ConnectWise Automate

Formerly known as LabTech, ConnectWise Automate™ is still the same powerful remote monitoring and management solution to help you eliminate technician inefficiencies, automate your IT services, and master proactive IT service delivery. Now simplifying our software under one company means you have one team backing your business end-to-end, every step of your journey.

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the environment: Dell server with 2016 R2, Active Directory is installed but now used properly; ConnectWise Automate v11 agent installed on all 4 Windows 10 Pro computers. A bad driver was allowed to be installed 3 weeks ago and caused 3 of the 4 computers to black screen upon boot up. We had to do a system restore on all three and reinstall 10+ applications on each. We have since cloned each of them which we actually had to use last week when the offending driver was pushed out again. I have turned off all windows updates and patches and drivers to this company until we figure out why this is happening. We believe that it was a driver that we have since removed, but we are wary that it will happen again tonight as it is Patch Tuesday and it seems to happen at this time. Can anyone suggest ways to ensure that the updates won't run on this computer?
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Hi

We are looking to automate a couple of processes these being a new user creation in AD and similarly the same thing for Office 365, and a combination of both.  Does anyone have any experience of this or could point us in the right direction? We are using Connectwise Automate for our back end system if this helps.

Thanks in advance.

Simon
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I have a Windows 10 Pro, version 1703, OS build 15063.674 64-bit computer. This computer is being controlled via Connectwise Automate or Labtech as it used to be called. The patches are being approved and installed via their Patch Manager plugin.

Several times a day, the user will get the popup indicating that Updates are available. The attached file shows it. Unless the user clicks on the View Updates Button, they are unable to do anything else until they do so. When the View Updates button is clicked, the Windows Settings screen is shown. When Updates and Security icon are clicked, the screen shows at the top 'Your computer is being controlled by Admin' which is what is displayed on all of our computers that we are monitoring.

This is the only computer out of over 100 end points that is giving us this problem. All the critical and important updates have already been applied per the Patch Manager plugin.

I have run CCleaner, Malwarebytes Pro, checked the logs, but cannot find how or why this popup is occurring.
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OnPage enhanced its integration with ConnectWise Manage to offer incident responders more control over the ticket and Incident Resolution Lifecycle.
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It has come to our attention that some remote control software we use has a conflict with the Matrox video driver.  (When we connect remotely to a computer running a Matrox video driver, it is very slow.)

How can we replace this driver remotely?  We will only get one shot at this since, if something goes wrong, we're doing it remotely...

If we revert to the "VGA Standard" driver, will it look like the screen (i.e. have the same resolution) when we go into Safe Mode?
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Hi all.

I have a client who has ConnectWise onsite which is no longer active. They use it to access old data.

When attemping to login the error
The Server does not appear to have an SSL Certificate.

This is correct most likely. However I just want to access this server on the internal network to see old data.

Does any one have any suggestions?
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Here's a look at newsworthy articles and community happenings during the last month.
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We asked our MSP customer base what their favorite tools were and how they help them serve clients. We focused our questions on favorite tools in the following categories: >PSA tools >RMM tools >Alert management tools >Communication tools and Mobile Device Management tools.
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The goal of this blog is: - To define the incident management process - To go over the key elements of an incident management system - To look into incident alert management tools that integrate with ConnectWise.
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We have put together a white paper that aims to explain how MSPs can both improve their offering and ease the pain of after-hours service by: -Suggesting changes to workflow -Indicating how to rework policy to suit your team -Providing ConnectWise tips that help you manage the incident
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Put Machine Learning to Work--Protect Your Clients
Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

5 Ways to automate alert management in ConnectWise // The art of alerting is in automation. When humans are removed from the alerting process, errors are fewer and action is almost immediate. But how do you automate the alerting process and what are the factors you need to consider when doing so?
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ConnectWise and their customers need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner. The key is providing automatic, intelligent alerting that generates a complete audit trial, while at the same time doing it all seamlessly
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ConnectWise Automate

Formerly known as LabTech, ConnectWise Automate™ is still the same powerful remote monitoring and management solution to help you eliminate technician inefficiencies, automate your IT services, and master proactive IT service delivery. Now simplifying our software under one company means you have one team backing your business end-to-end, every step of your journey.

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