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ConnectWise Automate

Formerly known as LabTech, ConnectWise Automate™ is still the same powerful remote monitoring and management solution to help you eliminate technician inefficiencies, automate your IT services, and master proactive IT service delivery. Now simplifying our software under one company means you have one team backing your business end-to-end, every step of your journey.

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I have a Windows 10 Pro, version 1703, OS build 15063.674 64-bit computer. This computer is being controlled via Connectwise Automate or Labtech as it used to be called. The patches are being approved and installed via their Patch Manager plugin.

Several times a day, the user will get the popup indicating that Updates are available. The attached file shows it. Unless the user clicks on the View Updates Button, they are unable to do anything else until they do so. When the View Updates button is clicked, the Windows Settings screen is shown. When Updates and Security icon are clicked, the screen shows at the top 'Your computer is being controlled by Admin' which is what is displayed on all of our computers that we are monitoring.

This is the only computer out of over 100 end points that is giving us this problem. All the critical and important updates have already been applied per the Patch Manager plugin.

I have run CCleaner, Malwarebytes Pro, checked the logs, but cannot find how or why this popup is occurring.
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It has come to our attention that some remote control software we use has a conflict with the Matrox video driver.  (When we connect remotely to a computer running a Matrox video driver, it is very slow.)

How can we replace this driver remotely?  We will only get one shot at this since, if something goes wrong, we're doing it remotely...

If we revert to the "VGA Standard" driver, will it look like the screen (i.e. have the same resolution) when we go into Safe Mode?
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ConnectWise Automate

Formerly known as LabTech, ConnectWise Automate™ is still the same powerful remote monitoring and management solution to help you eliminate technician inefficiencies, automate your IT services, and master proactive IT service delivery. Now simplifying our software under one company means you have one team backing your business end-to-end, every step of your journey.

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