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I don't think there is any such software since I've been searching for days but I thought I'd ask on here as a last ditch effort.
I am looking for music management software (that runs on Windows) that supports both streaming from an Android device over the internet (ideally it has an Android app) and synchronizing an iPod.

My current set up:
  • iTunes as music management software, in order to synchronize my iPod.
  • CloudPlayer to stream from my Android device (all of my music is on Google Drive).
  • iSyncr to synchronize select playlists from iTunes to my Android device.

This set up isn't terrible but CloudPlayer does not feature all of the playlists I have in iTunes nor does it allow me to sort by iTunes fields (date added, etc.). I could technically just sync all of my music to my Android device as well but I don't really want to use up 40GB on my device for this purpose when I have a data plan large enough to support streaming on demand.
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It's out of warranty, about 2.3 yrs old unit.

My spouse often update the IOS when available but for the
last 6 months, the screen is often not responding: pressing
the power side button to off the screen for 1-2 secs & then
press the button the button again often helps recover
the response of the touch screen but not always.

Is this a hardware (ie touch screen ) issue or IOS issue
& if IOS, reinstall all over will help?

I ever tried pressing the round Exit button & power button
together for 7 secs to reset but this did not resolve the
issue
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When I go into the monitor's onscreen menu, it shows my resolution as 3840x2160, 30Hz (connected via DisplayPort).
Next to that it shows 3840x2160, 60Hz (maximum).
Based on the information I've been reading, it looks like the Mac Mini can't do anything over 3840x2160, 30Hz so that makes sense.
However, when I go into SYSTEM PREFERENCES > DISPLAYS and choose "Scaled" for the resolution, I get only the following options:
- 2560x1440 (low resolution)
- 2304x1296 (low resolution)
- 1920x1080 <- this one is marked
- 1504x846
- 1280x720
I have an abundance of cables but nothing allows me to get this thing to 4K.  Dell doesn't support Apple's OS so they don't want anything to do with it but I've been reading online that THIS monitor is supposed to be one of the recommendations online for a budget 4K monitor.
Any help would really be appreciated.
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Morning all!
 I'm an IT technician for a company, and one of my colleagues who is a graphic designer is using a MacBook Pro which is quite new, as in bought only earlier this year.
  Yesterday she wanted to to work from home, so I helped to set up the network drives so that she could access them remotely providing she had an internet connection.

At home however, every time she attempted to save her document on this programme, the programme shut down unexpectedly.  Upon restarting the program, it showed the name of the file with (converted) at the end.

This ONLY happened when she was attempting to save. This morning, upon returning to work, she has been able to save without issue.

Any ideas?

Also, she has checked and there are no updates required.
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I just restored an ipod touch 4th generation using itunes 12 and now I cannot see how to transfer apps to it.  On the sidebar I don't see "Apps"  How do I transfer any apps to the device?  Here is a screenshot.  I have not used itunes in quite a while so Im behind.
Screen-Shot-2017-09-13-at-12.41.02-P.png
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What are the best Apple Bluetooth keyboards currently available that are fully compatible with Macs but that aren't made by Apple?

I have a user who doesn't like geniune Apple keyboards.

So what are the best Apple Bluetooth keyboards currently available that are fully compatible with Macs but that aren't made by Apple?
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How can I run complete and thorough hardware diagnostics on a Mac OS X Sierra v. 10.12.6 laptop?

I would like to check and be sure that all hardware is running properly.
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A user says that his Mac OS X Sierra v. 10.12.6 laptop experiences random issues such as apps not working correctly and software having random glitches.

This user is unable to describe any other specific problems with his Mac or give any more specific details.

His Mac is running Mac Office 2016 and has all of the latest Mac and Office updates installed.

I have already run a file system check and have run Malwarebytes scans and no problems have been detected.

What else can be done to help tune up and fix this Mac?
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I have a late 2009 Imac A1311 which has a damaged connector strip on the logic board. Happened when the front section fell forward – clumsiness, my mistake.  In panic, I bought a used one – same model.  My problem is – all my programs etc are on the hard drive of the damaged one.  What's the best way of transferring all the info from the dud to the “new” one?

Pretty sure it's all backed up on the Time Machine drive.  But – how do I transfer from the backup drive to the “new” machine?
Can I transfer from the Time Machine drive?  It didn't seem to offer the option to restore.  The original machine is El Capitan, and the “new” one is the previous version, Yosemite. Easy enough to update the “new” one, if that turns out to be the pdroblem.

Another option would be to repair the original – fitting a new logic board, but that seems a bit of a lengthy job, and my eyes aren't great close up – all these screws.. !  
At a pinch, I  could transfer the hard drive physically into into the new mac.. but that wouldn't be the best solution.  I'm accustomed to repairing all my computers, - but I'm a unsure of the best solution.
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What is the process to set the default email account on an iPhone?
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Hi experts
Recently My iPhone 7 battery lost charge very fast than normal from 7 am 100% to 3 pm 10~15% in battery saving mode
However one week ago I didn't have any issues with my battery
I checked my battery application usage and I found that siri takes more than 20%  however I turned it off
Please help
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I have an Apple Nano device and am running Windows 7 ITunes application on a windows 7 PC.
I can pair and connect the Nano with the PC using Bluetooth and the device indicates that it is connected.
Should I be able to see the device in the ITunes application ?
I don't see it. Is it that I must use a USB cable instead of Bluetooth ?
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Hi ,

A client of mine has asked me if i know any reliable sources for reconditioned macs and iphones?
This needs to be UK based , not US based.

Thanks
D
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Hello I have an MacBook Pro (17-inch, Late 2011) it locks up on the boot up screen all gray screen.  I am learning mac's so I took it to a local apple service center they are telling me that i need a logic board which run around $500 bucks and possibly a new ssd drive .... my question is I know I can replace this board myself but my concern is can I buy a used one off ebay for around 100 bucks or should I not trust used or cheaper logic boards for this device online? My customer is debating on just buying a new mac book pro if we have to spend too much so with that I am not sure if I should advise repairing

Any suggestions
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How can a user's contacts contained on an iPhone be backed up?

This user doesn't want to use iTunes for the backup so what other options can be used?
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I have a 500GB Flash Drive in my MacBook, but suspect the drive's nearly full.

But, in Finder, I right click the Home icon with my Name next to it, the size of the folder is 127GB.

How do I find the space on disk?

Thanks
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Apple Hardware

10K

Solutions

10K

Contributors

All of Apple's hardware is produced solely by Apple Inc., who determines internal systems, designs, and prices. Apple buys certain components wholesale from third-party manufacturers. The current Mac product family uses Intel x86-64 processors. All Mac models ship with at least 1 GB RAM as standard. Current Mac computers use ATI Radeon or nVidia GeForce graphics cards and include a dual-function DVD and CD burner, called the SuperDrive. Current Apple hardware includes the iPad, iPhone, iMac, Mac Pro, Macbook, iPod and Apple TV. Discontinued hardware includes the Apple I, Apple II, and the Apple III, the Lisa, the Newton, the Quadra, Performa, Centris, Macintosh II and LC series, the Power Macintosh, iBooks and the MacBook.