We help IT Professionals succeed at work.

Chat / IM

Instant messaging (IM) is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. More advanced instant messaging can add file transfer, clickable hyperlinks, Voice over IP, or video chat. Non-IM types of chat include multicast transmission, usually referred to as "chat rooms". Depending on the IM protocol, the technical architecture can be peer-to-peer (direct point-to-point transmission) or client-server (a central server retransmits messages from the sender to the communication device).


We are deploying Lync 2010 in a Server 2008 R2 Remote Desktop environment.

Everytime someone logs onto the server and Lync starts it displays the 'Start Here' splash screen.

I realise this would usually only start once on a normal pc, but we have restrictions in place that are probably stopping the settings being saved, like not being able to change registry settings.

Is there anyway to stop this splash screen popping up in the first place?


Skype not working, when the user is not having admin rit ? in windows 7 kindly help

I would be very grateful for any help.  Does anyone have any experience of or recommendations for live chat software that will integrate with web analytics and crm software?

Many thanks in advance,
I have been asked to research a low cost method for a law firm to utilize video conferencing for meeting with their remote clients.  I have performed some research, and am asking here for folks who have used this type of solution, and may have suggestions.

The obvious answer is Skype.  I have problems with it's security, and the fact that it is taking up bandwidth when not being used.

I have also looked at Windows Live Messenger, but again the security seems to be an issue.  

I have also looked at TeamViewer, but that seems to be more of a helpdesk program than a video conferenc program.

In all these cases, my other concern is the customer has a DSL connection to the Internet.  This is a 10M down / 800K up DSL connection.  I suspect the 800K upstream will not permit any of these programs to stream the outbound video with any quality.

Open for comments and I'll close the quesiton by close of business today (5/17/12).  So please jump in with comments and suggestions.

Hello, Experts!

After moving all of our physical servers to VM Hosts, we're going to be upgrading our Exchange 2003 Server to 2010 in a few weeks.  We're also deploying a new Lync 2010 Standard Server as well.    We will have separate Exchange and Lync Server machines.

The question is, does it matter which we do first if we want all the integration features?  We won't be doing the Exchange upgrade for a couple of weeks, but I have a virtual server ready for Lync Server now.  Should I wait until Exchange is upgraded?
I have been asked to deploy Lync attendee for external access. This company has NO DMZ, no edge server or TMG (reverse proxy).

I have almost got it working but just as the external users try to connect to the lync meeting via the attendee, they get the following error:

"Cannot sign in the Lync Attendee because of a problem connecting to the server.
            Reference error ID 102 (source ID 238)"

This appears to be a popular error, though I can not get past it. From what I have read it may be a certificate or DNS issue. Can someone help?

I have the internal domain published as domain "au.domain.local"
External DNS is published as domain "domain.com"

Is this an issue? I have a signed SAN cert from digicert that covers all meeting, pool and meeting names.

Internal meeetings, no problem. I have all the correct internal SIP records on port 5061. So its not an issue.

WHat could be the issue here? I have read that you DONT NEED a DMZ and TMG to get this working, so what am I missing?
hello there,

I have lync 2010 Stnd installed on my company, in our corporate office we have the Edge and Lync, everything is working perfectly, outsiders, video, audio etc....

My question is, all the offices are connected via MPLS, but they do also have a local internet connection for internet browsing, and any other type of traffic that is not company related, so I want to do the video conferencing thru the internet, and not thru the MPLS, but since all offices can reach the internal IP of lync, the video and audio is giong thru the MPLS.

How can i split the audio and video to go thru the internet?

I have a Fortiget 80C firewall on each office.

Dear All,

 I have a network with two windows 2008 DC, Im planning to install lync 2010, what is the hardware/software requirements, how may servers I need, can I use Hyper-v??

Greetings Experts

have a weird problem. when one of our users signs in to msn live mesenger, he gets prompt to install adsadclient31 file from rad.msn.com
this popup keeps on showing up one after the other.

steps tried so far :

1. uninstall all msn live apps through command prompt, reinstalled it frm the website,
2. reset internet explorer 8 to defaults and security settings for all zones to default level.
3. ran sfc for the os and didnt come out with any error

Once these things were done on the pc, the popup stopped coming for a few hours and has started showing up again.

any other suggestions,

highly appreciated,


any other
Does any know know of a self destructing URL shortener ? (Paid, or otherwise?)

I would like to create a shortened url and then have it expire on demand.

Thanks in advance.
The IRC network http://en.wikipedia.org/wiki/Irc is most notable as an early chat system to allow computer users to chat about a variety of topics from technical to social. I am curious if it is still used today in any professional capacity, and if so how?

Any information regarding the use of IRC in a professional capacity, for technical advice and longer-term commitments is greatly appreciated.
We are looking for a way to transition to some sort of Lync Call Center for our phone room. Is anyone aware of any type of product or solution for this?
I am looking for instant messaging software that let my users (located over the world) send and receive messages.

I do not want to use the classic tools like messenger, yahoo, google, etc. Because they are not permitted in my company.

I have seen www.24im.com and jabber.org but it would be convenient to evaluate more choices

Jorge Manzo

We have MS Lync working well within our environment.

I want to fix it so that when users want to make a phone call, they can do it from their PC.

We Run Microsoft Unified Messaging that accepts all voice messages and plays them back on our MS outlook exchange email service.

Our Cisco Unity is our main Voip solution.

what do I need to know or do to make this service integrate on our telephony service


I have installed a Lync server within our network on our domain. the thing works a treat.

I have not yet deployed the edge service, and use both UAG direct access VPN and or a Network device VPN.

when on the physical network the Lync client works well. but when I VPN or direct access vpn to the office, the Lync service fails.

is there anyway I can get this working on the VPN before I build the edge service? our VPN does split tunnel the internet. so all services run through the VPN accept the internet browsing.

Port 443 works. do I need to enable port 5061 on the VPN?  any assistance is appreciated.

also any good Lync edge video's you can recommend that are easy to follow?

I'd like to give the ability for online users to chat with our receptionist.
Preferably, click on a chat session from the main homepage.
Does anybody have any cost effective secure chat integration ideas or services they could recommend?

i have been tasked with installing lync 2010 for 25 people, but must meet the following requirements::

- Must have Mobility Services on iphone/android
- Have access to lync from outside the office - like outlook anywhere
- Have Video conferencing enable
- Be able to share desktop/program/powerpoint/whiteboard (all the lync features really)
- video call
- IM (of course)

I have read a few articles but all seem too complicated requiring TMG servers, and Edge servers, i have tried all this with free trials but really am pulling my hair out with it..

Am i going about this all the wrong way? do i really need at TMG Server?  

Thanks in advance
I just setup our Lync deployment and I'm having a small issue with the Lync client. If I search my 'contacts' it returns results from my Outlook 'Contacts', but I never see any of our domain users in the results. I would expect that I could search for a username and I would see the AD user in the search results. Is this (AD user not showing up) normal? Is there something I need to do to include AD users in the contact list?

we are reviewing a Lync server for our business. we are only 15 users local and 20 spread internationaly

Can I install the Lync server to support multi video conference sharing on the standard edition?

I was told I only need enterprise cals, even though I can install it on Lync standard. do I need to go the full enterprise install or can I install only the standard. I dont have a sql server and the Lync standard has its own express sql.

any informed responce would be appreciated.


Can someone please help with the stepup and configuration steps to provide External Access to our Lync 2010 server.  
I want to be able to access lync from mobile phones and when not on the Organations LAN without being connected over a VPN.  The main feature in lync we using is IM and Presence, and are moving toward using the Conferencing and Enterprise Voice feature in the very near future.

I have currently built a  lab environment up to familiarize myself with the setup before deploying onto production environment. I setup a DC/DNS/CA server, Lync Front End Server, TMG 2010 Server and a Lync Edge Server.  I need to know how to configure each, in order to gain access from outside.

Please Help.

hoping someone has a solution for this, for some reason, there are a few users in lync enviroment that are showing outdated phone numbers in their lync clients.

we are not pulling down a local copy of the address book, but rather the lync clients are getting the address book directly from the f/e servers.
i have run the update-addressbook command and even refreshed the directory copy on lync, however when i check the number of these users in the lync client, it still shows the old phone number.

not to complicate things futher, but when the lync client is closed [exited] the outlook 2010 mapi client [in offline mode] shows the correct phone number for this user, howeve when lync is launched, then outlook client then reverts as well to the outdated phone number.

any assistance would be appreciated.

Is there a way to generate a report on usage and adoption of Lync? The built in reports via the Monitoring server aren't really giving us the details that we want. We can't see the actual user accounts that are logging and using lync. We just deployed Lync and want to see how we it has been adopted in the initial pilot. Or if we can get this data off of the database, which one and which table? Is it the rtclocal on the FE server or the rtcdyn on the backend server?

Thank you
Dear Experts

For security reasons I am looking for a voice changer for playstantion slim female to male, male to female, boy to adult, adult to boy... you got the idea..
I want to change my voice when playing online  

Hardware or software

Does it exists?
Dear Team,

I am new to this Lync 2010 and OCS product... I need to get the Knowledge Transfer from one of My client about this product. Please suggest and provide some of the questions for the Lync 2010 product.

Also, provide some useful doc about Lync 2010

is there any recommended similiar bluetooth devices that we can connect to the laptop for use with skype? prefer something slim that can attach to the ear like a bluetooth device.. instead of those wired headsets or ear piece

Chat / IM

Instant messaging (IM) is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. More advanced instant messaging can add file transfer, clickable hyperlinks, Voice over IP, or video chat. Non-IM types of chat include multicast transmission, usually referred to as "chat rooms". Depending on the IM protocol, the technical architecture can be peer-to-peer (direct point-to-point transmission) or client-server (a central server retransmits messages from the sender to the communication device).