We have an APC SURT5000XLI UPS that will not power up.

It just has an illuminated Fault LED, and the 3rd and 4th Battery Level LEDs on. See embedded image.


LEDs on front of APC UPS
Can anyone translate what its trying to say? I can't find a fault finding guide anywhere, other than 'engineer required'. Such an engineer scratched his head, and said it needed replacing...

Thanks
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I no longer have support on this machine and EMC is asking almost $3k with no guarantee this can be done or at least they will not give me a definite answer.  Is there a way to reset the sysadmin password or factory reset the device?  We do not need any data from the DD since we have not used it in about 2 years.

Dear Team,

We are building a DR site in one of our remote offices. We are using Dell Rapid Recovery software to replicate our production machines to our DR site and export them to a VMWare environment and have them ready to be used in case we have to switch (active standby). Our DR site is also a site that is in production in another city, this site has a Domain Controller and a few file servers always running for the local office over there.

The issue that we have is networking. I would like to know what is being done out there or what is the most efficient way to accomplish this. At this point our DR site has a network in vlan 900 which communicates with vlan 200 in our productions site, these two vlans know of eachother. When we restore the servers in our DR site they will be assigned an IP of vlan 900 which will be different then the vlan 200 they were in the productions site. This will create conflicts because we have some applications servers with odbc connections configured by IP address and all of this will have to be changed in that case. Additionally, we can’t have the same machine turned on with the same name in 2 places at once unless we have an isolated network to do this which is one of the reasons we’re thinking about creating another isolated vlan 200 network in our DR site but not sure if it will work when switching over.
Since we are using rapid recovery, an active standby machine gets overwritten by a backup of the production machine every 2 hours, …

Hello all,
we did loose all our servers including DPM, and now we built everything from scratch, and reinstalled DPM 2012 on a new server, attached it to tape library, and ready to recover.
but obviously, there is no recovery points. ZERO. how can i access those tapes, and recover from them ?

I have a synology with 2 4TB HD raid 1 and 1TB of data (as per the data analyzer tool on the synology, and ThreeSize) but is the disk overview it shows 98% full

Please advice

I am trying to copy our windows server backup drive to another hard drive, restore this to a different piece of equipment, and then recover back something from 1+ month ago.

I was able to restore this to a virtual machine. However, I was not able to restore back any individual files / folders from using windows server backup. Using the windows server backup to restore it says the drive is offline "the disk that contains the backup is either not online or is not accessible" clicking any of the different backup dates. I guess since this is a copy it is looking for something specific... how would i mimic this onto the copied disk so i can access the recovery data?

When I hook up a Win7 drive to a slaved hdd I have no permission to view files

When I click next on the user it fails after taking forever (done loads of times)  

So without file permission issues can I use knopix or something ?

i bought a surface 3 and it asks for a bitimage recovery key,i dont have it nor any paperwork with it i tried all of the options in advanced troubleshoot it says cannot restore till the windows drive is unlocked ive tried running command prompt chkdsk/f and it doesnt work there is no recovery image or linked cloud account

Looking for a new server which will be a domain server/file server/exchange/and terminal server

Currently there is 10 users but estimated to grow in the next 5 years to about 20 currently have 10 mail boxes estimate over the next 5 years to go up to 35 terminal server will start with less than 5 but maybe over the next 5 years will switch more office staff to terminal server.

The way I would architect this, 2 servers one for exchange a domain and one for file and terminal, the terminal server should be a box that can expend so if we decide to move to terminal it can be upgraded.

Also would add power so each server can back up to each other and in case of deserter host for temporary.

Does this make sense or am I off? Also what spaces would you recommend?

In the process of restoring SBS 2011 to another identical hardware for troubleshooting and testing purposes. and it is prompting:
'To restore this computer Windows needs to format the drive that the Windows Recovery environment is currently running on. To continue with the restore shut down this computer and boost it from a Windows installation disc or a system repair disc and then try the restore again.'
'If you don't have a system repair disc you can create one now.'

Hello experts I've got a laptop that was dropped, now it wont boot.  I've taken out the HDD connected to USB to atempt to recover data, however I having some issues.  Is there any thing special i should be doing since its a GPT not MBT?

Thanks in advance.

We were getting a replace battery pulsating beep and have since purchased a Tripp-Lite Smart1500LCD.  However, there's some UPS curiosities that have come up and I hope to have answered here.  

Does everyone always replace the UPS unit or do they ever simply replace the battery in the unit?

The servers were shutting down as if there was a power outage on the APC Smart-UPS SC 1500 but there was no outage.  Why would this happen?

Tripp-Lite Smart1500LCD has a USB cable for initiating safe shutdown of my ESX Host.  How do I ensure that process works?