ConnectWise Automate Articles

Article

Bullet-proof critical alerting and incident management for Managed Service Providers

byShawn Lazarus

2018-02-21

Washington based MSP turned to OnPage to solve their needs for after-hours alerting when customers’ technologies failed. In this post see how DNS benefited from rolling out OnPage as a solution: -Preserve their SLAs -Improve response time by 90% -Save thousands of dollars in labor costs

Article

OnPage + ConnectWise Manage Integration 2.0

byShawn Lazarus

2017-07-27

OnPage enhanced its integration with ConnectWise Manage to offer incident responders more control over the ticket and Incident Resolution Lifecycle.

Article

The Perfect Managed Service Provider Toolkit

byShawn Lazarus

2017-05-25

We asked our MSP customer base what their favorite tools were and how they help them serve clients. We focused our questions on favorite tools in the following categories: >PSA tools >RMM tools >Alert management tools >Communication tools and Mobile Device Management tools.

Article

How to provide 24×7 support with ConnectWise

byShawn Lazarus

2017-04-28

We have put together a white paper that aims to explain how MSPs can both improve their offering and ease the pain of after-hours service by: -Suggesting changes to workflow -Indicating how to rework policy to suit your team -Providing ConnectWise tips that help you manage the incident

Article

Automate alert management through ConnectWise

byShawn Lazarus

2017-04-11

5 Ways to automate alert management in ConnectWise // The art of alerting is in automation. When humans are removed from the alerting process, errors are fewer and action is almost immediate. But how do you automate the alerting process and what are the factors you need to consider when doing so?

Article

OnPage is ConnectWise's Playmate of the Month

byOrlee Berlove

2017-03-08

ConnectWise and their customers need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner. The key is providing automatic, intelligent alerting that generates a complete audit trial, while at the same time doing it all seamlessly

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