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As many of you know, Marketo access is currently down. The company is expecting to restore connection by noon PDT, according to their statement on Twitter. This outage can have large implications for businesses of all sizes--ourselves included. We'll be keeping the community informed as new updates roll in.
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Author Comment

by:Experts Exchange
Thanks to the Marketo engineers and staff for working so quickly on this, the site is now back up before noon PDT.
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Free Tool: IP Lookup
LVL 9
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

get-to-the-point.PNGSay what you need to and nothing more. Increase engagement with concise posts!
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SysAdmin Day is this Friday! If you have a story of a time when your technical skill and expertise saved the day comment here. You can also message us!

Looking forward to reading more of your experiences!
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there's a problem with the personall billing web page.

I've tried Chrome, Firefox and IE and all three won't work.  The problem is when I go to remove a billing method.  It puts the Yes/No question text on top each other.  As a result it's impossible to remove old charge cards.
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Administrative Comment

by:Andrew Leniart
Hi klamerus,

What you've done here is made a Post, which is for the purpose of sharing general information with the Experts Exchange community. Please use this Support Link to obtain support help for any Billing related inquiries.

You have options to Telephone, Email, or use Live Chat from that link to obtain support with your issue.

Regards,
Andrew
EE Topic Advisor
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Administrative Comment

by:Brian Matis
This issue has now been fixed. Please go ahead and try it now, thanks!
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BecomingMalwaretech-SocialMedia-Nati.pngEver wondered what it takes to become a threat intel expert like Malwaretech? Check out our first Q&A release where Marcus discusses his background and predictions for the next threat in malware.
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Have you read about a released feature you liked at Experts Exchange, or a bug that was fixed only to find it didn't work for you?  That's happened to me and I've just stumbled on the reason why!

You need to log out of Experts Exchange and then log back in for the new features to show up, or bug fixes to take effect on your EE account.  See below.

Log out of EE

Once you do that, all new features and bug fixes come into effect.

Hope that's helpful  
:^)
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Expert Comment

by:Craig Kehler
I think in this particular case you may have worked around something by logging out and back in. That doesn't mean that we intentionally fixed it. "You need to log out of Experts Exchange and then log back in for the new features to show up," this is definitely not the case for new features nor should it be required for bug fixes.

Once we have all the details on how to reproduce that problem, we will have a chance to intentionally fix it. :) However right now I think it may return after you happen across the steps again.
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Author Comment

by:Andrew Leniart
You're most likely correct Craig.. I got a little excited when something wouldn't work and then did so probably jumped the gun a bit :)
However right now I think it may return after you happen across the steps again
Agreed.. Nailing those steps down can be a frustrating exercise though. It's like fighting with a poltergeist that only rears its head once in a while just to irritate you! lol..
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Expert Comment

by:Jim Horn
Vivacious verbs?  So are we selling real estate now at the expense of technical content?
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Author Comment

by:Experts Exchange
Of course not, just sharing overall tips in this article.
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Calling all System Administrators!!

We are excited for SysAdmin Day on July 28th! To celebrate, we are compiling the best SysAdmin stories from our community. We would love the opportunity to showcase your heroic tales of crazy problems you solved to keep the tech world going in our upcoming blog piece.  

Comment below or message us before Friday July 21st at 12pm PST to have your story included.
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Author Comment

by:Experts Exchange
Thanks! We are looking for stories from within the EE community!
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Expert Comment

by:Brian Matis
Not sure if this really counts, because I wasn't the SysAdmin in this scenario; instead, I was the problematic user! But here goes: back when I was a student at CalPoly, we had access to the school's UNIX system for things like our email. I had taken the C and UNIX class, so I knew my way around the command line enough to do more than just use PINE to check my email. I also really liked the SETI @ Home project, so I got the UNIX version of the client and installed it on my account on the school's system and would just let it run.

I think maybe I had it going for a month and I have no idea what sort of resources it was taking up. I imagine it wasn't really all that bad, but eventually, a SysAdmin did shut it down and told me not to do that again...

I imagine college SysAdmins have to deal with a lot of shenanigans like that! :-D
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Enroll in July's Course of the Month
LVL 9
Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

courseofmonth-native.JPGLooking to become a web developer, but not sure where to start? Check out this article for some community advice and enroll in July’s Course of the Month to gain your HTML5 certification. Take the first step in gaining a solid web development skill set and enroll today!
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Experts Exchange got the opportunity to interview MalwareTech, the 22yr old who discovered the WannaCry kill switch. Check out his advice on security and future security threats, as well as his comments on the importance of tech communities.
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Expert Comment

by:Zoppo
Once a customer called me and told our software tells him 'Hardlock not found' - after 10 minutes verifying everything (driver, service, client) was installed fine and running, just for fun and coz I was a little bit frustrated, I aksed if he really plugged in the hardlock - the customer was a bit surprised and answered "No, it's here, laying in front of me, on my desktop - do I have to plug it somewhere?"

Another time I sent a PDF docu to a customer - he answered with a mail asking me what to do with this PDF. I wrote 'just open it to read or print it' - he answered he doesn't know what 'open' means and asked me if it would be possible that I open the PDF and send it to him 'opened'.

And one of my favorites, allthough it wasn't directly me: Once surprisingly I heard my colleague (usually a relaxed guy) yelling loud into the telephone "NO! STOP! Stop EVERYTHING! DON'T TOUCH the mouse! DON'T TOUCH ANYTHING! When I tell you 'click', click EXACTLY ONCE with the LEFT mouse button! WHEN I TELL YOU 'double click', click EXACTLY TWICE with the LEFT mouse button! As long as I don't tell you anything DON'T TOUCH ANYTHING!!!"
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FCCInfographic-SocialMedia-Sina-OS.pngThe results of the net neutrality Day of Action are in! Thank you to everyone in our tech community who participated by sending comments to the FCC, emails to Congress, and called Congress. Check out the days total results reported in our article update.
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Experts Exchange is based in San Luis Obispo, otherwise known to locals as 'SLO'.  The city of SLO lost a valued member of its community a few months ago.  
Frank [Stone] built a reputation for “diligence and accuracy as a premier source of public safety news and reporting up and down the Central Coast"

Recently, the city's assemblyman voted for a bill to name a portion of its highway to this man.  On to the California State Senate Rules Committee.  I hope it passes there as well.

http://www.sanluisobispo.com/news/local/article161375423.html
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Expert Comment

by:Brian Matis
Indeed... Huge loss to the community. Glad to see this being considered.
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Expert Comment

by:Scott Fell, EE MVE
> I looked that up.

Did Mikey like it too?  Did you find the beef as well?
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Author Comment

by:Kyle Santos
shhuusshh you :D
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Happy Snapshot Friday!

We found a snapshot on our Exchange Server this morning!

WARNING & REMINDER to ALL VMware Admins, Make Sure you regularly check your Virtual Machines for Evil Snapshots, after Backup Processes, which will cause performance issues, and make cause virtual machine outage if the datastore gets full, and VM will stop!

Don't know how to check for snapshots, which may be hidden check out my EE Article

HOW TO: VMware Snapshots :- Be Patient

If you are struggling don't forget to Post me a Question in the VMware Topic Area!
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Yesterday, cyber resilience startup, UpGuard, issued a report that as many as 14 million U.S. Verizon customers have fallen victim to a hack that stole their names, addresses, account details, and PINs. The startup claims to have first notified Verizon on June 13th of the hack, citing a "misconfigured cloud-based file repository" as the cause.

In reply, Verizon has stated that there has been no loss or theft of customer information and that only 6 million customers may be at risk due to an informational cloud storage move where a third-party employee made external access available. Latest reports urge Verizon customers to update their Verizon PINs in order to safeguard their accounts.

Stay tuned for more information on what happened in this attack and how to safeguard your accounts.
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Loading-bar.pngToday, users from all websites and online communities are coming together to sound the alarm on the FCC's attack on net neutrality. Cable companies want to get rid of net neutrality. Without it, sites like ours could be censored, slowed down, or forced to charge extra fees. Stand with Experts Exchange today and support Title II and all users' rights to free and fast internet by contacting Congress and the FCC today!
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Expert Comment

by:ElrondCT
I mentioned blocking web sites because that's what EE focused on. But where is any evidence that "Without it, sites like ours could be censored, slowed down, or forced to charge extra fees"? NONE. Is something like that theoretically possible? Yes. Is there any realistic likelihood of it happening, and not being immediately rolled back by customer protest? No. EE and other net-neut advocates are conjuring bogeymen. And complaining about hidden charges is confusing the issue--that's not a net-neut matter, but ordinary customer protection that other laws cover.

A couple of years ago, Consumer Reports magazine put out a sob story about some small business down South that depended on the Internet for its business and was afraid that without net-neut, they could be blocked and lose their customers. Anyone who really thinks ISPs are spending their time looking for small businesses to destroy is delusional. That business is far more at risk from Google changing its ad policies. I'm personally dealing with such an issue right now; Google has decided that advertising free software is a security risk, and even though I've provided certification that the free software is trial software for our own application, there are no hitchhiking apps, and we've been using Google for nearly 10 years, they've suspended my site from all Google advertising, severely limiting my ability to reach new customers. Net-neut doesn't help me in the slightest on this. Google scares me more than Comcast.
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Expert Comment

by:Lucas Bishop
But where is any evidence that  "Without it, sites like ours could be censored, slowed down, or forced to charge extra fees"? NONE. Is something like that theoretically possible? Yes. Is there any realistic likelihood of it happening, and not being immediately rolled back by customer protest? No.

Above I linked to examples of broadband providers intentionally blocking their customers from using certain connections (while denying it), throttling them (in deceptive ways), deceptively billing them and favoring their own content services over other 3rd parties'.

Their own customers. People who generally have no other Internet option and even if they did wouldn't swallow ~$150 ETF, new equipment/activation fees, and a phone call with a retention specialist, in protest.

And you think they're unlikely to do the same thing to edge providers? They already are. Those fees will be passed on to the customer (you & I) and if the edge provider doesn't pay-to-play, then I guess we'll just sit here and watch the *buffering* that we paid our hard earned money to see.
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Free Tool: Path Explorer
LVL 9
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

courseofmonth-native.JPGContinue your education in web development, one of the fastest growing and lucrative careers in tech. HTML5 is a must-have skill for web developers, and provides a solid career foundation. July’s course prepares you for HTML5 certification—get started today!
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Here's the TL;DR version.
"Net neutrality is a longstanding digital principle that internet service providers should treat all web traffic equally and fairly. This means providers cannot prefer one website or service over the other by granting unequal loading speeds or by blocking or slowing content."
Basically, this gives an internet service provider (ISP) the ability to purposefully slow down Netflix or Facebook if it wants to. "Netflix won’t disclose its Day of Action plans but says it will be “noticeable” for its users."
Sounds like they might be inclined to give its audience a taste of what this could be like?

Experts Exchange is on the list with Google, Facebook, Amazon, Netflix and so many more.
https://www.battleforthenet.com/july12/?_fp=f_f5f283
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Expert Comment

by:Sean Plemons Kelly, CISSP, CCNA
It's great to see EE on that list of names.
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This week's Experts Exchange release is live! Key highlight is the incorporation of Posts into each topic's content count metrics. Learn more from the release notes.
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Expert Comment

by:andyalder
This "Posts" nonsense is going to kill EE. It's like having The Lounge on the front page.
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onsite-native-ad-360x200.pngThis summer is the perfect time to add a programming language to your resume with, course creator, Mark Lassoff’s help. Build a solid foundation for a career in web development by learning and getting certified in HTML5 . Enroll in July’s Course of the Month to get started today!

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let-us-get-to-know-you.PNGWe love reading about your technical experience and expertise. However, this community allows you to post about topics related to your everyday life as well. Bee bold with your posts!
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Expert Comment

by:Andrew Hancock (VMware vExpert / EE MVE^2)
and I've got plenty of Bee - photos!
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Expert Comment

by:Lucas Bishop
I don't get what all the buzz is about?
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This week's Experts Exchange Release is now live! Key highlights include:
  • Updated main navigation for Courses
  • Improvements to handling comments in a feed

https://www.experts-exchange.com/discussions/219322/5-July-2017-Release-Notes.html
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Experts Exchange

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Solutions

301

Contributors

We connect you with people and information to solve problems, inspire learning and influence the future of technology.

Vendor Experts

Experts ExchangeExperts Exchange
Craig KehlerExperts Exchange
Kyle SantosExperts Exchange