Apple Software Help

I am using a laptop running Windows 10. It's been a long time since I've used this computer, and needed to reinstall iTunes to synchronize my phone. After installing the iTunes it asked me for my username and password to access the program. The password I thought was correct didn't work, so I selected "forgot my password". They then had me enter my email and phone number, but I never got the message that they said they sent to my phone (I've tried doing this several times). So I hit "cancel" - since all I really need iTunes for is synchronizing my Outlook. But when I hit the iPhone icon in iTunes I got the following message:

Can you help me get it up and running?

Thanks,

Phil

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CompTIA Network+

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Prepare for the CompTIA Network+ exam by learning how to troubleshoot, configure, and manage both wired and wireless networks.

I had this iphone from work, and I upgraded it to a new one. I backup my phone in the cloud and I restored the new one with data from the cloud, and it works fine. Now I want to erase the old one, it has no SIM in it, but when I go to Reset - Erase all data, I get a message that this phone is doing an update and if I want to interrupt it or wait and then reset the phone. What can that be all about? If I erase the phone I will not lose any data from the cloud right?
Thanks

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How to organize iOS/OSX photos from iCloud, 2 Macs and several iDevices (iPhones, iPods, iPad) so that all photos are always available on all devices - without any organization (grouping by date, type, etc) except chronological order by date entered, if possible. Future images are to be added to iCloud current date with no grouping. No organization by Google (etc.) to be allowed. Just as in earlier days, when photo prints added to Album in order received.

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Question by

jana

2019-03-04SolvedPrivate

Delete unnecessary iPhone backup icloud

I have tried to delete the backup in my icloud and haven been able to do it. I went to iPhone settings icloud and tried to delete to have "Cannot delete backup... cannot be deleted at this time". I also tried by using iCloud apps and same message. Can someone tell me how to delete backup file sin iCloud no longer needed?

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Attempting to create iCloud account for Mac mini [Late 2012] upgraded from High Sierra. To Mojave, I am comfronted with the below message. I have no idea what password is required. I have only password associated with "(name)" - is there a work-around for this? When/Where would I have created/used this password?

Enter the password you use to unlock “(name)” which is not the password for this Mac mini. --- ??

Enter the password you use to unlock the Mac mini “(name)”. Your password is encrypted and cannot be read by apple - worked OK

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Question by

Billy Ma

2019-02-16Solved

Apple Watch 4

If I am using an iPhone 6, and I am going to buy a new iPhone XS Max, am I need to reset my Apple Watch? Is Apple Watch support connect to two iPhones?

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I have an iPhone and a PC. Now that iTunes doesn't deal with apps, I'm wondering how to backup the data and settings in the apps on my phone.

I'm not worried about apps that are just portals to online storage. Nor am I worried about the (relatively few) apps that use iCloud Drive.

I'm thinking of the apps that store their files on my phone.

So, I have a few questions:

1. Does iTunes backup the data for these apps when I do a phone backup?

2. If not, what would you recommend to backup my app data?

3. Does iTunes backup the settings for these apps when I do a phone backup?

4. If not, what would you recommend to backup my app settings?

5. Also, I used to be able to use iTunes to drag and drop files from these apps to/from my computer. Now that iTunes has no way to access Apps, I can't do this. Is there another PC-based program that I can use to drag and drop files from apps to my computer?

Thanks in advance.

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Attempt to login to iCloud from macOS HighSierra [10.13.6] with newly created Mac Mini password results in login locked out after 3 attempts to enter newly created password. This password was newly created to satisfy password requirement for iCloud login and works for cold start login. There was no previous password.

How to I [re]create iCloud login?

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MacOS.Mojave.Finder is not searching for enough files and folders, any longer.

I am not sure what has changed, but I did install Mojave. I can not recall if this started to fail before the upgrade.

When I type a key phrase into Finder, I no longer get folder names containing the search text. I NEED that feature of Finder to work, since I truly have no idea of my folder structure, since it is very convoluted.

Where can I look to reset any setting I may have accidentally set? Or setting that may be the defaults that came along with the upgrade to Mojave?

Thanks.

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If my iCloud for Windows is being installed by Apple Software Update, may I know which bit version of iCloud is installed? 32 or 64 bit? Where can I check this information?

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I see the option FaceTime HD and the second camera I plugged in ONLY after seeing the built-in camera was not recognized.

I have the latest version of Skype, according to Skype.

What canI try? It's urgent!

Thanks

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Question by

Tiras25

2019-01-28Solved

Buy used iphone and use in another country.

Can I buy used iphone in US and use in different country? Or does it have to be unlocked because there could be a different service in other countries. GSM vs. CDMA for example.
Please advice.

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LVL 21

Question by

viki2000

2019-01-17Solved

Revive an iPad Air bricked

I had iOS 10 and certain apps from App Store asked me for at least iOS 11. So I made an update these days over WiFi to iOS 12. My iPad was not subject of jailbreak. It is iPad Air first generation with cellular model A1475.
After update to iOS 12 it did not charge anymore while the iPad/iOS was started/on. It was charging only when was turned off.
I decided to repair/update/restore the iOS using PC with Windows 8.1, iTunes latest version and USB cable. It downloaded the iOS 12 latest version on PC, the process started and somewhere at 20% of the process everything stopped with an error 14 as seen below. I repeated the process several times, changed the PC and the cable and I am stuck there. I have tried then all kind of 3rd party software to revive it (for example 3utools) and the Restore process is blocked always at about 20%. I tried again iTunes, but the same bad result. I have read couple of days on internet different pages with suggestions, methods and I think I have tried everything what I have read. Now I am out of ideas and I refuse to believe is a hardware problem
I do not have a backup in PC neither in the cloud and I do not care if the data on it is lost. I just want to have the iPad with a workable iOS, even if it is downgraded to previous versions.
Any suggestions how to revive is appreciated, even if I have to erase everything and re-flash from scratch with any previous iOS.

23 Comments

I have a new computer and can't get iCloud to sync (or even setup to sync for that matter).
I've installed office 365 personal on it. The computer is W10 Pro, Office Version 1811 Build 1102920108 click to run.
My understanding is that this is 2019

iCloud system requirements say 2007-2016.

When i try to select the sync with outlook when setting up iCloud I get the following error.

Outlook configuration problem
Setup can't continue because outlook isn't configured to have a default profile. Check your Outlook settings and try again.

there is a default profile and in Default apps all protocols that outlook can use are set to be defaulted to outlook

I think i need to install Office 2016 but cant find a way to do it from my microsoft account. The only option for office 365 install is 32 or 64 bit.
When 2016 was out there was a way to choose to install 2013 if memory serves.

Can anyone tell me how to download and install Office 2016 from my Office 365 personal account (or pro if nothing else)

Secondly, is anyone successfully syncing Outlook calendars and contacts with iCloud?

2 Comments

I need to set up imaging to create a locked down iPAD profile. That can be distributed / downloaded to standardise these devices.

While I have been provided with a solution using apple image software...…and have a config file.
This will not or is not available to run on the MAC I have (High Sierra), next generation is required, which is unfortunately out with the hardware architecture tolerance.

I will be at my desk tomorrow 09:00 GMT.
And would hope to attempt any implementation recommended.
Any assistance gratefully received.

7 Comments

LVL 1

Question by

gromack

2019-01-06Solved

iCloud issues...

One of my customers has iCloud set up on their home windows 7 pc. Recently, the sign in window has started popping up on screen. When you put the password in, it sends a notification to their iPad & iPhone, wanting to ok this by entering a PIN number. This happens every friggin’ day, sometimes several times a day.
Why would this keep happening & how can I stop it?

Apple Software

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Rowby Goren Makes an Impact on Screen and Online

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Learn about longtime user Rowby Goren and his great contributions to the site. We explore his method for posing questions that are likely to yield a solution, and take a look at how his career transformed from a Hollywood writer to a website entrepreneur.

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Question by

*** Hopeleonie ***

2019-01-05SolvedPrivate

Help with LinkedIn app for iPhone

Hi

I use Twitter, Telegram & RSS feeds to follow new security treats. I also have many groups and users I follow in LinkedIn.

The problem and question:
Each time I start the LinkedIn app all contributions are unsorted. As an example, I have posts that came 1h before, then 6 days ago and the last 2h ago. Why is this so? With Twitter, Telegram, RSS feeds all are sorted as they were posted. The other annoying thing is that when I click the home button it jumps to the uppermost post. Then I must go down to the last post I red. If I still remember it ... :-)

How are you following LinkedIn contributions? Do you use another app?

Thanks for helping me
Leonie

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Is it possible to have iCloud/iDrive on Mojave backup folders other than your desktop and documents (such as downloads)?

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STEM education is growing rapidly and preparing the next generation to fulfill the needs of our society's technology demands.

In what ways has EE helped you continually learn, even as professionals?
How can EE support STEM as a great learning resource?

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Question by

Tiras25

2019-01-03SolvedPrivate

Apple TV question

I got Apple TV 4k device as a gift. Don't know how it works.
Do I need to subscribe for it or can I watch stuff for free? and another question in general. How does it compare to roku or chromecast?
Thanks in advance!

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The track pad on my very old MacBook Pro is jammed. I don't use the laptop but there are photos and files on it that I want. Because of lack of updates, they are not backed up in the cloud. I do not care to pay to have the trackpad fixed, so is the best way to retrieve those photos and files to pay a repair shop to transfer them to an external hard drive?

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Does following a podcast normally require you to create a new podcast?

I host my podcast at PodBean, and generally feel like I made a good decision. I assume after I get some traffic, I could consider hosting on my WordPress site...we'll see.

For now, I have given my Podbean URL on a business card to over a hundred people who were really interested in following me. But, according to Podbean, none has shown up as a follower.

The thing abut Podbean, to follow a podcast, you need to create your own podcast. And I fear this is scaring away so many people that otherwise would follow my podcast.

What do you know about hosting my podcast differently so that to follow, you simply click follow. This lack of engagement may be seriously killing my podcast. I mean people tat were really engaged, who got scared away when they were forced to create a podcast.

I distribute on iTunes, Google Play, Youtube, and soon other sites as well.

Have you ever heard of this? I wold consider switching, simply over this requirement. I am stunned that no one has followed my podcast, considering I have given my business card to over a hundred people who saw my presentation and were amazed.

Thoughts?

Thanks

12 Comments

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