BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

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After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, which hopefully this article will address for future installations. All of the information below is primarily from temporary systems created for this article and evaluation keys and SRP's.

BlackBerry Enterprise Service 10 is the replacement for BlackBerry Enterprise Server. Released in January 2013, it incorporates three previous products, (BlackBerry Devices Service, Mobile Fusion, and Universal Device Management) into one installation package.

First, you can install this without touching your current environment. However, to fully integrate an existing environment, you need to at least be on BES 5.0 SP3. This will allow the web management to not only administer the new BlackBerry 10 devices, but the older Java based devices as well. Also, you need at least two servers (one preferably in the DMZ). Finally, in order to perform over-the-air activations of Blackberry Playbooks, these devices must be running at least version 2.0 of the OS.

Unlike previous versions, the router service cannot be installed on the same server as the BlackBerry Enterprise Service. It is really designed to be installed on a server in the DMZ for added protection of corporate networks. Also, unless you are planning on using the …
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by:Rodney Barnhardt
Sure. I will upload it here in the event someone else would like it. Thank you. I am glad you found it useful.

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by:Rifat Buzuku
Many thanks!
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip:

When troubleshooting whether a BlackBerry is receiving emails, one of the easiest ways to test this without speaking to the user is to send a message and force the device to send a delivery confirmation. You can request a delivery receipt from a Blackberry device by sending an email to the BlackBerry enabled mail account with the following in the Subject field:


Taking this further, you could look at service availability measurement by running a simulator connected to your BES Router or BlackBerry router, where it's in a DMZ (you'll need to allow 4101 through for this to work in the DMZ scenario) and automate the sending of an email with the <confirm> text in the subject - if not message delivery is returned from the Simulator this indicates a problem - the BES still needs a connection to the BlackBerry Infrastructure for this to work, even on a Simulator.

Simulators can be downloaded from RIMs website:

They can be installed and commissioned on a desktop PC and using the BlackBerry Web Desktop (BES 5) or Blackberry Desktop Manager (BlackBerry 4 or 5) can be activated against the BES via a tethered connection. Simply enable USB connectivity from Simulate, USB Cable connected, enter the credentials of a user …
Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail delivery, Here is the sequence of test which I perform.

1)  Check the signal strength on Blackberry Device. The shortcut I use is "ALT + NMLL " . If the shortcut didnt worked, Go to Options -> Status. Check for the Signal Strength.

The ideal value for the Blackberry signal strength should be -80 dBm to -100 dBm. Anything above -100 dBm points an issue with the mobile carrier. If signal strength is fine, Proceed with step 2.

2)  If the last test mail is not getting delivered, Identify the PIN number of the Blackberry device and send a PIN message asking for a reply.


Add the user on Blackberry Messenger. Once accepted, send a test message from the BBIM. Wait for "D" appearing just above the tick mark. "D" will appear only if the corresponding message got delivered to the recipient.

If PIN Messages are getting delivered and user is able to reply, Proceed with STEP 3.

3)  Run a Diagnostics Test and check the report. To run a test, Go to Options -> Mobile Network -> Press Blackberry Key and Select "Diagnostics Test". Press Blackberry Key again and select "Run". This will trigger a diagnostics test and on the report, Check for "Radio Data Activation, Blackberry Registration, Connected to …
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "Cannot display the webpage"  A closer look at the BBAS-AS error log at the end of the file there was a line that looked something like this;

“LifecycleException:  service.getName(): "jboss.web";  Protocol handler start failed: Keystore was tampered with, or password was incorrect” after service is started.

Wiping the whole BlackBerry server looked like the only option, but unfortunately for me, it wasn't an option!  I spent several hours piecing together bits of information to repair the Keystore and after realising how frustrating it was, writing this article to hopefully save others from the turmoil!

Follow the following instructions to rebuild the store:

•      Stop “BlackBerry Administration Service - Application Server” service

•      Stop “BlackBerry Administration Service - Native Code Container” service

•      Open regedit, go to HKCU\Software\Research in motion\Blackberry Enterprise Server\Administration Service\Key Store

•      Back up keystore folder

•      Delete “CacertsKeyStorePass”

•      Open “Blackberry server Configuration” utility, go to “Administration Service – High Availability” tab

•      Enter a new password, and click apply then ok

•      Go back to regedit as above and copy the value from …
The new PlayBook may not be the hottest selling tablet out there and may not be breaking much in the way of new ground but, for the committed BlackBerry users, it allows them to keep pace with a fast-moving industry. Much of the interface is familiar and anyone who has used a touch-screen device will recognise many of the standard features: swipe to scroll, pinch to zoom and so on. But there's more. There are several tricks that aren't common to other devices that will allow PlayBook users to have a small smile on their face as they whizz around their device.

The first trick is swiping from the frame onto the screen. Swipe from the bottom edge of the frame upwards onto the screen will minimise all apps and show you the Home screen. Swipe downwards from the top of the frame onto the screen will give you a context menu for the current app. Left and right swipes will allow you to flick between apps without having to return to the Home screen. Finally, swipe from the top-left or top-right corner diagonally onto the screen and you can quickly view the status bar to check email notifications, change system options, etc. without having to leave your current app.

When you are on the Home screen you can close minimised apps simply by touching the app and swiping upwards.

Want to see the on-screen keyboard? Tapping into a text field will automatically bring it up but you can also show it by swiping diagonally onto the screen from the bottom left corner of the frame. There will…
There are various sources that I've used for this process and I've used it many times and adapted it with my own findings. This process is not meant to be a definitive troubleshooting guide for BlackBerry installation. That needs to be handled elsewhere. This process will allow anyone with a standard server configuration and no prior BlackBerry installation to implement the software with a minimum of fuss.

Note: In an Exchange 2010 environment, the BlackBerry Enterprise Server should NOT be installed on the mail server UNLESS you are using the Express edition which is designed for this purpose. Also, before installing BES, you MUST have public folders enabled and have an Offline Address book configured in Exchange 2010.


BES uses MAPI calls to communicate with Exchange and Collaboration Data Objects to synchronise Calendar data. On the server you have selected to load BlackBerry Enterprise Server, download and install "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1" (ExchangeMapiCdo.Exe) The latest version 6.5.8211.0 is fully compatible and is available from the Microsoft Download site. The current download link is as follows:

Important Note: BES requires server MAPI tools. Outlook uses a client version of MAPI which is incompatible with BES. You should not install BES on any server that has a version of Outlook …
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by:Senior IT System Engineer
Hi Mike,

Is there any update on how to safely decommission BlackBerry server remnants in the Active Directory ?
I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional circumstances. More advanced users may find them helpful.

A good place to start is how to clear corrupted databases on the handset. If you suspect your Calendar is corrupt and you use OTA synchronisation, you don't need to use BlackBerry Desktop Manager to clear the database. Simply open the Calendar, press the BlackBerry menu key and choose Options. Now type RSET. You will get a prompt to clear and reload the Calendar database. This also works for the Contacts database.

Whilst we are in the Contacts, you can hold Alt and type VALD to validate the data structures or RBLD to rebuild them. Open up a contact, hold Alt and type VIEW will give you additional information such as the RefID and ServerID which can be useful for troubleshooting. This also works for email messages and Calendar entries.

Want to hard reboot the device without taking the battery out or downloading a third-party application? On the Home screen, press and hold the left-hand Alt key, the right-hand Shift key (aA) and tap the Delete key. You can also change the signal bar on the home screen to a numerical value by holding Alt and typing NMLL (values between -80 and -100 are ideal). Alt + LGLG gives you the Java Event log.

Ok, that last one was seriously…

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by:Mike Sullivan
Glad you like it MercerAdmin. Don't forget to push the 'Helpful' button :-)
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their BlackBerry in hand flicking their thumb over the trackpad and scrolling, scrolling, scrolling, scrolling through the messages? You'd think there would be an easier way, wouldn't you? Well, there is. Here's a helpful list of little shortcuts to make navigation and use of your BlackBerry that little bit better.

Message list shortcuts:

Press 'C' to compose a new email
Press 'R' to reply or 'L' to reply to all on the highlighted message
Press 'F' to forward the highlighted message
Press 'T' to skip to the top of the message list and press 'B' to skip to the bottom
You can move one page at a time by using Space or Shift + Space.
Press 'P' to skip to the start of the previous day and 'N' to skip to the start of the next day
When you have a thread of messages, use 'J' and 'K' to navigate your way from one message to the next
Press 'U' to find unread messages. You can also toggle the unread status of a message using Alt + U
Want to view Sent Messages? Alt + O is your friend (think 'Outbound')
Alt + S will take you to SMS messages if you are using a combined view in your messages.
Finally, you can use 'I' as a shortcut to file a message.

When typing messages:

Use the Space key twice to create a full stop. If you are in…
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by:Mike Sullivan
No problem. Don't forget to vote on the article :-)
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by:Michel Plungjan
Already have :)
BlackBerry can provide (arguably) the best global email delivery solution. That is, until something goes wrong at which point it can be a nightmare to troubleshoot. The log files on a BES can only be decoded by an expert and some of the errors that get reported on the handset are ambiguous to the point of being irrelevant. So, where do you start? Well, the signal bar can give you some useful guidance. Look at the signal bar in the top right corner. There will be something written next to it. Whatever is there could point you to your problem.

1. OFF - Your BlackBerry mobile signal has been turned off. Go into Manage Connections and put the check in the box.

2. X - Your BlackBerry mobile signal is switched on, but you don't have a signal. Wait a few moments or move to somewhere where there is a better signal.

3. SOS - You don't have any network coverage on a usable network. Move until you do.

4. GSM - You have a signal that you can use to make and receive calls and send texts, but that's it. You typically see this flash past as the BlackBerry connects to the network. If it stays there, try pulling the battery to reset it then contact your mobile network and ask about faults in your area.

The next few depend on your make and model of BlackBerry and the country you are in.

5. gprs/edge/3g - Note the case. These are in lower case. You have a data signal, but no BlackBerry connection. The BlackBerry will typically pause on this as it boots up while it is …
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by:Mike Sullivan
Thanks for that. I'll see if my style of writing is helpful to people. If it is, I'll look to add some more BlackBerry articles.
1) Find the ~3’ USB cable and plug the small end into the BlackBerry.

2) Take the larger rectangle end of the USB cable and plug it into an available USB port on your laptop. (Note: Make sure your laptop is started up before you plug in your BlackBerry, as it may try to boot to your BlackBerry).

3) Make sure your BlackBerry is unlocked.

4) Shortly after making sure your BlackBerry is unlocked find “VZAccess Manager”  on your desktop and double-click it. You will see the VZAccess Manager software load and it will attempt to detect your BlackBerry.

5) When the software sees your BlackBerry, it will likely prompt you to enter your password several times on your laptop in a window that looks like the one below. Make sure your BlackBerry is still unlocked.
Password Needed6) After the prompts for your password are gone, click on “Connect” down in the bottom right hand corner of VZAccess Manager.  Verify that you have an adequate signal as indicated by the green bars under the signal column, and that your BlackBerry model is shown to the left of the connect button. The BlackBerry model # being shown means that the BlackBerry is recognized.
VZAcces Manager7) Shortly after clicking “Connect,” you may see a window like the one below. Click on “Don’t show this message again” and then click “Continue”.
Attention8) There will be a temporary window pop up showing that VZAccess Manager is gathering usage information. This window can be ignored as it will close automatically after a few seconds.
Please Wait
BlackBerry Enterprise Server (BES) 5 includes a new High Availability (HA) feature, which can be used to install a standby server that is failed over to in the event of maintenance or a disaster. This can be setup for auto failover, or simply used to fail over manually if and when required.

The HA feature can also be used to perform a server migration to new hardware, using different server names, if you are upgrading or decommissioning your existing BES and/or hardware. The new server is installed alongside the existing BES and connected to the existing database, manually failed over, and then the old BES is uninstalled.


This article presumes that you have the existing SQL database installed on a separate server, in which case, no database prerequisites are required. If the database is to be moved to a new server too, this must be done beforehand:

KB03112 - How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance:

KB18129 - How to change the BlackBerry Configuration Database in BlackBerry Enterprise Server 5.0:

If you already have HA configured and have a standby server installed, the standby server will need to be uninstalled for the HA migration. This can be reinstalled once the migration has completed.

Backup the BESmgmt database using SQL Enterprise Manager.

Standby Server Installation

Start the BES …
This is a basic guide on setting up email accounts on BlackBerry mobile devices using the BlackBerry Internet Service (BIS). If you just want access to your email with the option to send email using this same account then this guide should be helpful.

Getting Started

In order to begin you will need to verify that you have the following items:

BlackBerry details (IMEI & PIN)
Network (O2,Orange,Vodafone etc)
BlackBerry Data Package
Email & Settings

Creating a BlackBerry Internet Service Account

Please see a list of example BIS sites from the UK, select the one that matches the network you are on:

If you're network is not listed here, try using a search engine such as Google or contact your mobile network provider.

You will then need to set up a new account for the device, this is where you will need your IMEI & PIN numbers.

When you have successfully created the BIS account you can then move onto setting up your email.

Setting up email

BIS will let you set up both personal and business
The latest Citrix Receiver has been released (May 2010) and is finally available for BlackBerry devices, version 1.0. Once installed, BB users can access Citrix applications from their device, on any* mobile network or WiFi connection.

This is currently only available to BlackBerry users on a BES and does not work if you are a BIS user. Reports also suggest that it doesn't work with Secure Gateway, of which I can confirm my setup did not. However, providing your BlackBerry is connected to your BES, you should be able to resolve your servers on the private LAN from your device, and therefore shouldn't need to go via a Secure Gateway.

I'm assuming at this point, that you already have a Web Interface Services site setup and is accessible and working, for example, with desktop clients.

1. Download and install the Receiver from on your device.

2. When it has installed, run the application, and select "Set up my existing account".
Citrix Receiver for BlackBerry 1

3. Enter the information in all of the boxes, as follows. When you enter the address, enter the FQDN of the internal (private) server address, or IP address (you don't need to include any http, /citrix/xenapp/config.xml, just the FQDN). Press Save.
Citrix Receiver for BlackBerry 2
4. Press the Menu button and click Connect.
Citrix Receiver for BlackBerry 3
5. You should be presented with your published application list. Scrolling and clicking on the required application will launch it.
Citrix Receiver for BlackBerry 4
There are many BlackBerry shortcuts which will work for most BlackBerry devices for messaging, browsing, composing messages and more.
Once you get the hang of it, using these shortcuts will make you much quicker on the draw and help you harness the full abilities of your device.  They will not only save you time, but help you easily navigate through all aspects of your device. Some of us use our BlackBerry's to save time whilst away from the office, so using shortcuts will help you save time whilst you save time!

Basic Shortcuts

The following shortcuts can be used in many applications:

To exit a screen (or to move to a previous page in a browser) press the Escape key
To select or clear a check box, press the Space key
To switch applications, hold the Menu key for a list of running applications
To return to the Home screen, press the End key

Phone Shortcuts

The following shortcuts can be used in the Phone application or during a phone call:

To answer a phone call, press the Send key
To view the call log, press the Send key from any screen
To insert a plus sign (+) when typing a phone number, hold the letter O
To add an extension to a phone number, press the Alt key and the X key, then type the extension number
To assign a speed dial number to a key, from the Home screen or in the Phone application, hold the key you want to assign. Type the phone number
To type a letter in a phone number field, press the Alt key and the letter
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by:Lee Osborne
No problem at all, thanks for your help, David.

It still surprises me how many businesses have many of their staff constantly away from the office needing reliable Internet, and without realising it, the answers been in their pocket the whole time!

I’m talking, of course, about the phenomenon of tethering.  Did you know that the blackberry in your pocket can be connected to your laptop, and as long as you have signal, it can give you an Internet connection, pretty much wherever you are!  It’s as easy as 1,2,3 to setup, and it gives you so many more options than just your BlackBerry alone.

Now, I hear you cry “What about the costs?” and “Are you serious?  This will cost me a fortune!” -- which may have been true in the past but not so nowadays.  Let’s use Vodafone UK as an example.  If you are on the standard BlackBerry BIS tariff, then you get unlimited Internet on your phone, which includes tethering.  Now there is a fair usage policy of 500mb, but for occasionally writing and sending emails and checking the odd web page, you will be hard pushed to hit this (unless you are trying to stream movies and music on your BB!) and the big secret is, if you go over this 500mb, as it stands, they won’t charge you any extra; though you can expect a phone call though if you regularly go over the limit.

I can see you’re interested now, but how do you do it?  Well, it used to be a pain to setup which may be why so many people are not a fan of trying again, but now it couldn’t be easier.

Simply download the latest …
Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to an iPhone (3GS 32GB) in order to test some software. There are so many functions that I relied on that are just not available on the iPhone. I acknowledge that some of these might be specific to my carrier and some might be due to the actual way I prefer to operate. I have come to use, and rely on, my Blackberry as a virtual office and communications centre that allows me to be fully in touch when on the road.

So I thought I would put together a list and see if any of the iPhone experts can tell me if I'm doing it wrong or if this device is really so flawed and I’m immune to the Kool-aid.


The device certainly seems well-built and solid… like most of the Blackberry phones (except the Flip). But dropping the iPhone on it’s face (without a protective case) will likely need a replacement
Having to use a pin to insert/replace the sim card just seems odd. Not having this “Ikea special tool” I had to wait a day to get a pin before I could use the device
As does having no way to replace the battery. This became a real issue when I found how limited the battery life is compares to the Blackberry - about 7 hours in the iPhone compared to several days on the Blackberry. When
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by:Mike Lazarus
It is a bit out of date ... Blackberry still has the lead in security, but most of the other areas would be different.

I might look at doing the S5 V the new Sony when they're out ... the specs seem to favour the Xperia.

But really, the differences now are more about personal taste than clear flaws ...
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For those of you who are frightened by terms like SQL Server and think that C or C++ is an average or slightly above average grade on your homework, never fear. You've come to the right article. If you're like me, you look at the Experts on EE and feel like you're a dog paddler in a pool of Olympic swimmers -- and you're way too embarrassed to ask them how to do the butterfly stroke.

This weekend, I attended a training class for my new Blackberry Tour, and I was reminded and encouraged to know that the majority of the population is dog paddlers as well. So, this article will be the first in a series of articles I am going to write (one per week) that attempt to  answer some of the questions that many of you may not want to ask EE Experts -- or even your tech savvy friends -- about your Blackberry Tour.  

If you don't find what you're looking for in this article, check back every Monday for the next few weeks to see if your question gets answered. Or, post a question in the BlackBerry Zone. I'll try answer it, but remember, the title of this article does say "novice."  Believe me: No comment, question or suggestion is a stupid one! So, sit back and enjoy Part One of JennHp's Tour of the Tour:

Before we get started, there's a few key terms you need to know:

Home Screen- This is the screen you see when you initially turn on your phone. You can navigate back to the home screen …
With the release of BlackBerry Enterprise Server (BES) 5.0 and the large amount of new features on offer, many administrators, IT architects and professionals will be looking very seriously (if not already considering) at migrating to, or deploying, the new version of software.

However, whether you are an experienced BlackBerry Administrator or have just begun your foray into the administrative capabilities of the your BlackBerry environment, there has always been one cause of frustration suffered by all - the ability to move users within an organisation with the least amount of effort and service downtime.

Enter BlackBerry Enterprise Transporter, or "BET". BET is a new, free tool that comes bundled with BES 5.0. It's aim is to move users seamlessly from one BlackBerry domain and configuration database to another, without the need for users to enterprise activate. It's designed to be robust and won't move a user unless the operation can be performed successfully. There are some caveats, however, most noticeably with older devices (4.3.0 and handheld code). They'll still work, but you may need to enterprise activate the device in order to complete the operation.

Note: if you have a 4.1.x environment sharing a BESMgmt database with a 5.0 server then BET is unnecessary.


BET can be installed on either BES, or a workstation. You specify the credentials you want to use for logging in to each of the config databases when running BET, so it …
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by:Kevin Cross
"Yes" vote above.

I agree with younghv, this should come in handy when we finally get the funding to upgrade to 5.0.  :)
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Do users have to reactive after this?

what if you plan to upgrade Exchange during the same weekend? ( Exchange 5.5 to Exchange 2003 using 3rd party tool )

Ever have trouble updating the ringtone settings on a Blackberry Curve? If so, here are the steps for changing your ringtone settings.

1. The Key is in the Profiles | Select 'Profiles' Icon

The most interesting thing about changing your ringtone settings is that once you know where to start, it gets a whole lot easier.  Although you might think that the 'profile' option would be simply for selecting which profile to use on your phone, it is also used for updating the profile.  From the profile menu, scroll all the way down passed the 'off' option to 'advanced' and select the 'advanced...' option.

2. Select Which Profile to Change

When you are on the 'Profiles' menu, you will see all the different profile settings--loud, vibrate, quiet, Normal, etc.  At this point you simply need to select which profile you want to change.  Scroll to the desired profile option and select it.

3. Select 'Phone' Option

Once you have opened your desired profile, you will be presented with a host of options from Browser to SMS Text to Push-to-Talk.  Within this list, scroll to the 'phone' option and select it.

4. Jackpot! | Time to Customize Your Profile

You will notice that there are two setting groups: 'out of holster', 'in holster'.  These simply refer to whether or not your phone is in the leather case (holster) that came with your phone, as it will auto-detect if it is in the holster or not and perform differently based on where it is.  You are…

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This is surprisingly similar to the Nokia platform and changing a ring tone on a Nokia phone.


BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.