ConnectWise and their customers need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner. The key is providing automatic, intelligent alerting that generates a complete audit trial, while at the same time doing it all seamlessly
5 Ways to automate alert management in ConnectWise //
The art of alerting is in automation. When humans are removed from the alerting process, errors are fewer and action is almost immediate. But how do you automate the alerting process and what are the factors you need to consider when doing so?
We have put together a white paper that aims to explain how MSPs can both improve their offering and ease the pain of after-hours service by:
-Suggesting changes to workflow
-Indicating how to rework policy to suit your team
-Providing ConnectWise tips that help you manage the incident
We asked our MSP customer base what their favorite tools were and how they help them serve clients. We focused our questions on favorite tools in the following categories:
>Alert management tools
>Communication tools and Mobile Device Management tools.
Washington based MSP turned to OnPage to solve their needs for after-hours alerting when customers’ technologies failed.
In this post see how DNS benefited from rolling out OnPage as a solution:
-Preserve their SLAs
-Improve response time by 90%
-Save thousands of dollars in labor costs
Formerly known as LabTech, ConnectWise Automate™ is still the same powerful remote monitoring and management solution to help you eliminate technician inefficiencies, automate your IT services, and master proactive IT service delivery. Now simplifying our software under one company means you have one team backing your business end-to-end, every step of your journey.