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Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.

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Hi Guys,

We've had a couple of Dell notebooks freeze without reason.
All of these have Windows 10 installed.

Upon investigation we found a reference to KB4338819 in the event logs.
It seems that when this update is trying to install, it freezes up the workstation completely.

The user then restart his/her machine, where after a couple of minutes the same occurs.

Anyone with a similar experience, or possible solution?
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Hi. I have a question regarding a predictive failure on a RAID 1 drive on a Dell Poweredge T620. The specifics are that the T620 hosts 2 server VMs, and has a RAID 1 and RAID 5 array, A drive in RAID 1 indicated a predictive failure, and I'm wondering the viability of adding a new drive (NOT the same model as this server is out of warranty), that is a 600GB drive replacing this failing 300GB drive. Is it possible to plug in the new drive, initilize it via the BIOS, then set it up as a hot spare so that the array rebuilds itself using the new drive? If this is possible, do I have to manually use Dell Openmanage to tell the old drive to turn off (it seems to have options for that), or will it automatically rebuild the array upon detecting the failing drive? Thanks.

The main concern is if using a different drive is possible. Is using a larger one okay? I want to hopefully minimize downtime.

We have a 2012 dell SQL server running a Fusion IO card.

Now that Sandisk bought Fusion-IO what should we buy to replace this server?

Anything faster come out? Does Dell still sell Fusion IO Cards?

This for the Greenway practice management software.

This server is still fast but needs to get FASTER :)

Greetings wise wizards of EE:

I'm helping a friend who has a Dell 2155cn network printer, which he uses for his Windows 7 laptop and Windows 10 desktop. While the device prints just fine on both machines via the network, I am having a devil of a time getting it to scan to the Windows 10 machine. The printer is connected to a wireless access point, as it is not wireless itself, and it sits in the garage.

This scanner is set up to scan to a shared folder, typically named "Scans", and placed just inside the C drive (C:/Scans). The scanner is typically set up using the internal web server page inside the printer, a link of which I enclose below. I have consulted the manual extensively, and set up the scanner "Address Book" page on the internal web server page for Windows 10 machine in the exact same fashion as the Windows 7 machine, being careful to use the proper settings, such as the user name, password and server (computer) IP address. However, I just cannot get the scanner to scan... it keeps producing a variety of "031-XXX" messages (link enclosed below), such as "Cannot find SMB server" or the like. I have tried temporarily disabling the firewall, re-downloading and installing the Windows 10 drivers, power-cycled the router, wireless access point, printer and computer, all to no avail.

I am completely out of ideas, and I am hoping one of you wise wizards can help. Here are some links to both the network scanner set up and error message page.

Dell 2155cn network…
I recently had a server that we were trying to update the drivers and firmware.  After I downloaded the SUU from Dell and burned to a DVD, This updated a few things bit a;sp saw error""Can't open IPMI device".

I have tried:

1)  Pull power, hold power button 1 minute.  Release, reapply power cords and start.
2)  Hold blue button 15 seconds to soft reset

After SUU finished we still see the error.  I simply cannot believe that the whole server is not bricked because the Lifecycle Controller failed to update iDRAC/IPMI firmwares.  This seems nuts and a huge flaw that will have me never updating another Dell server firmware ever again.  

Another thing to note is that this server had an iDRAC enterprise license.  I have read that the solution here is to replace the motherboard and I can get a refurbisghed motherboard  fairly cheap but I am sure I will lose my iDRAC enterprise license in that process because the license is tied to the machine (and I am not even sure I have the file any more).

I feel there has to be some other option other than replacing the entire motherboard, as I see a ton of refurbished boards out on the internet.  I feel someone else has ran into this problem other than me.
I am looking for a laptop for university specifically computer science major i have done a lot of research and still can't decide my best option from those.
1. Dell XPS 13 (16GB Ram, 512 SSD)
2. Dell XPS 15 9560 (16GB RAM, 512 SSD)
3. Lenovo YOGA 720 (16GB RAM. 512 SSD)
4. Dell XPS 9575 (16GB RAM, 256 SSD)
5. HP Spectre
6. ASUS Zenbook Pro
If you could please rank them from best to worst according to my needs and add any suggestions I would really appreciate it. Thanks in Advance
Hi Guys,

We are trying to run a Windows Image restore, but encounter the following error(s):
(The restore between these two machines were successful previously)

The "LIVE" machine is:
Dell Power Edge T130, Intel Xeon CPU E31220V5 @3Ghz, 8GB RAM, Windows 2008 R2 64-bit OS, BIOS Version 1.1.4 2016/01/07

Machine to be RESTORED to:
Restore Server (Host Machine):
Intel S1200BTL, Intel Xeon CPU E31240 @3.3Ghz, 8GB RAM, Windows Server 2016 Standard 64-bit OS, BIOS Version Intel Corp S1200BT.86B.02.00.0043.032320181625, 2018/03/23
BIOS Mode Legacy

We've attempted a couple of restore options:

Restoring directly to the Host Machine

- Boot from Windows server 2008 bootable Media
- Choose “Repair your computer”
- Select “Restore your computer using a system image that you created earlier”
- Select “Use the latest available system image (Recommended)
- On the next screen “Format and re-partition disks” are greyed out but selected.
- Next to confirmation screen and warning that all disks will be formatted.

* An error is displayed “ Re-image restore filed. – The system image restore failed.
Windows cannot restore a system image to a computer that has different firmware.  The system image was created using EFI and this computer is using BIOS.”

Attached images of the host machine’s BIOS configuration

Hyper-V Restore Option

- Hyper-V installed on host machine.
- Generation 1 Virtual Machine created
- 4096MB RAM allocated
- 1500MB …
I am trying to set up a 3 display setup, using a Dell desktop with an AMD Radeon HD 6670 Graphics card the monitors consist of two dell monitors and a Magnavox tv.  One dell is connected using DVI with is the main monitor and the second dell is using HDMI connection, this monitor is touch screen and trying to connect the Magnavox tv using the VGA connection. The system is running windows 10. In display settings, I can see 1, 2, and 3 for all three connections but I never can get all three to display at the same time. When I click and highlight 3 which is the TV under Multiple displays I get Disconnect this display,  Duplicate desktop on 1 and 3, Duplicate desktop on 2 and 3, and Extend desktop to this display.
Display 1 is touch screen using HMDI, Display 2 is the DVI connection main screen, Display 3 is the VGA tv connection.  When I turn on Display 3 and choose, extend to this display Display 1 goes off, and only Display 2 and 3 shows.  Any suggestions on what I am doing wrong?
I have a dell inspiron 7000, with a 500g SSD, Win 10 pro.  As far as I can tell, the laptop came configured with WIN 10 installed and BIOS mode set to Legacy mode. When I plug in USB DVD to boot from, when I hit f12/select boot options, the USB DVD/CD drive shows up as a generic DVD/CD under legacy, but then shows up as the only option in UEFI as ASUS DVD/CD drive.  I am able to boot from the DVD under the UEFI option, but not the Legacy.

My questions are:  
1) It seems like both legacy and uefi are concurrently running, is that possible?
2) I assume since the laptop came pre-configured like this that it is a correct configuration?
3) If I want to replace the SSD, should I just leave the bios settings the same?
My 2008 Windows server on a physical host force reboots like clockwork approx every 2 hours with no blue screen, just shutdown and reboots.  By default it keeps going back into "start windows normally" and always leaves a Event 6008 unexpected shutdown but no reason why.  
"The previous system shutdown at 3:09:37 AM on 7/12/2018 was unexpected."
"The previous system shutdown at 5:13:11 AM on 7/12/2018 was unexpected."
"The previous system shutdown at 7:16:45 AM on 7/12/2018 was unexpected."

I'm racking my head trying to find the root cause.  
-I rolled back windows updates in June.
-I ran the Dell hardware diagnosis
-I checked task schedulers to see if there was something there

How else should I approach this?
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I have a client who insists on buying ebay (for $3) Windows 10 licenses are legal for his used Dell products. I am scouring over the Refurbished, OEM and Retail licensing agreements trying to find an explanation on why he can't installed an OEM license on a non-OEM machine. Maybe my legal jargon is not good enough, however I cannot seem to find these explanations on the EULAs... Can someone help with this and source their info?

thanks :)
Dell PowerVault MD1200 with 8 drives in RAID 5, (2 TB each) (2, 4 drive arrays).
There were 3 arrays but two drives simultaneously crashed so I pulled all 4 out. About 2 weeks later the whole system died. When you unplug it (and reboot the server too) and replug it in, it starts to boot, recognizes all the drives the the fans in both power supplies go FULL blast and REALLY loud.
The virtual drives are recognized by the OS for about 10 or 20 minutes until the system dies again.
Only thing I can find is on the back the EMM light is blinking amber twice at a time but I'm not sure thats it.
I've tried booting up with either one or the other PS plugged in, same result.


The user has an HP office jet pro 8710 printer and the laptop is Dell Latitude 7470. the HP printer driver on this laptop only prints PDF and online docs, not office apps, such as word, Excel...

Any suggestions are welcome!

Thank you in advance!

i have a dell optiplex 755 computer, an ultra small form factor that i purchased second hand last year. everything was fine but the problem came when left it unused for about 2 months.when i switch it on 'your computer is not sending signal to the monitor' is the message i get on the monitor. i have 4 same computers, after i swaped  the vga cables and reseated the memory cards the other 3 started working again.  all diagnostic light comes on except for light 4. what could be the problem.
Trying to get an original (or close to original) X284G Battery for our Dell Inspiron 1525 and stumbled across quite a few options on eBay.

This seller seems to be receiving quite a bit of good reviews for this particular battery model:

I'm not a shill and not trying to promote this product and just wondering what other options/places/products that you guys would recommend if it were you.

Thank you for your time.
Hi everyone,

I have a Dell  Inspiron 7548 laptop using Windows 10. Every since I purchased it, it has been slow to boot up and this has gotten worse over the last year of having it. It has 12GB of ram, i7 chip so I am not sure why it is so slow to boot up and slow when I restore it when I open it up after sleep. Any help on how to bring it up to speed would be greatly appreciated. I have already defragmented the hard drive and used Malwarebytes to check for spyware.

Thank you,

Please provide me with the URL address to download the camera drivers for a Dell Optiplex 9030 All In One.

This computer was running Windows 8.1 and was upgraded to Windows 10 Pro. After the upgrade I ran Driver Booster and updated over 22 drivers. Everything is working fine on the computer except that the built in camera doesn't work.

There are no problems listed within device manager and the current driver for the integrated webcam are the Microsoft drivers.

I have looked on Dell's website but haven't found any drivers that specifically say they are camera or webcam drivers.

When we try to use the webcam from any application the camera doesn't work. It was working fine under the old Windows 8.1 OS.

When we launch the Windows 10 camera program this error is displayed:

"Can't start your camera. If you're sure the camera is connected and installed properly, try checking for updated drivers.

If you need it, here's the errror code: 0xA00F4246<AllCameraLoadAttempts FAiled> (0x8007003)."

The hardware IDs for the integrated webcam are:


Camera error
Hi, I have a Dell server RAID 5 with a PERC S110 controller.  I have two questions, can I get a walk through on replacing the failed drive?  Also do I have to use the same exact Sata drive, or can it be bigger?  The drive now is Dell MG0.ACA110.

Thanks a ton guys.
hello experts
We have a Dell PowerEdge R510.  RAID battery is showing a "Missing" error.  is this most likely a bad battery?

Thank you,

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Hello everyone,

I have no idea how this laptop developed a cracked screen and have been using it for the past two years but just wondering if we could get the screen replaced as the touch screen functionality doesn't work on the left side of the crack.

Anyway, contacted Dell support regarding this and their recommended part number DT2CR costs a total of $221 which is obviously a very expensive replacement for an old laptop.

Could someone recommend something similar at Amazon or eBay? That would be tremendously helpful.

Thank you so very much for your time.

Dell laptop (Inspiron 14R) will not send/receive email using Outlook 2007 or 2016. Connection to Internet OK (otherwise You will not get this message!). All other Internet transactions OK, problems unique to Outlook. Problem existed for few weeks. Other Win 10 Outlook 2007 PC (on same LAN) OK for send/receive. This EE MSG sent from same Dell laptop (not using Outlook).

Task ' - Sending' reported error (0x800CCC61) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: '
I have recently installed Hyper-V Server 2016 on a Dell Poweredge T640.
This was on a new machine, with no other OS etc installed. I used an ISO burned to a DVD to install.
This is my first time working with Hyper-V.

The installation seemed to work fine. After installation, I used the sconfig utility to set up the network.
I have used a static IP address and the correct gateway & subnet mask settings. However, I can't ping anything from the server (nor can I ping the server from anywhere else).
I have disabled the firewall - using netsh advfirewall set allprofiles state off - on the Hyper-V Server installation.
I have enabled ping in sconfig under Configure Remote Management

I have tested the physical LAN cable by plugging another computer into it - it works fine.

I haven't proceeded with any VM installation as I thought I should get this sorted out first. Am I missing something? Shouldn't I be able to ping my gateway at this stage? I have read about Virtual Switches, but I shouldn't need one to ping my gateway, should I?

Thanks in advance for any help!

*** I forgot to mention:

When I use Network Settings in the Sconfig program, my adapter is listed as: Remote NDIS Compatible Device. Is this the problem?

I just purchased a used Dell PS4000E SAN and have logged into the device and reset the grpadmin password.

I'm currently connected to the Dell PS4000E SAN with a serial to USB console cable (using HyperTerminal for Windows 10) and logged on with the grpadmin account.

Please provide me with step-by-step instructions on how I can reset this device back to its factory default settings and set it up for use within a Server 2016 and VMware environment.
I have several Dell PS6500 equallogics and trying to get mail to work.  The SAN's are on VLAN 100 -  But the SMTP server they are sending to is on vlan 10 -  The SMTP relay is using an Office 365 account.  I have verified O365 is working. My question is, does the SMTP relay need to be on the same VLAN as the SAN's

On the VM I have added a Virtual adapter on VLAN 100 and can communicate on both networks.  Should i remove the IP of VLAN 10 from the SMTP relay virtual server and assign the IP of VLAN 100 network adapter?
Is this USB to RS232 adapter below fully compatible for connecting my Windows 10 laptop to log onto a Dell EqualLogic PS4000E SAN?






Since 1984, Dell has been delivering technology to fit your life.
Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.