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Apple Service when purchasing a computer from them

I just ordered and purchased an Apple Mac Air laptop, along with a couple of genuine Apple accessories direct from Apple's online store and thought I'd share my experience when dealing with them.

The Positives

  • Firstly, the Chat support when purchasing I found to be outstanding. The representative I spoke to was highly knowledgeable when compared to other representatives I've chatted to from other Vendors like DELL and HP. All other vendors I think could take a page from the type of people they hire to assist potential purchasers from Apple.

  • Apple promised to keep me up to date with the progress of my order and every promise made was honored. This again I found to be excellent to experiences I've had with other Vendors, where I got (as an example) an SMS saying that my order was processed and would be delivered soon. That would be great if those SMS's didn't actually come until "after" the product was delivered. Apple's progress reports on the other hand, were all spot on.

  • The boxing of the products I ordered, being the Mac Air Laptop itself, an Apple USB Ethernet Adapter and a Lacie Porsche USB 3.0 1TB external drive were very nicely boxed.

  • The initial setup process for the new laptop was very nicely done and extremely easy to follow, with layman types explanations given every step of the way. The
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LVL 20

Expert Comment

by:Lucas Bishop
Apple undoubtedly provides one of the best user experiences around. From the purchasing process, all the way through onboarding and then the ongoing relationship with the product -- all top notch.

The cost of their hardware I often justify (to myself), in the build quality and the fact that the accompanying operating system(s) (iOS, OSX, etc) is of equally high quality.

As far as the accessories go though, I sympathize with you on the price points. When I first bought my series 1 "magic mouse" I choked on the price, but went forth just because I wanted the multi-touch gestures (without having to use the touchpad). I've had the mouse for almost 9 years though, so I have to say the investment paid off. Those new wireless "magic keyboards" I haven't really looked into but I wouldn't be surprised if they last through a decade of heavy usage.
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Making Bulk Changes to Active Directory
LVL 8
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Andy's VMware vSphere tip#18: Rather than burning your VMware ESXi Hypervisor installation ISO to a CDROM/DVDROM, "burn" it to a USB flash drive, for quicker installation! (and if you execute from RAM even quicker!)

OEM-DELL-ESXi.jpg
You can use Rufus or YUMI to do this.

https://rufus.akeo.ie/

https://www.pendrivelinux.com/yumi-multiboot-usb-creator/

We actually have a number of flash drives, and USB external hard disks we use for different installations, for different vendor OEM ESXi, e.g. separate devices for Dell, HPE, Lenovo/IBM, and Fujitsu.

and also different releases, e.g. 5.x, 6.x, 7.x!

We also add to these flash drives, on the release of new ESXi versions, and we keep all the legacy versions, just in case there is a need to repair and installation!

HOW TO: Fix the Error loading /s.v00 Fatal error: 33 (Inconsistent data) in the VMware vSphere Hypervisor

If you would like to discuss this post further please post a question to the VMware Topic area.
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Andy's VMware vSphere tip#6: [InstallationError] [Errno 28] No space left on device - updating from 6.5 U1 to 6.5 U2 (possible other versions as well!)

We were updating HPE Proliant Servers Generation 8 [G8], and it would appear as of writing HPE have still not released a Gen8 ESXi 6.5 U2 Image! So we had to use 6.5 U1 and updated to U2. [Please note always use the OEM version of ESXi for vendor servers, e.g. HPE, Dell, IBM/Lenovo, Fujitsu etc]

This might lead you to this VMware Kb - https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1007638

But it does not appear to be anything to do with space on the device, and when you investigate there is plenty of storage space.

Here's a quick workaround..

 Install the vib manually, see here

1. cd /tmp

2. wget http://hostupdate.vmware.com/software/VUM/PRODUCTION/main/esx/vmw/vib20/tools-light/VMware_locker_tools-light_6.5.0-1.47.8285314.vib

3. esxcli software vib install -f -v /tmp/VMware_locker_tools-light_6.5.0-1.47.8285314.vib

Complete 6.5 U2 upgrade as normal.

4. esxcli software profile update -p ESXi-6.5.0-20180502001-standard -d https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml

Done...
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How Microsoft helped imprison a man for counterfeiting software it gives away for free

https://techcrunch.com/2018/04/25/how-microsoft-helped-imprison-a-man-for-counterfeiting-software-it-gives-away-for-free/

Wondering if he hadn't made these disks look like Dell's this would have made it to court.

I would guess he's either really annoyed someone or the DMCA supporters want a scalp.

He's organised, at his own cost, for 1000's of reinstallation DVDs for Windows 7 to be produced, in doing so he's had them made to look identical to the Dell DVDs that are shipped free when you buy a new computer.

This is where it gets messy legally.

Reinstall DVDs from manufacturers just contain software. They are provided "free" with a new PC.
(Actually there's a nominal cost to the PC manufacturer in manufacturing them but it works out at pennies - the convicted guy was creating these and his costs would have been a little higher as he was making 1000's while PC manufacturers make 1,000,000's). They have printed on them "Please do not make copies of this disk".

Windows software requires a license to use. When you buy your PC with Windows from Dell, Dell have bought a Windows license from Microsoft and are selling it on to you. The cost - around $20 compared to $140 for the full retail version.

The short version of the court case is two-fold - (1) Microsoft say they've lost out on 1,000's of $20 licenses AND (2) because the disks look identical to Dell's originals they …
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nx200
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Hi, can anyone share about Dell watchdog timer? thanks
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LVL 27

Expert Comment

by:Brian B
You have entered this as a post, but it looks like you are asking for help. To get the best response from the Experts, you should probably re-submit this as a question using the "ask a question" button at the top of the page, or this link: https://www.experts-exchange.com/askQuestion.jsp

If you do ask a question, please post the link to it back here so others can find your question and help you more quickly.

Please see here for further details: http://support.experts-exchange.com/customer/portal/articles/756544-how-to-succeed-at-ee-as-an-asker
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I see Dell has now a Intel® Xeon® E3-1225 v5 3.3G, 8M cache, 4C/4T, turbo (80W) for 299 is this a better chip than the i family?
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LVL 27

Expert Comment

by:Brian B
Hi Abraham. You have entered this as a post, but it looks like you are asking a question. To get the best response from the Experts, you should probably re-submit this as a question using the "ask a question" button at the top of the page, or this link: https://www.experts-exchange.com/askQuestion.jsp

If you do ask a question, please post the link to it back here so others can find your question and help you more quickly.

Please see here for further details: http://support.experts-exchange.com/customer/portal/articles/756544-how-to-succeed-at-ee-as-an-asker
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I got Dell T130 just out of box trying to restore application server with Std2008r264bit
Using Acronics restore.
After successfull restore server. I did universal restore and and server isnt booting up.
Asking for PCI/VEN_8086&DEV_A102&SUBSYS_06AA1028&REV_31 driver.
Any suggestion to this
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Author Comment

by:Mohinesh Alvish Chand
Thanks
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LVL 27

Expert Comment

by:Brian B
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I have a Dell H625cdw Copy\Scan\Printer that I am having issue getting to scan to email.   The owner of the device had lost the admin password so I had to factory reset it.   Now that it is factory reset I am not familure with the SMTP settings to make it work.   The owner is using Office 365 and I am using smtp.0ffice365.com as the SMTP server.   I have tried several of the authentication type settings but expect that is the current issue.   Can someone give me a little guidance with this unit please.   Thank you
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LVL 17

Expert Comment

by:William Fulks
Here's an article from MS on how to set it up - https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4

Make sure you have the port set to 587 and TLS is enabled.
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Hi all,

we have procured Dell Latitude E5580 which is supported only windows 10 and we are using Kaspersky drive encryption. the issue is once the drive encryption is done, the key board is not working on Kaspersky authentication agent window on boot up screen as this laptop is having only HID keyboard.

requesting you all to help us.

thank you in advance.

Manoj
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LVL 27

Expert Comment

by:Brian B
This is a post. It sounds like you are asking for help from the Experts? Please use this link: https://www.experts-exchange.com/askQuestion.jsp
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Installing VMware vSphere (ESXi) for the first time, and are using a branded server, e.g. IBM, Lenovo, DELL, Fujitsu etc update the firmware FIRST, and then head off and download the OEM version of ESXi, and install it! Do not use the VMware version!
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Dell

10K

Solutions

7K

Contributors

Since 1984, Dell has been delivering technology to fit your life.
Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.