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Question Hijacking:  The Experts in EE are professional and polite.  Sometimes maybe too polite.  What is the reduction in response rate if a question has already had but ONE response?  Is it diminished?  It must be.  

I'd hate to blame striving for "points" is a reason for responding; so I won't.

Yet, we sometimes get responses that miss the point (don't answer the question), are tangential, are patronizing.  These responses, if early in the hoped-for responses, reduce the likelihood of getting a good response that *is* on point.  So, a few suggestions:
- if you don't know the answer, wait for other responses before you post.
- if you don't know the answer, say so.
- if you think you might be responding to a neophyte and your intended answer reflects that view, re-read the question.
- Focus on answering the question and not on "THE PROBLEM" that may only be there for background.
I'm sure there are others suggestions that folks could add.
The value of EE to all of us is helped by encouraging responses.
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LVL 26

Author Comment

by:Fred Marshall
I think that is a perception but not entirely reality
Well, I've sure had answers and threads that had but one responder.  So I rather have to say this is more than perception.  I may be biased by other venues where it's MORE prevalent.  I end up that it's more than perception and worthy of consideration.  Thus the suggestions.

If we are posting too much background information, that just really gets in the way.
Yes.  Examples can be misleading as well as possibly helpful.  Over time I've tried to do less.  Over time I've tried to make the actual question clearer.  When one does that then it's particularly frustrating to see the bandwidth used up.

 
If there is an answer you don't like or understand, take a step back, close the browser and come back to it later.
You're right of course.  My baggage is when clear questions are ignored or sidestepped.  My favorite baggage boils down to: "Is that a Yes or a No?"

The original post wasn't so much a complaint as a set of suggestions for more positive interaction.  I hope it was taken that way.  But the title *was* intended to get some attention.
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LVL 6

Expert Comment

by:Craig Kehler
We are planning on some updates to the question workflow to address some of these concerns. Some Experts are too polite, not wanting to add a comment unless they *know* they have the best solution. Others will try anything, presumably in an effort to help. Many Experts skip over questions that already have comments with the assumption that the user has already been helped.

We are looking at how we can improve ways for authors to indicate their solution hasn't been reached yet and for Experts to be able to indicate they need more information from an author.
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Important Lessons on Recovering from Petya
LVL 10
Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Only 10 days left to enroll in this month’s VMware virtualization course! Don’t miss out on this free course for Premium members, Team Accounts, and Qualified Experts.
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EE-on-site-posts-360-x-600.pngOn Monday we launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will give paid members assistance in getting their questions in front of subject-matter experts. Check out this how-to article for more information.
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HI EE,

I am using Veeam Backup and Replication to perform some backups of some linux based VMS. Recently, I started getting this error below:

Getting VM info from vSphere
Error: DiskLib error: [16].No file exists for given path -- File open failed: Could not find the file --tr:Failed to start file downloading.
VMFS path: [LOCALSTORE] /vmfs/volumes/54c79103-71bdf1a2-4420-001f295aced9/Generic/generic.vmx].
--tr:NFC storage connection is unavailable. Storage: [stg:54c79103-71bdf1a2-4420-001f295aced9,nfchost:ha-host,conn:10.10.1.11]. Storage display name: [LOCALSTORE]. Failed to create NFC download stream. NFC path: [nfc://conn:10.10.1.11,nfcho

so far I have deleted the VMs from the backup job and readded them, created new backup jobs, but I still get the same error message
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What we learned in Webroot's webinar on multi-vector protection.
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On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
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We are proud of our community for giving back after this year's devastating hurricanes. Our experts donated a total of $3,000 to Heart to Heart International, where CompTIA will match our donation 2:1. As a fellow tech company, we are happy to partner with CompTIA in these relief efforts and are thankful for the match.
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I need to report spam e-mail and cannot find where to go on the site can someone please assist me
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LVL 71

Expert Comment

by:Qlemo
If it originates from Private Message, go into your messages and use Report Abuse there (drop-down at top right).
If it is a marketing type of email without any action onsite, best to report to Customer Support - see https://www.experts-exchange.com/Expert_Testing/1063/Share-your-feedback-or-report-a-bug-on-Experts-Exchange.html for details.

Qlemo
Topic Advisor
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LVL 17

Expert Comment

by:Kyle Santos
Thanks Qlemo.

The member contacted me at support around the same time they mentioned this.  They were able to report the message.
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Good morning, everyone!

I just wanted to make sure that my EE pals had the right information to stay ahead of the Equifax breach (below is the article the FTC wrote on the subject).

First, know that there is a good chance you're a part of the fiasco, and if you don't have credit monitoring already, you'll need to get some immediately (Equifax is providing it for free). Second, to get the credit monitoring, you'll have to go to Equifax's website and click on the "Potential Impact" tab. Once you've done that, just give them the last six digits of your SSN, and you'll find out in seconds whether or not you're a part of this breach. Lastly, if this incident impacts you, Equifax will give you a page to input your credentials for the free credit monitoring.

That's it! Stay safe everyone and take care.



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Patch Tuesday Sept 12, 2017 was another abject failure on the part of Microsoft.

Microsoft Edge (their pride and joy) blew up and barely runs without "I stopped working" errors.

And EE staff apparently do not use Edge because it is even worse on EE.

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LVL 7

Expert Comment

by:Brian Matis
We only have about 3.4% of visits using Edge, but we do still keep it as part of our cross-browser testing. If they put out a broken update though, then there's not much we can do about that.

Sounds like it's working better for you now though, I hope?
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LVL 98

Author Comment

by:John Hurst
There were some further updates yesterday and today and Edge reliability has increased. Fingers crossed.
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Free Tool: Site Down Detector
LVL 10
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Its so often helpful when someone sends a screen shot of the problem they're experiencing with the website. It helps me to understand the problem they're trying to solve and enables me to help them faster.

Its even more helpful when they provide the steps they did so I can reproduce the issue.
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LVL 7

Expert Comment

by:Brian Matis
Agreed! A picture paints a thousand words. And in some cases, video is even better (but certainly a bit trickier to make.) I remember one time you filed a bug with a video demonstrating it, and that was hugely helpful for us understanding what it was—since it was difficult to describe in words.
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LVL 17

Author Comment

by:Kyle Santos
Haha, yeah I remember.  I asked a question on the site here to find out which program I should use to do that! :)

https://www.experts-exchange.com/questions/28999848/How-to-make-a-short-video-of-something-I-cannot-simply-screenshot.html
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Last week our September Newsletter hit community inboxes! If you missed it, check out the content here and don't forget to subscribe for October. I hear it's going to be full of treats.
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How to ask an Anonymous Question
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Premium Members, Team Accounts, and Qualified Experts!

Anonymous questions allow for ultimate anonymity by replacing users’ display names and avatars with our anonymous avatar, coupled with a text string detailing the anonymous submission of the content. As an added layer of protection, anonymous questions can only be viewed by Experts Exchange members and do not appear in common search engine queries. These measures protect our community members—not only within our site, but throughout the internet as well.

Go ahead, enjoy asking anonymous questions!

For more information on how to ask anonymous questions, check out our on-site article.
https://www.experts-exchange.com/articles/29625/How-to-Ask-Anonymous-Questions.html
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onsite-native-ad-no-button-2017-sept.png Have you enrolled in September’s Course of the Month? Check out our VMware Professional course and start gaining new skills in installation, management, and deployment of VMware vSphere virtualization environments today.
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Check out what's been happening in the Experts Exchange community.
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Hello everyone out there in Experts Exchange World!  My name is Terri and I am new to this site.  The reason I decided to become a member is hopefully be able to learn from all of YOU EXPERTS!  I have decided to learn Microsoft Access and learn how to build databases.... I am not new with it by all means but absolutely NO EXPERT... In fact I would say I am just a step above the beginner..... so I am praying one of you out there in Expert Exchange land will soon become my best buddy in education.... lol
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LVL 66

Expert Comment

by:Jim Horn
C'mon in, the water's fine, and we have some serious Microsoft Access rock stars that hang out in the Access zone and can answer questions.  

For a humorous tutorial on how to help them help you, much of it learned in the Access zone, check out Top 10 Ways to Ask Better Questions.

Thanks for joining.
Jim
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Author Comment

by:Terri Anderson
Thank You for the warm welcome!
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We've been working hard to update the newsletter to highlight our community, offer tech tips and tricks, and showcase our company culture. September's newsletter goes out tomorrow! Subscribe here and let me know what you think. We are excited to see how y'all like it.
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LVL 98

Expert Comment

by:John Hurst
Is it available online and by Notification here?
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LVL 2

Author Comment

by:Allie Watts
It will be available via email and will be an on-site article under the Experts Exchange account later this week or early next.
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As Hurricane Harvey wreaked devastation across Texas and the Gulf, we took a look at how technology plays a role in storm tracking and how you can use it to help in the aftermath. MAR-3286-SupportTexas-Onsite--1-.jpg
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We at Experts Exchange are proud to support the families and citizens who've been devastated by Hurricane Harvey. Learn how you can make a difference in their rehabilitation by clicking the link below.
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New feature and membership benefit!
LVL 10
New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

September’s Course of the Month is available now! This month’s featured course covers 16 hours of training in installation, management, and deployment of VMware vSphere virtualization environments. Enroll today!
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MAR-3286-SupportTexas-Onsite.jpg Proud to work for a company committed to giving back to my second home and other Gulf states impacted by Hurricane Harvey. Check out how you can make a difference and how technology is making a positive impact in the relief efforts.
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Last chance! Today is the final day to enroll in August’s CompTIA IT Fundamentals course. Premium Members, Qualified Experts, and Team Accounts unlock 30 days of free access. Enroll today!



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A look at how technology has changed storm coverage and how it can help in the aftermath.
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LVL 17

Expert Comment

by:Kyle Santos
Comment Utility
I've donated money a couple times to the relief efforts and have contacted friends that I know there who tell me they are doing OK.
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The devastation of Hurricane Harvey is heavily impacting our fellow experts in Texas and the Gulf area. We want to offer our support as a community. Want to get involved? Here’s how you can make a difference.

Donate your Expert Shirts!
Redeem Expert T-Shirts with “Donate to Charity” in the address field. The value of these shirts will be donated to those in need, who’ve been affected by Hurricane Harvey.

If you would like to donate all of your redeemable shirts please message me with a subject of Hurricane Harvey and message body of Donate All.

If you don’t currently have Expert T-Shirts to redeem, you can still offer your expertise to help Hurricane Harvey victims replace and repair their technology. Here’s some more information on Expert Ranks & Certifications.

Offer your expertise!
Help technology professionals recover in the aftermath
Do you have experience recovering from water-damaged equipment or general disaster recovery? Post a short How-To guide as a response to this post and we will consolidate your responses into an informative article to help those affected. If you prefer to write your own article, post a link to it here after it’s been submitted.

Prep for future storms
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LVL 22
I donated some shirts, thanks.  I also sent a package to Houston yesterday.  People have lost their homes, cars, pictures, jobs, businesses, and more. Animals need help too. Some of my friends who are there are getting crews together and helping others clean up. Now Irma is kicking up and enormous -- pray for the safety of those in her path.

Too much water from the hurricanes, and not enough to stop the wild fires to the west.
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LVL 6

Author Comment

by:Craig Kehler
Bulk shirt redemption requests have been processed. Thank you for your donations.
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In response to your need for cybersecurity and privacy, we developed the ability to ask questions anonymously! Check out our latest video explaining this feature available to Premium members, Qualified Experts, and Team Accounts.
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