I work for a utility company (I'm a college student). Outages are part of life.

Whenever there is an outage, the phone rings off the hook. I kind of have set a goal to stop these phone calls so the office can be more productive.

My first idea wasn't accepted and it probably wasn't the best way to do this. I wanted to send out postcards to customers to get their cell phone number, then create an application in Twilio so we could easily text them to let them know their water is off. Then text them when it's back on.

Our current website is bush-league (consolidatedutilities.com). I'm rebuilding the site in WordPress, and right now I have a Bootstrap carousel that I'm going to integrate as a custom post type. The office can post alerts, I may create a shortcode that links to the posts page so they can use it during a hurricane.

So one thing I was thinking about doing is using an answering service - I've noticed my electric company tells me they are aware of the outage and that they are working on it. I don't talk to anyone but I know they are aware of the outage and they give me a time estimate.

I wanted to propose  maybe using an answering service that can be turned on to say 'we are aware of the outage' maybe point them to our website. I have no idea how to use an answering service. I don't know anything about those services, those answering services offices have.

Any suggestions to stop the calls would be appreciated. I really wish they would let us send out …

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I have an associates in IT from a technical school. I have been working In IT for several years and i'm currently in a management position.  I'm thinking about going back to school to finish my Bachelor's in order to climb up the management/executive ladder. I can not go to school in the daytime because of my job and a family to support.  I'm willing to go to school in the evenings/weekends. Looking at today's economy and job market, Do you believe that I should continue to persue a BS degree in IT with my experience or pursue a BA/BS Business Management/Administration degree? It seems like the business degree will open more doors in future for future jobs but the IT will get me more pay. I would like your opinions on both. Thanks.