Enterprise Software

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization, including businesses, schools, interest-based user groups, clubs, charities, or governments. Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management (CRM), enterprise resource planning (ERP), business intelligence (BI), project management, human resource management (HR), manufacturing and supply chain management, enterprise application integration (EAI), and enterprise forms automation. Enterprise software is often available as a suite of customizable programs that require specialist capabilities.

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Regardless of the size of your organization, there are some common technology mistakes every business must avoid to not impede their ongoing success. These mistakes can lead to data loss or compromise, a lack of consumer trust, and may mean that your business loses out to the competition.

Enterprise organizations are now responsible for more data than ever before. In fact, more data is now stored with enterprises than in all the world’s existing endpoints. This data arrives from a wide variety of sources around the world and around the clock in a wide variety of formats, and on a wide variety of platforms. The IT professionals in the industry today face unprecedented complexity, security, and cost challenges and need solutions that can help keep data protection and availability easy, efficient, and secure to ensure modern business success.

To achieve this level of data management and increase their operational efficiency, over 27,000 enterprises rely on SAP HANA databases. However, SAP HANA environments are performance-sensitive, feature in-memory architecture, and often are large, complex, and data-heavy. As a result, enterprises using SAP HANA often find reliable data protection a challenge.

With so much data filling these SAP HANA databases and real-time analysis constantly running, it’s vital for them to be comprehensively protected, with backups maintained regularly and available for recovery the instant they’re needed.

Today, that’s faster and easier through Acronis Backup’s new, verified support of SAP HANA backup and recovery.

How Acronis Defends SAP HANA Data

Acronis Backup extends it’s easy, efficient, and secure backup and recovery capabilities to SAP HANA data through ready-to-use pre-packaged scripts – which can be enabled by simply following the solution guide. As part of Acronis’ industry-leading image-based backup, this new support protects your entire database seamlessly without requiring any deep knowledge or expertise in SAP HANA technology. As a result, enterprise IT teams can safeguard their most critical data while minimizing system downtime. This saves enterprises valuable time and money.

These backups can be executed as often as needed with no impact on an enterprise’s overall data performance. Acronis Backup offers a wide variety of benefits for users, including:

  • Flexible local, cloud, or hybrid storage destinations
  • Rapid restores to VMware virtual machines
  • Automatic deduplication to save storage space and costs
  • Multi-level AES-256 encryption in Acronis data centers

For a full list of the features, your organization can find with Acronis’ new SAP HANA backup and recovery support, read our comprehensive solution brief.

When data recovery is needed, Acronis Backup enables enterprise IT teams to recover specific SAP HANA server data in mere minutes on bare metal, whether it’s the same or different hardware. Additionally, users can migrate data from a physical machine to a virtual machine and vice versa to minimize downtime and reduce business interruption.

The Newest Addition to Cyber Protection

SAP HANA is the latest platform to be supported by Acronis Backup, joining more than 20 platforms – physical, virtual, cloud, and mobile.

What’s more, this new SAP HANA backup and recovery support represents the first step toward greater connectivity between Acronis’ cyber protection services and SAP HANA’s globally recognized enterprise data management capabilities.

For Acronis, support for such a widely popular enterprise solution serves as further proof of their commitment to deliver easy, efficient, and secure cyber protection services that comprehensively offer safety, accessibility, privacy, authenticity, and security of data. For enterprise users, Acronis’ SAP HANA support means total data protection and availability is now easier than ever before.

Interested in learning more or trying SAP HANA data backup and recovery? Start your free trial today to learn how Acronis Backup can keep your SAP HANA data protected.

Let’s face it: one of the reasons your organization chose a SaaS solution (whether Microsoft Dynamics 365, Netsuite or SAP) is that it is subscription-based. The upkeep is done. Or so you think.

Expert Comment

by:Ranjit Shankar
Great article! Useful links, also the important points "Bandwidth, Objectivity, Expertise, Strategy, ROI" and the details about the points are very much clear... "it is not only worth the discussion, but it’s likely worth doing a more detailed assessment..." - very true! Also, you are right i.e. checking the reviews is more significant before going with any cloud computing consulting services provider for a long-term relationship... Thank you!
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP functionality into a common data platform.
Get to know the ins and outs of building a web-based ERP system for your enterprise. Development timeline, technology, and costs outlined.

Expert Comment

by:Carmelo Carrillo
Good article! Thanks
These days socially coordinated efforts have turned into a critical requirement for enterprises.
"Disruption" is the most feared word for C-level executives these days. They agonize over their industry being disturbed by another player - most likely by startups.
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-to-face.
In our personal lives, we have well-designed consumer apps to delight us and make even the most complex transactions simple. Many enterprise applications, however, are a bit behind the times. For an enterprise app to be successful in today's tech world, they need to be consumer-grade. Here's why.

Expert Comment

by:Dean Chester

Yes, customer applications offer a lot of information and key for a company because of the simple reason that it allows them to understand the consumer's demand. After all,  clients are the ones who can make or break a business. They can also enact the role of brand advocates when satisfied.

It is absolutely necessary for a business to use client engagement tools in their day to day affairs so that they are destined for success. In this regard, the use of knowledge base tool such as Zendesk, Help Scout, Help desk and ProProfs knowledge management tool has gone up due to its ability to boost client engagement considerably.

A knowledge management software can curtail the customer tickets, impart knowledge, boost the employee productivity and more. It is a great way to strengthen the business efficiency without compromising on the quality of service.

Hence, it is important for companies to boost the use of knowledge base as it is multi-faceted and proven to improve client satisfaction considerably.
Read about achieving the basic levels of HRIS security in the workplace.

Author Comment

by:Oscar Waterworth
It was a mistake, thanks for having such a keen eye.
Salesforce.com is a cloud-based customer relationship management (CRM) system. In this article, you will learn how to add and map custom lead and contact fields to your Salesforce instance.
LVL 68

Expert Comment

by:Jim Horn
Nice 'How To' article.  Voting Yes.
Exception Handling is in the core of any application that is able to dignify its name.
In this article, I'll guide you through the process of writing a DRY (Don't Repeat Yourself) Exception Handling mechanism, using Aspect Oriented Programming.
Note: You must have administrative privileges in order to create/edit Sharing Rules.

Salesforce.com (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales and marketing professionals to track potential prospects, customers and sales opportunities.

Sharing rules are useful in conjunction with User Roles (explained in my article here) to grant or deny basic access to all objects and records. Sharing rules are broken down into a few different categories: Organization-Wide Defaults, Account Sharing, Contact Sharing, and Campaign Sharing. In the organization-wide defaults, you create the lowest level of blanketed access for your users. You can use account, contact and campaign sharing rules to be more granular, and it will over-ride the defaults you have set.

At the Organization-wide level, you can give access to all users to read/write different objects. There are a few different levels of access you can give:

Private: Records are visible to record owners, and those above them in the role hierarchy. Records are not visible to other roles on the same hierarchy level or below.

Public Read Only: Records are visible to all roles, but only the record owner and those above them in the hierarchy can edit.

Public Read/Write: Records are visible and editable for all users.
Public Read/Write/Transfer:
Note: You must have administrative privileges in order to create/edit Roles.

Salesforce.com (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales and marketing professionals to track potential prospects, customers and sales opportunities.

Roles in SFDC allow you to create blanketed access to users throughout your organization. Roles are configured to create users groupings and a hierarchy, so those at the top have the highest access and visibility. Roles affect access to reports and other objects such as contacts, accounts and opportunities. Each role level can be configured so that only certain users can view, access, edit and report on certain objects.

Why would we want to restrict access to different users? The two biggest reasons are security and usability. Giving high-level access to users that do not know how to use it is risky. You wouldn’t want a sales representative to have administrative “powers”. Administrative users are able to delete several records at a time, mass transfer records and integrate other products. Oftentimes, a sales rep’s compensation is based off of SFDC data and information, therefore, you want to make sure that only certain users can edit these events. You wouldn’t want to pay the wrong sales rep based on a data issue. You want to protect your CRM and organization from possible record loss, whether it is intended or not. Use Roles to help…
Note: You must have administrative privileges in order to configure lead or case queues.

Salesforce.com is a cloud-based customer relationship management (CRM) system. It is widely used around the world by sales and marketing professionals. It is used to track a buyer's journey from prospect to closed business. CRMs are databases that are used to help sales and marketing keep track of potential, current and past customers.

What are queues? Queues are used to manage the distribution of leads, cases or other custom objects. The main function of queues is to create a “pool” of leads or cases for your users to pull from. This is especially helpful when you have multiple users sharing a region and don’t have the ability to round-robin assign.  Queues are also helpful if you have a user out sick or on vacation, and don’t want leads/cases routed exclusively to them. Records remain in the queue until they are assigned to an individual user.

Another advantage of a queue is that each user in that queue has initial read/write access to that lead or case. Ordinarily, depending on the sharing/visibility rules you have in place for each user and their role, not all users may have visibility into each other's assigned leads or cases. Queues help circumvent those rules rather than having to reconfigure them. 

Here are the steps on how to create and set up lead queues for your users.

1. Go to Setup > Administer > Manage Users > Queues
I showed you how to use console view (HERE) -– but how do you set it up on the admin side of Salesforce? Note that you have to have Admin level privileges in order to configure this set up.

Configuring the console layout is relatively simple. However, in order to perfect your layout, this takes lots of time and tinkering. What you may think is perfectly configured may not meet the needs of your users. Once you have a basic configuration set up, make sure to talk to the users on the account so you can customize it to fit their needs. The more you collaborate and build together, the more optimized the Console will be. I’ll also show you how to create console views for each user role you have. What a Sales Representative wants is VERY different than what a Marketing User would want to see.

Below is a basic image of the Console. As you can see, there are a few different fields and lists available in the Lead record on the lower right. These fields and lists can be customized based on your organization’s needs. I’ll go over how to do this.

Capture2.PNGTo start to configure the Console, go into Settings -> Build and find Agent Console under the Customize menu. Then click into Console Layouts.

Capture2.PNGCapture3.PNGFrom here you can edit a layout that was already created.  If you don’t have any previously configured, click New.…
Salesforce.com’s Console is a great tool to view activities, leads, contacts, accounts and opportunities all in one screen. It is particularly effective during call blocks and working numerous activities at a time in a quick, repetitive fashion (such as logging activities). Using Console can boost the productivity of your sales team or any Salesforce.com (SFDC) user. The steps should be taken by each individual user so that they can customize their views in accordance with their preferences.

First things first – you need to add the console tab to your navigation bar, so you can easily access it in the future. To do this, click the plus sign on your top banner. Once you are there – click: Customize My Tabs.
Capture.PNGFind Console view, and Add it to your Selected Tabs. Click Save, and you are all set to get started.

Using Console View
Use the top bar dropdowns to switch between views you have. You can view your activities, leads, contacts, accounts, opportunities and campaigns.
Capture1.PNGClick on the subject of the activity to view the task and the lead/contact detail. You can make each window bigger or smaller by dragging the grey separator line between them. You will see different windows depending on what kind of view you are in. If you are in an opportunity view, you will see the Opportunity detail, and the Account detail. Colors will change based on the object you are viewing. 

After you have completed a few activities, click the …

Expert Comment

by:Kristin Mehiel
Very helpful article!
Hello All,

In previous article we used Hortonworks sandbox to work with Hadoop. Now, lets think to create own single node Hadoop on Linux. Here we Install and Configure Apache Hadoop on UI based Oracle Linux.

I assume, you have VMware installed in your system so, As a first step download Oracle linux and follow steps to install it on VM. 

Hope, you have installed Linux on VMware workstation. Now time to Install and Configure Hadoop on it.

Before Installing Hadoop you needs to be installed some prerequisites.
  • Installing Java
Downaload Java jdk rpm file
What this installer do? It will install requied binaries to specifica location and set Java Home path as well. So no need to do it manually. To Install it follow the friendly steps.
If you wish to check version of installed java then run "java -version" command in terminal.

  • Adding dedicated Hadoop system user.
In linux there is application KUser to create users and groups with mapping of both.
  • Configuring SSH access.

Login with dedicate hadoop user and follow the steps:

SSH is required to communicate with other node of Hadoop.
To do that RUN command ssh-keygen -t rsa -P "" in terminal with newly created user and follow steps.

It will ask to provide the file name in which to save the key, you just press enter so it will generate the key at ‘/home/dedicatedhadoopuser/ .ssh’ default path.

Enable SSH access to your local machine with this newly created key RUN command in terminal
LVL 21

Author Comment

by:Alpesh Patel
Hi Taylor,

I think you have not read article carefully and precisely. You have check article contains screen shots and wordings are totally different. However, always some commands are common. If you think those are copied then I can't do anything.

Hope you read it again.


LVL 21

Author Comment

by:Alpesh Patel
Problem: I heard some of has issue to start name node and getting error "Unable to determine address of host - falling back to "localhost""


You have to make entry in hosts file at /etc/hosts
[IP Address]   [hostname]  

Open in new window

Now check you hostname (are you getting IP address or not) by below command.

$hostname -i

Open in new window

hostname: Unknown host

If you get Unknow host then you have to do more configuration in network file.

Make hostname entry to network file at /etc/sysconfig/network


Open in new window

Now reboot system.

Congrats! problem resolved.
Oracle Apps Profiles option:

A user profile is a set of shifting options that alter the way one runs an application. A value is set for each option under the user's profile when the Oracle application user logs on to any responsibility or changes its responsibility by Oracle AOL (Application Object Library). The profile option can be changed by the user any time they want.

How the business needs are are fulfilled by setting Oracle Application user profile?

The user can alter the behavior of the application (altering the User Interface of the application) based on our preference that was set earlier by using the options that is provided by Oracle AOL (Oracle Application Object Library).
By changing the product-specific variables, the functionally of our application can be set as per our business rules.

Oracle application profile option can be set on four different levels as described below:
1.      Site level  
2.      Application level
3.      Responsibility level
4.      User level

These levels have been prioritized to user profile level as highest level hierarchy followed by Responsibility, Application and Site - which is considered as the lowest level. Based on the hierarchy the higher level profile option always overrides the lower level profile options. Profile options are present at each level of hierarchy.

Site Level:
This profile level is the lowest option in the hierarchy. Setting this option or setting the values…
When CRM stops functioning propperly or mysteriously disappears then this is something you should always check. This can be useful when looking at an end users machine or your own machine if you are the end user. It may be fairly obvious to some but some may find it somethnig to save for future reference.

Go to Help
Click on “About Microsoft Office Outlook”
 SS 1
Click on deleted Items
 SS 2
Select the CRM option and click enable. Close all windows, by clicking ok where requested.
Outlook will need to be restarted
 SS 3
I hope this is of use to someone! CRM has somecomplicated fixes and errors however sometimes it is something simple such as this where the plugin becomes disabled.
If you have problems displaying reports in CRM after a new installation, review the following steps:

Check that SQL Server Reporting Services is working


On the server that has SQL Server Reporting Services (SQL SRS) installed, check that the SQL Server Reporting Services service is running and that the Startup Type is set to Automatic.


On the server that has SQL SRS installed, browse in Internet Explorer to the report server manager, the URL will be of the form:


You should see the home page for SQL SRS with a list that includes the CRM organizations in your deployment. If not, then there is a problem with the installation of SQL SRS.


Click on the relevant CRM organization and then click on Show Details.
 Report Manager Show Details Button


Then click on the 4.0 link.
 Report Manager Click on 4.0 link


You should now see a list of the out of the box CRM reports with GUIDs as the names. Click on any report to see if it runs. If you don’t see a list of reports then something went wrong with deploying the reports during installation - see the Publish Reports section.


If the report runs then we know that SQL Reporting Services is working and that the reports have been installed.


If CRM is installed on a different server, repeat the above checks on the CRM server.


If the reports run in SQL SRS but not via CRM then there may be an issue with trust for delegation – see the Trust for Delegation section...
Manually publish reports


LVL 31

Author Comment

by:Feridun Kadir
But does this cover all error scenarios, I wonder?
Please post a comment here if you can think of others, so we can discuss...

Supply Chain Event Management

Supply chain visibility is the ability of a company to track its products and business processes in supply chain towards building operational excellence. The goal of supply chain visibility is to improve and strengthen the supply chain by making critical information in the form of business events be readily available to all stakeholders and external business partners. Supply chain event management (SCEM) solutions go beyond just providing status visibility to actually responding to the critical events with proactive business actions.

As companies supply chains continue to grow across geographies
and enterprises, the capabilities of supply chain event management solutions
will soon become central elements of these extended supply chains. With SAP Event Management, an application within the SAP Supply Chain Management (SAP SCM) suite, SAP not only supports supply chain event management concepts, but also provides pre-configured visibility scenarios that customers can leverage for their own supply chain event management implementations.

SAP PRESS NEW book on SAP Event Management

This book uses the Supply Chain Council’s SCOR model to guide readers in explaining the visibility scenarios, business benefits, solution architecture, and technical configurations of five critical supply chain processes. Each chapter starts with an…
This article provides a high-level overview of the Quick Campaign and Campaign features of Microsoft CRM.

The purpose of both types of campaign is to track outgoing marketing activity and customer responses in a single record.

For example, a salesperson might want to e-mail all his customers with details of a special offer. By using a Quick Campaign or Campaign to create the e-mails the salesperson can easily see who was targetted for that particular campaign and the customer responses (positive or otherwise).

Key Differences between Quick Campaigns and Campaigns

Quick Campaigns and Campaigns are both used to bulk create activity records for a a set of records. However, with Quick Campaigns only a single activity can be created for a set of records - hence the reference to Quick .

Campaigns are used for longer term marketing activity, such as managing an event or a product launch, where there may be many interactions with customers. For example, for an event, you may send an initial invitation, a reminder e-mail and make post-event follow up phone calls.  The interactions can be created ahead of time so that the overall picture for the campaign is recorded and each interaction is created (or distributed as CRM refers to it) at the appropriate time. All the interactions appear under the campaign record.

Campaigns also allow you to record planning activities (as tasks) and to track financial costs. This is particulary …

Enterprise Software

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization, including businesses, schools, interest-based user groups, clubs, charities, or governments. Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management (CRM), enterprise resource planning (ERP), business intelligence (BI), project management, human resource management (HR), manufacturing and supply chain management, enterprise application integration (EAI), and enterprise forms automation. Enterprise software is often available as a suite of customizable programs that require specialist capabilities.