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UpdateGood morning, EE!

Today is the release of macOS High Sierra, the OS that many of us Apple geeks want on our Macs as of yesterday. It will be available for download at 1 PM EST, so make sure that you have your ducks in order before you make the switch.

Here is a short list of things to consider before upgrading:

1) Update your antivirus application and perform a full scan. What? Your Mac doesn't have an antivirus? Well, then you might be carrying malware with you to the new OS. Even if your Mac hasn't been showing the classic signs of being infected, you might be smuggling Windows viruses into your new operating system. (No, Windows viruses don't infect Macintosh computers, but that's no reason to keep them around.)

Side note: It's important to know that malware is growing for Mac with no end in sight. While some purists believe that it's still fine to run Macs without antivirus, there are more of us security guys/gals sounding the alarm that times have changed and Macs are no longer impervious. Lastly, if you use your Mac for any business related functions, you're more likely than not sharing documents with your colleagues who are using Windows systems. Meaning that you don't want to be the person who hands them a work altering piece of malware.

2) Make a Time Machine backup.

3) Manually move significant folders onto an Ext HDD in case your Time Machine backup fails at some point in the future. This extra step ensures that you're …
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How to Use the Help Bell
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How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question Hijacking:  The Experts in EE are professional and polite.  Sometimes maybe too polite.  What is the reduction in response rate if a question has already had but ONE response?  Is it diminished?  It must be.  

I'd hate to blame striving for "points" is a reason for responding; so I won't.

Yet, we sometimes get responses that miss the point (don't answer the question), are tangential, are patronizing.  These responses, if early in the hoped-for responses, reduce the likelihood of getting a good response that *is* on point.  So, a few suggestions:
- if you don't know the answer, wait for other responses before you post.
- if you don't know the answer, say so.
- if you think you might be responding to a neophyte and your intended answer reflects that view, re-read the question.
- Focus on answering the question and not on "THE PROBLEM" that may only be there for background.
I'm sure there are others suggestions that folks could add.
The value of EE to all of us is helped by encouraging responses.
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LVL 26

Author Comment

by:Fred Marshall
I think that is a perception but not entirely reality
Well, I've sure had answers and threads that had but one responder.  So I rather have to say this is more than perception.  I may be biased by other venues where it's MORE prevalent.  I end up that it's more than perception and worthy of consideration.  Thus the suggestions.

If we are posting too much background information, that just really gets in the way.
Yes.  Examples can be misleading as well as possibly helpful.  Over time I've tried to do less.  Over time I've tried to make the actual question clearer.  When one does that then it's particularly frustrating to see the bandwidth used up.

 
If there is an answer you don't like or understand, take a step back, close the browser and come back to it later.
You're right of course.  My baggage is when clear questions are ignored or sidestepped.  My favorite baggage boils down to: "Is that a Yes or a No?"

The original post wasn't so much a complaint as a set of suggestions for more positive interaction.  I hope it was taken that way.  But the title *was* intended to get some attention.
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LVL 6

Expert Comment

by:Craig Kehler
We are planning on some updates to the question workflow to address some of these concerns. Some Experts are too polite, not wanting to add a comment unless they *know* they have the best solution. Others will try anything, presumably in an effort to help. Many Experts skip over questions that already have comments with the assumption that the user has already been helped.

We are looking at how we can improve ways for authors to indicate their solution hasn't been reached yet and for Experts to be able to indicate they need more information from an author.
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Only 10 days left to enroll in this month’s VMware virtualization course! Don’t miss out on this free course for Premium members, Team Accounts, and Qualified Experts.
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EE-on-site-posts-360-x-600.pngOn Monday we launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will give paid members assistance in getting their questions in front of subject-matter experts. Check out this how-to article for more information.
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We are proud of our community for giving back after this year's devastating hurricanes. Our experts donated a total of $3,000 to Heart to Heart International, where CompTIA will match our donation 2:1. As a fellow tech company, we are happy to partner with CompTIA in these relief efforts and are thankful for the match.
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I need to report spam e-mail and cannot find where to go on the site can someone please assist me
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LVL 71

Expert Comment

by:Qlemo
If it originates from Private Message, go into your messages and use Report Abuse there (drop-down at top right).
If it is a marketing type of email without any action onsite, best to report to Customer Support - see https://www.experts-exchange.com/Expert_Testing/1063/Share-your-feedback-or-report-a-bug-on-Experts-Exchange.html for details.

Qlemo
Topic Advisor
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LVL 17

Expert Comment

by:Kyle Santos
Thanks Qlemo.

The member contacted me at support around the same time they mentioned this.  They were able to report the message.
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Good morning, everyone!

I just wanted to make sure that my EE pals had the right information to stay ahead of the Equifax breach (below is the article the FTC wrote on the subject).

First, know that there is a good chance you're a part of the fiasco, and if you don't have credit monitoring already, you'll need to get some immediately (Equifax is providing it for free). Second, to get the credit monitoring, you'll have to go to Equifax's website and click on the "Potential Impact" tab. Once you've done that, just give them the last six digits of your SSN, and you'll find out in seconds whether or not you're a part of this breach. Lastly, if this incident impacts you, Equifax will give you a page to input your credentials for the free credit monitoring.

That's it! Stay safe everyone and take care.



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Patch Tuesday Sept 12, 2017 was another abject failure on the part of Microsoft.

Microsoft Edge (their pride and joy) blew up and barely runs without "I stopped working" errors.

And EE staff apparently do not use Edge because it is even worse on EE.

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Expert Comment

by:Brian Matis
We only have about 3.4% of visits using Edge, but we do still keep it as part of our cross-browser testing. If they put out a broken update though, then there's not much we can do about that.

Sounds like it's working better for you now though, I hope?
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LVL 98

Author Comment

by:John Hurst
There were some further updates yesterday and today and Edge reliability has increased. Fingers crossed.
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Its so often helpful when someone sends a screen shot of the problem they're experiencing with the website. It helps me to understand the problem they're trying to solve and enables me to help them faster.

Its even more helpful when they provide the steps they did so I can reproduce the issue.
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LVL 7

Expert Comment

by:Brian Matis
Agreed! A picture paints a thousand words. And in some cases, video is even better (but certainly a bit trickier to make.) I remember one time you filed a bug with a video demonstrating it, and that was hugely helpful for us understanding what it was—since it was difficult to describe in words.
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Author Comment

by:Kyle Santos
Haha, yeah I remember.  I asked a question on the site here to find out which program I should use to do that! :)

https://www.experts-exchange.com/questions/28999848/How-to-make-a-short-video-of-something-I-cannot-simply-screenshot.html
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Last week our September Newsletter hit community inboxes! If you missed it, check out the content here and don't forget to subscribe for October. I hear it's going to be full of treats.
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On Demand Webinar: Networking for the Cloud Era
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On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

onsite-native-ad-no-button-2017-sept.png Have you enrolled in September’s Course of the Month? Check out our VMware Professional course and start gaining new skills in installation, management, and deployment of VMware vSphere virtualization environments today.
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Hello everyone out there in Experts Exchange World!  My name is Terri and I am new to this site.  The reason I decided to become a member is hopefully be able to learn from all of YOU EXPERTS!  I have decided to learn Microsoft Access and learn how to build databases.... I am not new with it by all means but absolutely NO EXPERT... In fact I would say I am just a step above the beginner..... so I am praying one of you out there in Expert Exchange land will soon become my best buddy in education.... lol
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LVL 66

Expert Comment

by:Jim Horn
C'mon in, the water's fine, and we have some serious Microsoft Access rock stars that hang out in the Access zone and can answer questions.  

For a humorous tutorial on how to help them help you, much of it learned in the Access zone, check out Top 10 Ways to Ask Better Questions.

Thanks for joining.
Jim
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Author Comment

by:Terri Anderson
Thank You for the warm welcome!
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We've been working hard to update the newsletter to highlight our community, offer tech tips and tricks, and showcase our company culture. September's newsletter goes out tomorrow! Subscribe here and let me know what you think. We are excited to see how y'all like it.
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LVL 98

Expert Comment

by:John Hurst
Is it available online and by Notification here?
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Author Comment

by:Allie Watts
It will be available via email and will be an on-site article under the Experts Exchange account later this week or early next.
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As Hurricane Harvey wreaked devastation across Texas and the Gulf, we took a look at how technology plays a role in storm tracking and how you can use it to help in the aftermath. MAR-3286-SupportTexas-Onsite--1-.jpg
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We at Experts Exchange are proud to support the families and citizens who've been devastated by Hurricane Harvey. Learn how you can make a difference in their rehabilitation by clicking the link below.
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September’s Course of the Month is available now! This month’s featured course covers 16 hours of training in installation, management, and deployment of VMware vSphere virtualization environments. Enroll today!
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MAR-3286-SupportTexas-Onsite.jpg Proud to work for a company committed to giving back to my second home and other Gulf states impacted by Hurricane Harvey. Check out how you can make a difference and how technology is making a positive impact in the relief efforts.
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Last chance! Today is the final day to enroll in August’s CompTIA IT Fundamentals course. Premium Members, Qualified Experts, and Team Accounts unlock 30 days of free access. Enroll today!



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The devastation of Hurricane Harvey is heavily impacting our fellow experts in Texas and the Gulf area. We want to offer our support as a community. Want to get involved? Here’s how you can make a difference.

Donate your Expert Shirts!
Redeem Expert T-Shirts with “Donate to Charity” in the address field. The value of these shirts will be donated to those in need, who’ve been affected by Hurricane Harvey.

If you would like to donate all of your redeemable shirts please message me with a subject of Hurricane Harvey and message body of Donate All.

If you don’t currently have Expert T-Shirts to redeem, you can still offer your expertise to help Hurricane Harvey victims replace and repair their technology. Here’s some more information on Expert Ranks & Certifications.

Offer your expertise!
Help technology professionals recover in the aftermath
Do you have experience recovering from water-damaged equipment or general disaster recovery? Post a short How-To guide as a response to this post and we will consolidate your responses into an informative article to help those affected. If you prefer to write your own article, post a link to it here after it’s been submitted.

Prep for future storms
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I donated some shirts, thanks.  I also sent a package to Houston yesterday.  People have lost their homes, cars, pictures, jobs, businesses, and more. Animals need help too. Some of my friends who are there are getting crews together and helping others clean up. Now Irma is kicking up and enormous -- pray for the safety of those in her path.

Too much water from the hurricanes, and not enough to stop the wild fires to the west.
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Author Comment

by:Craig Kehler
Bulk shirt redemption requests have been processed. Thank you for your donations.
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[Webinar] Lessons on Recovering from Petya
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[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

In response to your need for cybersecurity and privacy, we developed the ability to ask questions anonymously! Check out our latest video explaining this feature available to Premium members, Qualified Experts, and Team Accounts.
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LVL 2

Expert Comment

by:Juana Villa
I have always found sad that people use their skills and knowledge to hinder/hurt others. So, I really like that this article is encouraging people to use their skills on an ethical way.
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LVL 30

Expert Comment

by:Thomas Zucker-Scharff
Just donated all my waiting shirts.
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Looking to get your CompTIA A+,  Network A+, or CompTIA Security+ certifications? The first step to these career milestones is to get your CompTIA IT Fundamentals certification. Enroll today in August’s free Course of the Month to begin preparing for the certification exam!
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The Experts Exchange release for August 28th, 2017 is fully available! Highlight is the beta for earning points In Live. Learn about the rest in the Release Notes:

https://www.experts-exchange.com/discussions/219484/28-August-2017-Release-Notes.html
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Our team is thinking of everyone in Texas preparing for Hurricane Harvey! Stay safe this weekend.
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LVL 3

Expert Comment

by:Anthony Pangilinan
Is it possible to have a place where people with different age range will hang together?

It sounds funny, and I think Kyle can also attest to it, but Pokemon Go achieves this. I've done raids that have included elementary aged kids and retirees. I've seen a lot of stories about children playing with their parents and grandparents and rejuvenating their relationships. The key to achieving this balance could be giving the users something on which to focus besides their own social lives. A 16 year old's social interests most likely won't align with a 30 year old's interests, but creating a common goal that interests people of any age can bring their worlds together.
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LVL 17

Expert Comment

by:Kyle Santos
Well said.  That is one good example for sure.
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We connect you with people and information to solve problems, inspire learning and influence the future of technology.

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