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BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

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I have blackberry porsche suddenly keypad not working at all but touchpad is still working is this related to hardware or software problem
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I am looking for a good resource to get familiar with BES 12 / UEM server in exchange environment. I have found some videos, and pdf but not very good. I also check support on official site

I just need to educate myself in performing general tasks related to BES-Exchange and configuration in intermediate level

Seeking advice on upgrading a BES-10 server to Blackberry's new UEM version 12 (.6 or .7). The current BES-10 runs in a virtual environment (Hyper-V - host is 2012 R2 and the VM is 2008 R2). The current BES interacts with a Domino Traveler 9.01, no issues, no crashes. Is upgrading recommended or is it recommended to build a new BES 12 server and transfer the users over.
Our user has setup her exchange emails on BB Torch 9800. She says her contacts and calendars are not syncing at all. Is this a limitation with the device, or is there an actual issue? Not using BES or BIS.

Recently built a new domain controller 2012R2 server and migrated the FSMO rolls from a 2003R2 server to this new one, and decommission the 2003 R2 server. Everything seemed to be working fine. OWA was working, emails in Outlook, emails on iPhone's, but then emails on a BlackBerry device is unable to communicate with email server and not create the mail account. We did use to have a BES server that the user was using, but this is also decommissioned as the exchange will be upgraded to Exchange 2013, and the users blackberry has the ability to connect without a BES server.
When looking at the logs on the exchange server I see the attached errors.
The new domain controllers are on new subnets which were newly created, as previously everything in the company was on a single subnet.
I need to import the following fields from my .csv file into my iPhone 6s contacts:
First Name, Last Name, Company, Notes, Email, cell phone, phone, city, province (state)

I've googled this and it seems possible using the following steps:
.csv --> Google Contacts --> vcard --> iphone   or
.csv --> Outlook --> iTunes --> iphone

In either case, I'd love a detailed procedure.

Anybody who's actually done this before?

hi guys

I'm about to create a new database on our Exchange 2010 server. However, I would like to have the same permissions on some of our databases to be applied to the new one.

For example, we have the Blackberry BES server. For the users to be able to send/receive emails, they need not just BEsadmin permissions on their mailbox, but also there is a special permission that needs to be applied on the Database side.

Are you able to help me find the best way to apply such a permission to a new database?

Thanks for helping
I'm getting rid of my Blackberry Classic and I just bought a new iPhone 6s.  I'm having a lot of trouble moving my contact information from Blackberry to my iphone.

I've managed to get the contacts exported into a csv file and I've cleaned it up so it's good data.  Now I just have to import that file into my iphone.

I found this suggestion:

It says that I need to first import the csv file into Microsoft Outlook.  Then, use iTunes to import from Outlook into iPhone.

But I was sortof trying to avoid installing iTunes on my new computer.  Or my phone, I suppose, for that matter.

There must be a straightforward way to import contact information from a csv file into my iPhone.  Help!

Dear Experts

it is observed the mails going out from the black berry device- black berry curve hardware is going to spam, we understood that Black berry client  software uses their own stmp server airtel.blackberry.com something like this, this curve model black berry client does not have an option to  add our  stmp server , also we are not able to Black berry support,  not able to get an access of them. please suggest how to resolve this. thanks in advance.
Say, I am not sure of the model number but this is an entry level, probably the cheapest, Voda phone cell phone on the market. I am trying to ascertain what the specs of the external memory chip that we would require, are. Also, how long have these been available ?
I am trying to ascertain if I have 1 used in an older device and in particular, the Blackberry model. Roughly, how many years ago were they in the Blackberry model?
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I am interested in shared iPads for our users, locked down by MDM, but one of the key requirements is that multiple users can be used, that is the MDM platform needs to support multi-user logon.

Does anyone know of an MDM that can do this?

"RRAS for BlackBerry Secure Connect Plus setup during the BlackBerry UEM installation"

Does anyone know why RRAS is needed? Seems like a security risk?

We are running Windows Server 2012. We have a bespoke application that needs Microsoft RRAS service installed on these boxes that is disabled by default.

Our Cyber teams are pushing back but I'd like to understand:

i. I know this is Routing and Remote Access, but what does this actually do?

ii. Is this a security risk, if so how?

iii. What mitigation can we put in place?


We are running Exchange 2010. In the Exchange 2007 days, we had a dedicated server for our top execs...idea was that when performing maintenance or whatever we would give special consideration to this box. Likewise, for BlackBerry BES we had our own Exec server.

With Exchange 2010, we moved away from that model and split everyone out.  The Exec Support team is now asking for a dedicated Exchange server for the Cx level staff and those directly under....which, in E2010 terms, I guess translated into their own database or DAG. And their own BES10 instance too.

What are people's thoughts to this either way?

We are trying to find out what would be or how to obtain the URL sheme of SafeNet MobilePass for iOS. We are using UEM BlackBerry with Access as secure browser. We are trying to enroll the token for MobilePass but I get an error URL Scheme is not supported...

I need to right URL scheme to enter :
Navigate to "Policy Sets" > Select your policy
Select the "Apps" tab
Expand "App Specific Policies" and then "Good Access"
From there, scroll down until you see "Enable 3rd Party Applications", if the box is not checked, check it
In the text field labeled "Enter comma separated URL schemes", enter/add the following text (without quotations): ""NAME OF THE SCHEME"
Save the policy
On the device, force close all GD applications by double-clicking the home button and swiping away all applications
Launch Good Work and attempt to open the link once again

Any help finding the right scheme to add to the policy?

Say, Kindly suggest replacement cell phones for the BB Bold Classic (9900). Mine is in need of replacing.
A phone with a physical keyboard is a big plus but not essential.

We are currently running BB10 in our environment and moving to a Corp iPhone/ Android. Some feedback we are getting from Execs is that they miss the hardware keyboard of Blackberry.

Does anyone have any recommendations on Apple or Android devices with a keyboard or virtual keyboard?
I have someone switching from Blackberry to iphone. They want to copy over all the text messages from Blackberry to Iphone.   How can I do this?

We migrated all of our users from Exchange 2007 to Exchange 2013 (two servers load balanced Microsoft failover with 1 DAG) and it went well. No issues for users using Outlook 2013 and OWA. However, as soon as we moved our Blackberry users (all Z30 Blackberry 10 version to the new Exchange 2013 and repointed the BES server to the new Exchange 2013 (new mail profile, but the same issues if we just repoint the old profile to the new IP) their Blackberry devices (connected to a single Blackberry Server Version 12.5.1) started acting odd and did not receive or send email anymore from their Z30 devices. We had to generate and export a BES certificate to the new Exchange 2013 and vice versa for mail to flow. However, then we noticed that users who had their Blackberry off during the migration could not get email. Only users who were ON and connected (to Blackberry) throughout the entire migration process could continue to send/receive email from their Z30’s. Anyone who restarted their Z30 or changed their network password (the one specified on the Z30) or if we try to deploy (using the standard process via the BES -> create account, send verification code, etc.) a new Z30 we run into the same no email issue. During the deployment the entire process from the Bes to the Z30 works and a workspace is created (visible and can be used) without issues, just like before, but when you get to the last item (when you enter the network password for the user so it can …
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Scenario :


Exchange 2010 SP3 (Local)

Blackberry Enterprise Server UEM 12.6

Mobile Devices (Active sync) -- Both Android and IOS


Goal : Configure exchange email in android and ios devices through BES 12.6 (BES is the mediator, no need to put MX record in internet)

How it works :- first of all I don't want to publish my domain, that is why BES came in between.

Now All Android devices are successfully configured and exchange emails are working good in android devices, Issue only with IOS devices.

In mobile device I install the app "blackberry works", which will helps to connect exchange server locally from internet via blackberry server.

Now when i try to connect from Iphon, exchange authentication is failing. I have found the corresponding log in exchange server.

Can anyone tell me, why the exchange authentication not succeeding from iphon ? I already enabled inheritance in security tab of the AD account. Also tried SSL disable in IIS.

Log: Warning -- Application --  ASP.NET 2.0.50727.0 -- Event ID 1039 -- Web Event


Log Name:      Application

Source:        ASP.NET 2.0.50727.0

Date:          19/02/2017 16:07:54

Event ID:      1309

Task Category: Web Event

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      Myexchange2010.local


Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 2/19/2017 …
The computer is running Windows 10 PRO version 1607.  There are two errors present - event ID 1000 and event ID 1026. The error message that appears on the screen is BlackBerry Link has stopped working - A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

the software was uninstalled and reinstalled with the same results.
For our mobile device management/ corporate owned device solution we are currently using BES 10/ BB10 devices. These work well, especially with email since the 'always synced' functionality for mail is great and this is what the execs want.

I understand that BB10 devices are now End of Life and Blackberry are looking at Android OS. I'm not clear who will actually make the devices, will these still be branded Blackberry?

Secondly, how will this this OS change affect the benefits we had of Blackberry OS, such as the email sync and compressed data?
I have heard a lot that Unified EndPoint Management (UEM) is the way forward to provide a seamless experience between mobile, desktop and laptop. I'm assuming this must tightly couple with Identity Management.

Both MS (Enterprise Mobility Suite) , VMWare (Workspace One) and Citrix (Xen products) seem to be pushing this concept hard. BlackBerry are also joining in the game with their BlackBerry Dynamics suite and UEM servers, saying all solutions need to be device agnostic.

Can someone explain the base concept here? I understand that we'd want the following securely across all platforms:

Document Management
Workflow Applications

However, in terms of the applications how will this work? Each app must be optimised for the device? Only Microsoft seem to have a full suite of apps across all devices. For example, taking Microsoft Outlook, only MS can offer MS Outlook on a mobile device, the others have their own equivalents of this (Boxer, BlackBerry Work, Xen Work for example). Same with MS Word and so forth,
We are currently using Good/ BlackBerry Dynamics as our Mobile Application Management solution. Users are increasingly looking to use Microsoft Office application on their mobile.

Does anyone have any experience of deploying Intune/EMS in a MAM configuration for Mail and Office and what was their experience?

Note, we would need to block any data leakage, need encryption and so forth.

Also interested in anyone that has compared this to the Blackberry Dynamics suite of apps.

Note: This is MAM only on BYOD, not MDM.

We use BlackBerry 10/ BES12 since we have a requirement to provide SMS recording for our regulated users. This seems to work quite well.

Does anyone know or have any feelings on how this will work now that BB10 devices are being ditched and BB Android devices coming in?

Secondly, one of the major pieces of functionality with BB devices was their 'always synced' mail. Presumably because they owned the OS. How will this work with Android?


BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.