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Since 1984, Dell has been delivering technology to fit your life.
Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.

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I just purchased a new Dell laptop for a customer - booted up fine out of the box, did all of the Windows updates, no problem - rebooted a few times, still no problem.  Turned it off and put away for customer - turned on and get spinning dots on startup.  Ran diagnostics, no issues.  Turned off UEFI secure boot, no difference.  One time after I removed battery and hit power button for 30 sec and replaced battery; I got it to come up to recovery options and tried to reset PC but said it could not do it - any thoughts on what to do?
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Hi all,

Really need some help please.  Have a small domain network running on 2012 with less than 10 users set up on it that is running painfully slow for all users.  Even saving a 20K file can take a minute.  600MB folder transfer is reporting as needing about 20 hours.

I have just installed this brand new Dell R430 server, 32GB Ram, Dual Xeon Processors, Perc H710 card with 4 x SAS 10K drives in Raid 5 for the main data partition.  Running Server 2012 R2  as a host server and have created a single VM running 2012 Standard which has been set up as a single domain controller/file share with DHCP and DNS server roles. I made sure I updated all of the Dell drivers on the host before installing the VM and have run all updates on both the host and the VM.  There is a brand new 24 port gigabit unmanaged switch into which the server,  a Watchguard T30W Firewall, a Wireless access point, a Synology NAS device and 4 laptops are all plugged in.

I've checked there are no IP conflicts, get a steady ping to the server at <1ms.  DHCP is working fine and there are no issues accessing websites however everything is so slow.

I've disabled VMQ in the advanced properties of the VM Host NIC and also disabled SMB signing so I know the issue isn't with those.

Would really appreciate any pointers.

Thanks

Adam
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i lost my laptop, can i find a MAC id of a dell laptop based on service tag ..
is any way to track the missing laptop when it is used by some one in some other location.
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Hi All,

The following (see attached screenshot) are the updates that have been failing to install on my Dell laptop. – they appear to download ok but when it comes to the installation phase they stall at about 97% and then the whole process of uninstalling starts. It takes about 3 hours to go through this process. There seems to be two that are a problem KB4022715 and KB3126568.  Any help would be greatly appreciated.

Mallony
Software-installation-failure.JPG
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Dell OptiPlex 7040, Win 10 Pro

I want to change the TPM password to something I know prior to turning on bitlocker.

I've used the windows interface to change the TPM password, but it wants the original password.  I dont have it, so I cannot reset the password.  Eventually I get a message saying the TPM is protecting itself Dictionary attacks and won't allow changes until after it has timed out.  No one knows what that value is.  So I go through the process of clearing TPM and start over again.

After the TPM has been reset, i try to change the password but get into the same loop about wanting the original password.  Somewhere along the line a secret password is being generated.  I've read somewhere that an intialization process is suppose to take place after I init the TPM using either the BIOS or Windows interface, but that never happens

I've been told that the TPM password is the  admin password, but that doesn't work.

I need help Please and Thank You
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Will a Dell PERC H200E work on a Dell PowerEdge T430? We only need to use the external SAS ports for a Tape machine.  The OS will be Windows 2012
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Got the error "C" of the dell tape drive. What's the problem and how to solve it
error.jpg
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Hi
is the above possible like the dell command?
Thanks
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I have dell poweredge r720xd with idrac7 enterprise with esxi 5.1 installed. I lost the root password. How to reset it with reboot?
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The computer in question is a Dell OptiPlex 390 with Windows 7 SP1.  The "sound card" is Conexant HD Audio

Suddenly, The transcription software will not play through headphones.  Unplug the headphones and it plays through the system speaker.  Everything else plays through the headphones, just not this one program.  

Again, streaming radio, windows sounds, mp3s play to the speakers AND the headphones, if they are plugged in, but the transcription program ONLY plays through the speakers, not the headphones.  

I've tried it on the front and back jacks.
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I have a newly built Dell Poweredge T430. Built from the setup disks that came with the system. It is Server 2012R2 and is a file server and running Quickbooks Enterprise. It is running slow and when opening task manager I see windows desktop manager using 25% of the cpu. What could be causing this issue on a new build?
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A user is getting the following message on their screen at least once a day.   "Windows 7 Build 7601 This copy of Windows is not genuine".  This is a Dell Precision 7510 laptop.  The operating system came factory installed from Dell.

 I contacted support and they had me run a few commands from command prompt to re-register Windows.  I'm waiting to see if it worked.

Here is the strange thing, another laptop, same model as the other one, ordered 4 months apart, all the same hardware, is now having the same issue.  Is this a problem with the Windows 7 image used by Dell?  Any help is appreciated.

thanks,
cja
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I have the above phone trying to VPN with a Dell SonicWall TZ400. When I put in the VPN information, listed below, the phone fails and gives me error codes that Phase 2 no response. I will list the three error codes I also see, if anyone can point me in the right direction.

SonicWALL

SonicWall VPN Settings:

Policy Type: Tunnel Interface
Authentication Method: IKE using Preshared Secret

IPsec Primary Gateway Name or Address: 0.0.0.0

IKE Authentication:

Local IKE ID: Domain Name
Peer IKE ID: Domain Name

IKE (Phase 1) Proposal:

Exchange: Aggressive Mod
DH Group: 2
Encryption: 3DES
Authentication: SHA1
Life Time: 28800

IPsec (Phase 2) Proposal:

Protocol: ESp
Encryption: 3DES
Authentication: SHA1
Enable Perfect Forward Secrecy: Checked
DH Group: 2
Life time: 28800

In advanced tab, the only thing checked is Keep Alive.

PHONE

Server: 50.XX.XX.209
IKE ID: VPNPhone
PSK: *****
IKE Parameters: DH2-3DES-SHA1
IPSEC Parameters: DH2-3DES-SHA1
VPN Start Mode: Boot

Password Type: N/A
Encapsulation: RFC
IKE Parameters: DH2-3DES-SHA1
IPSEC Parameters: DH2-3DES-SHA1

Copy TOS: No
File Srvr: Blank
QTest: Disable
Connectivity Check: Never

Errors

1/3
IKE Phase1 received notify
Error Code: 3997698:18
Module: NOTIFY:305

2/3
IKE Phase2 no response
Error code: 397700:0
Module: IKMPD:353

3/3
IKE Phase2 no response
Error code: 3997700:0
Module: IKECFG:1184
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I have a Dell PowerEdge 1750 server, and I replaced the motherboard and one of the three hard drives.  It was working fine for 3 days and then I get a "STOP: 0x0000007B INACCESSIBLE_BOOT_DEVICE" error.

I used the Windows 2000 Advanced Server CD to repair Windows and it automatically ran CHKDSK.  I can boot into Windows now, but it's very slow to open files or folders, and it doesn't open a tiny text file sometimes.

Would there be a record of this in the dmp files?  

Please help!
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I have a Dell laptop that has had ongoing issues with the hard drive and not wanting to boot so we decided to put a new hard drive in it.  When I was doing the Windows 7 install, it failed, we shut it off and when it came back up, it says BootMgr is Missing - if we reboot, all we can do when hitting F12 is to boot from the hard drive or the network - even looking at BIOS, I dont see anything about a CD/DVD - on one reboot, that option was there but then it was gone.  Thoughts
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Environment: SCCM Current Branch 1610

I have a PXE boot OSD image already in place that I set up about a month ago.  It boots and runs the custom task sequence just fine for the Dell OptiPlex 3050s.  I am trying to add the OptiPlex 3020s to it, but when I choose to boot to NIC, it fails off.  I have tried on two different 3050s.

The boot up process shows the following, in order:
CLIENT MAC ADDR: blah blah  GUID:  blah blah
CLIENT IP: 172.31....   MASK: 255.255.255.0
GATEWAY IP:  172.31...

TFTP..
PXE-T04: Illegal operation error.
PXE-E36: Error received from TFTP server
PXE-M0F: Exiting PXE ROM.
Selected boot device failed. Press any key to reboot.

If I had to guess, I would guess the boot.wim doesn't like the NIC drivers that were installed from the OptiPlex 3020 driver package that I created.  Or, maybe it didn't grab the correct NIC driver.  When it was applying drivers, it said some failed, but only showed me the successful ones.  The successful ones did have some NIC drivers.  I removed all non-network drivers from the Boot Image (x64) boot image.

The boot image still seems to be working for the OptiPlex 3050s, but I didn't try it all of the way through.  I quit the process after it started downloading the information.
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Hello there, I'm hoping someone on this site can possibly assist me in booting from a USB that I've formatted with Linux. I'm having trouble booting from it. I have tried following this, (which is the most detailed tutorial I've found on the subject), tutorial http://kb.open-e.com/How-to-Configure-Dell-Server-(2850)-BIOS-to-boot-from-USB_133.html, however, I haven't been able to boot, I've run through the particularly lengthy boot sequence many a time, pressing CTRL + S, CTRL + M, CTRL + E, F12, F10, F2, and F11. Each has had varying results. F2 and F11 aren't listed anywhere on the screen as options, although other users hoping to accomplish the same task have been suggested to use those function keys to access boot menus and such. I have had no luck with either. I've tried both holding it down from the moment I see the DELL progress bar, to the end of the boot sequence, and rapidly 'spamming' each of those keys for the duration of the boot process with no success :(. I've also tried enabling an "OS Install" feature on the BIOS, and that seems to have the effect of adding a piece of text at the end of the boot sequence telling me "There is only 256MB of memory available!" and that I can "Strike F1 to continue, or F2 to enter Setup Utility" or something along those lines. I've tried both options. F2 boots to the BIOS. I've also been able to get to the BIOS by CTRL + E and then pressing Escape and exiting out of that menu which brings me to the BIOS. (This was how I configured…
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Hello All. I am working on a small test lab and learning about some VLAN set up with vmware hyper visors and guest. My current configuration is this. Two (have not set up FT/HA etc yet) dell R410 servers on VLAN 20, 192.168.20.10 an and 11/24. ISCSI connections are set statically. VM's are on VLAN 1 (testing) 192.168.0.0/24 Hosts can connect to SAN and i can mount guest vm's and browse datastores. However, powering on VM's is extremely slow, boot up of vm's (server 2012 R2) are extremely slow. overall responsiveness and performance are slow. However, if i set the vm kernals on vlan 1, performance is excellent. I have two switches in the config, Meraki MS42 series. My routes are created and the vm kernal ports are configured as Access ports VLAN 20 (or 1 when testing it flat). the other switch is connecting a Dell Equallogic PS600 , updated firmware too.  I set two NICs for Kernal and 4 NICS for vm traffic. It seems like connections or request to do anything take forever. Using vSphere 6. I have revied a few articles on best practices and think I know what I may be doing wrong but wanted to get some opinions and perspectives.
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I have a customer with a Dell PowerEdge T320, the main drives are running RAID 0 and then they have (3) 1TB drives running RAID 5.  Last week, drive 4 came up with a PDR1101 error but everything seemed to work.  When I had this before, I just swapped the drive with a new one and RAID took over and wrote everything to the new drive.  This time, I swapped it and everything was working fine - I could access all the mapped drives so left the site.  Today they tried to get into their programs and there is only one mapped drive showing and it says that new drives must be initialized.  I tried to put in the old hard drive but get the same message - thoughts?  The system is running SBS 2011
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I have a Dell PowerEdge 1750 and it had an amber light last week.  I am guessing this error is caused by a low CMOS battery, but I'm not sure.  I didn't add any new hardware or software.

"A device driver has corrupted the executive memory pool.  If this is the first time you've this Stop error screen, restart your computer.  If this screen appears again, follow these steps ..."

Please see attached message.

After restarting the computer, Windows boots up again, but it keeps freezing.  Is this a low CMOS battery issue, or something else?
WIndows Server 2000 Error
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We currently have a 10 year old DELL Poweredge 2950 server running server 2012. 26 GB RAM 2*E5345 @ 2.33GHz

The server currently runs 2 VM on hyper V,

one is AD and is very light with only 4GB RAM, 2 virtual processors and 25GB used of 120GB

the second more important VM runs MS SQL for sage 200 and is connected to by 20 users. it has 22GB RAM, 8 Virtual processors  and 145GB used of 250GB

We want to spend less than £2000 but if i can have advice on best DELL or HP rack mounted server to get and best RAID configuration. I would think i need at least 32GB of RAM but advice will be welcome
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How to increase the legacy I/O space limit for the dell servers? Connecting using 16 slot PCI-e expansion is throwing error for legacy I/O space limit.
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Have a Dell PE T310 with a Perc 6/i Raid Controller configured as a (3) Disk Raid (5).  Raid has been configured and disks are recognized.  The disk presently has two partitions.    The system has no OS,  I am attempting to load Windows 2008 R2 from original install DVD's.  The install process reaches the point where it realizes there are no Perc 6/i drivers, the install halts and prompts to load drivers.  I am having a problem finding the correct drivers and/or method to load the drivers during the install.  I have located, on the Dell website, under the Service Tag of the T310 Server, several versions of what it refers to as firmware updates to the 6/i controller.  I have navigated deeper into the Dell download pages and found file or files that are referred to as 6/i Adapter drivers, which is what I think I need.

I have down loaded, extracted the adapter drivers to a flash drive and then inserted the flash drive in the server at the appropriate time (when being prompted for drivers), browsed to the flash drive and executed an install only to have the system search the media for the compatible drivers and reports that it finds no compatible drivers.  I have tried this same approach using the firmware updates with the same results.  

Can I assume I am not finding the correct drivers or,  is my method of loading them during the install incorrect?    I should also point out that the server is out of Dell warranty so they are not anxious to assist, but I did in a chat, …
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I have recently installed a fresh copy of Windows Server 2016 on a Dell Poweredge R720 running one 6 core Intel Xeon E2640 2.5GHz processor.  The server is configured as a Hyper-V host.  All Dell hardware and OS updates have been applied.  At seemingly random times the processor speed will drop and cause the server to run extremely slow.  This, of course, brings the Hyper-V host and all virtual machines to a crawl.  I can not find any errors in the logs I know to look in.  The only solution is to reboot the server and all returns to normal.  I have worked with dell and they replaced the motherboard and processor in an attempt to resolve this.  I have also changed various settings in the BIOS involving power management to no effect.  No matter what power settings I seem to apply to the BIOS or the OS the slowdown eventually reoccurs.  Dell gave up and said it is an OS issue and they wanted me to rebuild the server from scratch using a different OS install image.  Before I go through that level of work I thought I would post here and see if any of you have run into this issue.  As an added bit of mystery I noticed that the Task manager is the only piece of software that is accurately reporting the processor clock speed.  It shows Max Clock speed at 2.5 GHz and current clock speed at 1.8 GHz.  When the slowdown occurs the current clock speed drops to .15 or .18 GHz.  However, if I run a query against Win32_Processor or bring up a counter in Performance Monitor they always show …
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We have a Dell E7270 Ultrabook, it has McAfee disk encryption. When the machine starts up and shoots off a 'USB transfer error'.
What has been tried,
1. Move all usb from the back of the docking station PR02X to the side - or vice or versa.
2. Swapped out the docking station to a 'K090A' station - Error still happens
3. Updated McAfee, updated the Bios (not sure the versions)

found a temporary work around
Turn off the machine, undock the Ultrabook, turn it on. Pre-boot McAfee will not give the error message.
boot to Windows, go to the pc power settings and change "what happens to the pc when the lid closes"
then re-dock.

Has Anyone else run into this issue? any information would be awesome.
Thanks in advance.
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Dell

9K

Solutions

9

Articles & Videos

7K

Contributors

Since 1984, Dell has been delivering technology to fit your life.
Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.