Conferencing Software

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Web conferencing describes various types of online collaborative services including web seminars ("webinars"), webcasts, and peer-level web meetings. In general, web conferencing is made possible by Internet technologies, particularly on TCP/IP connections. Services may allow real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations. Applications for web conferencing include meetings, training events, lectures, or presentations from a web-connected computer to other web-connected computers. Popular titles include GoToMeeting, Cisco WebEx, Microsoft Lync, TeamViewer and Skype.
OnPage has always empowered IT teams but also amplify alerting capabilities. In the following slides you will see 5 features of OnPage that act as important tools for any IT team to resolve incidents faster
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Skype for Business
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
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Success Team
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-to-face.
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Legacy Video Conferencing
What do we know about Legacy Video Conferencing?
- Full IT support needed!
- Complicated systems at outrageous prices!
- Intense training required!

Highfive believes we need to embrace a new alternative.
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Screen Sharing
In our personal lives, we have well-designed consumer apps to delight us and make even the most complex transactions simple. Many enterprise applications, however, are a bit behind the times. For an enterprise app to be successful in today's tech world, they need to be consumer-grade. Here's why.
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Expert Comment

by:Dean Chester
Hi,

Yes, customer applications offer a lot of information and key for a company because of the simple reason that it allows them to understand the consumer's demand. After all,  clients are the ones who can make or break a business. They can also enact the role of brand advocates when satisfied.

It is absolutely necessary for a business to use client engagement tools in their day to day affairs so that they are destined for success. In this regard, the use of knowledge base tool such as Zendesk, Help Scout, Help desk and ProProfs knowledge management tool has gone up due to its ability to boost client engagement considerably.

A knowledge management software can curtail the customer tickets, impart knowledge, boost the employee productivity and more. It is a great way to strengthen the business efficiency without compromising on the quality of service.

Hence, it is important for companies to boost the use of knowledge base as it is multi-faceted and proven to improve client satisfaction considerably.
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It seems that Microsoft thought of everything when it came to Lync: ease of use, multiple modalities for communication from a single interface, did I say ease of use? Unless you're used to chat servers that allowed you to predefine groups for different business units in your organization - that's not baked in. But you do have some options - you could make a script with manual groupings using AddCSContact.ps1, or you could use the Lync Groupinator.

Groupinator.PNGThe Lync Groupinator's sole purpose in life is to run as an off-hours job to take specified Active Directory OUs and turn them into automated contact groups for Lync. Then it applies the appropriate OU group to everyone in that OU.

At the Lync groupinator page, it shows that you need the following to run: Lync Powershell module, Quest Active Roles and Add-CSContact.ps1.

Configuring the Active Directory OUs (that contains the membership for your Lync contact lists) is a matter of modifying an array starting on line 70 of the Lync Groupinator script with this format:

Field 0: departmental/buisness unit OU of Lync users
Field 1: name of the users file
Field 2: (not used currently)
Field 3: how the members OU title will appear in lync 
Field 4: how the OU description appears in lync
Field 5: the contact file name
Field 6: (not used currently)
Field 7: (not used currently)…
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Conferencing Software

1K

Solutions

7

Content

i
The collection of articles, videos, and posts on this topic.

1K

Contributors

Web conferencing describes various types of online collaborative services including web seminars ("webinars"), webcasts, and peer-level web meetings. In general, web conferencing is made possible by Internet technologies, particularly on TCP/IP connections. Services may allow real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations. Applications for web conferencing include meetings, training events, lectures, or presentations from a web-connected computer to other web-connected computers. Popular titles include GoToMeeting, Cisco WebEx, Microsoft Lync, TeamViewer and Skype.